Also where is your box, in location to the TV, and where you are pointing?
I have found, compared to the olde models, the angle of the IR receiver, appears to be MUCH narrower than before, if you are too much to the right/left of it, it might not pick up properly.
Joey, its been explained to you before... we do NOT have any stakes in rogers. We actualy have our own gripes, and bring them up on here as well!
The difference is, we try to HELP people.
We do not disuade a person from moving to a competitor, that is their choice 100% in the end. All we do is try to bring up any of the same issues they may get on the other end. People tend to think switching compaines will be the magic fix, etc, and that is not always the case.
Again, as i stated in your other post. In the end, that is not the purpose of this forum. In the end, the user can complain on here about rogers problems, that is 100% fine. Another user can counter it, if its still on topic of that problem, if they feel its not a problem. But this forum is to talk, help, discusss, tech support, etc for rogers products. Its not a place to discuss the compititon. If you wish to do so, please do it on a 3rd party forum.
Angelus,
In the end.. i dont think we are trying to make.. excuses for it... just trying to explain WHY sometimes things happen, etc.
Does the nextbox has problems? Yes. Do you hear us agreeing that it does usualy? Yes.
You wont hear an argument from us on it.. we know there are things that need to be fixed.
In the end, there is no magical fix for it. Its not a snap of the fingers, it will get better. All we can do is bring up the problems, so rogers is aware of it, and can fix them. It was primarily by promting on this board, that got the lag issues a few weeks back fixed. But some things, will take time to re program, etc to make those changes.. they may not be instantanious.
its the difference of "lets work together to compile a list of the problems/things we would like to see changed" "ITS BROKEN! FIX IT! *rage*"
Yes i replied.. as people have called me that before. But statisticaly wise (by the thumbs up) i have had the most helping and solution posts. I have helped people solve their problems on understand whats going on.
Not ONCE in my reply, did i come to rogers defense tho. I outright said, that yes there are problems..
Saying that i undestand and feel your pain... is maybe that i am agreeing with you, that i have seen and heard the same thing and agree with it?
While i do work in a support role (IT for a company) i am not a CSR.
In case you missed the title of these forums.. they are called a COMMUNITY forum. It is a place for the rogers community, the users, to discuss and get help with stuff. Yes it is rogers moderated, and yes rogers reps can sometimes help with stuff, pass information on, etc.
People come on here, and are frustrated. And yes while its not the thing they want to hear.. they want it fixed NOW, they have to understand, not everything can be an instant fix. That is all i am saying. I am not saying it s not rogers fault, i am not saying they shouldnt fix it.
Main thing i would add to that list, would be, the showing of forward scheduled items to be recorded.
What i mean is, that you have a series set to record, new of that show, on this channel. Lets say that is on Fri eve
The next friday eve, has loaded into the guide, you are able to browse forward to it and see it there.. there is no marker on it that you are scheduled to record it.
Not usualy until a day or so before hand, will it show up as an icon that it is scheduled. If you had tried to schedule it before this, it would error that it already was.
This is more of a.. bug.. or display issue, than something that is broken.
Of all the issues that others have had, luckily this is the only one that has really effected me. We lost one scheduled recording after the lag fix a week or so ago.. but thats been it, vs some people who have lost all their scheduled ones & saved recordings. It seems hit and miss which users are effected and not. have compared in the past, and same firmware/software versions, etc.
beyond that.. most general locks up/display issues, often the reboot will clear them up (at least till/if it happens again). Beyond that, we will have to wait on fixes. They have fixed some, and hopefully some of the other things will be fixed sooner rather than later.
It sounds like the the remote is not set up fully/properly that it will turn the tv off but not the Rogers box. This is why your still getting sound, it only turned the tv off. Likely why you need to press the power button.
When programming the remote maybe you over programmed the CBL button instead of the tv?
When programming the remote maybe you over programmed the CBL button instead of the tv?
-
53813 views
-
32 Likes
-
-
