I tried changing the sound settings, changed the UDHMI color to "on" and back to "off" and same problem. Tried the standard HDMI cable that came with the Rogers 4k box and same problem, swapped it for a Monster cable with 14 Gbps same problem. I had the Tech over last night for 3 hours, he saw what was going on and he called Tech support himself and they blamed the TV. After my first post I contacted Rogers again and they informed me that they are well aware of the problem and the issue isn't with Samsung it's a Rogers issue and they are currently trying to resolve it. Basically was told to swap my 4k box for an HD box in the time being until they resolve this issue. So 4k TV is pointless when Rogers can't provide 4k service
Well it seems most have had theirs fixed but some have not. The 4K service does work just not on many KS 8000 models, Some Sony models ( Which is weird as I have a 850D and get someone else on here had issues with it). So it seems to happen to some people and not to others. Remember there are so many 4K model TVS, this is only a small fiction of customerts. Now i have had some of my clients have had the issue but seems like thiers got fixed and did not say how
Ok thanks good to know that there is an actual fix out there, hopefully it gets resolved sooner rather then later. I've had my KS8000 for 2 weeks now and the 4k box has yet to work.
I am having same problem. It is now August 13 2016. Has anyone been able to get a fix. Had rogers tec for 2 hours and had samsung on phone. Samsung think it might be connector box don't think it is rogers