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Nextbox 3 recording problems

rebeccaanne
I've Been Here Awhile

I have just got my nextbox 3 and I can't figure out the recording features.  I can only record one program at a time using 'program' recording but when I select 'series' it will only take 'new' programs.   I really just want to record the same program each day or week, as the case may be, whether it be 'new' or not.

 

 

 

***Edited labels***

36 REPLIES 36

Re: Nextbox 3 recording problems

Tmothy12
I'm a Regular

Change it from new to all programs.

Re: Nextbox 3 recording problems

rebeccaanne
I've Been Here Awhile

Where?  There are no options.  All the installation guy said was that I should use the 'settings' button.

 

Re: Nextbox 3 recording problems

rebeccaanne
I've Been Here Awhile

I know this is likely simple but I keep going around in circles.  Is there a manual anywhere?

 

Re: Nextbox 3 recording problems

Not really.. if you can find any guides for the nextbox 2.0, its the same thing.

 

What you want to do.. is say you are going through the guide, and find say CSI, and you want to record the series, new and old.

You click OK on the remote, on that channel.. there should be an option there, to record series.

On the next screen, you have a bunch of options.  You can change it there from NEW to ALL episodes.  As well can choose the opion of this timeslot or ANY timeslot.  This channel or ANY channel.

Re: Nextbox 3 recording problems

I don't think there is any channel.

Re: Nextbox 3 recording problems

sorry, you are right.

 

I was going from memory, didnt have the box infront of me.

Re: Nextbox 3 recording problems

As Gdkitty said, there's a way to do it and his explanation sounds right. I have the NB 3 and can record anything I want, when I want, including programs, like the evening news, every day of the week. Just be patient and work your way through the sequence. There's at least 2 different ways you can set up a recording. The best one IMO is to get the program you want in the guide, then select it. All the available programming options show up there. There's also a couple of system-wide programming options in the settings menu, called PVR settings. They let you customize certain settings which become defaults when you schedule a recording.

Re: Nextbox 3 recording problems

MarkMarc43
I've Been Around

I am giving up. I pay $120 a month for cable - that's $1,440 a year - and sometimes I can't do something as simple as come hme from work and watch the news. I am constantly on the phone with Rogers, and finally last week I kicked the technician out of my house for insulting my gear.

 

Twice, with only 1 show taping, I decided to watch it 15 minutes towards the end. I started playing from the beginning where it displays that it is 45 minutes recorded. Within seconds, the status bar at the bottom starts flashing - and I get kicked out of my program - and worse - it then deletes all the recording except for 1 minute of it. I'm just furious that Rogers is using the general public to beta-test their hardware.

 

I think we need to start dealing with Rogers with our wallets. For every single day that the PVR and service doesn't do what it is supposed to do - call and ask for a credit.

 

I am suffering from Rogers-fatigue. This is a syndrome where I just can't deal with it anymore - because the box either rebotts when it is supposed to record, or it is downloading a firmware update and stalls locking up the box. Someone at Rogers needs to get their act together....

Re: Nextbox 3 recording problems

SueCorvette
I've Been Here Awhile
Omg! I have the same problem as MarkMarc. It deletes all but 1 minute of any shows recorded between 2:00 am and 7:00 am. I hate hate hate this box. And when am watching a recorded show and near the end of the show, if I hit the skip back button twice, it skips to the end of the show. What useless programming. It is the most un-user-friendly technology I have ever encountered.

Re: Nextbox 3 recording problems

hangingelf
I've Been Here Awhile

Nothing but problems since we got rogers nextbox 3.0 installed.  the issues are:

 

1. The nesxtbox 3.0 randomly drops the speciality channels signal all day long, everyday.  Nothing at all.  ( these are the EXTRA channels you purchase for 10 dollars a month)

 

2. The PVR goes BLUE SCREEN for a few seconds every minute  or so while viewing anything recorded.  Try and follow that story line.

 

3. Phone technical support claims there is nothing wrong with the nextbox 3.0 while the conversation is  being recorded and yet the technicians who come here say there is nothing but problems with this hardware.  Why are we being used for BETA testing?

 

4.  The box just reboots whenever it feels like it any time of the day.

Re: Nextbox 3 recording problems

1 ) These boxes are VERY senstive to weaker signals, compared to the older boxes.  If you had an olde box before there, which was fine.. this one may not be.  If you have not had a tech out yet, make sure you do have one.. have them check the signal at all points (street, outside house, inside house splitter, at where the TV is... and replace splitters/put in booster as needed). Almost guarantee this is whats causing your loss of those channels. 
(i have a good signal, and all mine come in perfectly fine)

 

2 ) Question may come down weither the blue screen is from the BOX or the TV.  When you have no input on the tv.. is it a blue screen?
I am guessing its the HDMI CEC handshake issue (which IS a problem on the box end which has not been fixed yet).  Easiest temp solution is to turn off any HDMI CEC functionality on the TV, usualy stops stuff like that. (But you will loose any of the auto switching which is part of HDMI CEC).

 

 

Re: Nextbox 3 recording problems

Meyouit
I've Been Around

Go to settings and reset your Tv to factory settings. That is what worked for me . I have roger repair man here for hours and could not fix my problem. He told me that it was my Tv . So I starting playing with my Tv cause i was angry. He told me I would have to go to the old nextbox. Pretty sad that they could not fix my problem. They should not send repair man out if they cant fix the problem.

Re: Nextbox 3 recording problems

Phil_in_Ottawa
I Plan to Stick Around
I've had a problem with my Nextbox 3.0 and I have not seen anyone else mentioning it.

Several times now I've had shows scheduled to record but when I go to watch them, they are not in the list of recorded shows. But if I go into the list of scheduled shows, the show still shows as scheduled on the correct day at the correct time.

For example, tonight I had a show scheduled to record at 4:30 for one hour. At 7:00, I went to watch the show and it had not recorded. But the list of scheduled shows still showed the show scheduled at 4:30 today.

And it's not that the show does not air because on another instance of this problem, I tuned to the station and the show was playing.

I should add that a reboot of the box after the first time i had the problem fixed it for many days. But today the problem occurred again.

Any ideas? Thanks.

Re: Nextbox 3 recording problems

Ryangillard
I've Been Around
I also have the same problem. Have you heard / found a solution to the problem?

Re: Nextbox 3 recording problems

Meowmix
I'm a Trusted Advisor
Hello Ryangillard

Have you tried rebooting the box to see if that will fix it? I know Phil_In_Ottawa said it will fix it for a few days but for me it fixed it for good & never got the problem after that.

Which PVR aka Rogers box do u use?

Re: Nextbox 3 recording problems

I am having this same problem of only getting 1 minute recordings for shows scheduled early in the am. My wife called Tech Support and was told it's a hard drive problem in our Nextbox 2.0 PVR and that it should be replaced. Of course it's out of warranty. Does this explanation sound reasonable and has anyone else encountered this problem/fixed it/been given the same advice?


 


Thanks

Re: Nextbox 3 recording problems

I've also been having the same problem.  I'ver rebooted the box several times and it hasn't fixed the issue.  

 

In addition I've had shows 'currently recording' at the wrong time and/or under the wrong name (ie the guide says that Once Upon a Time is on Sunday at 8, the recorded series says it records all new episodes of that series, the box begins to record but says it is recording Helix, which airs on a different day, and when I watch the recording it is Once Upon a Time.)

 

Also in the scheduled recordings list it often lists that it is scheduled to record shows that have already passed - on March 7th it showed that it was going to record a show that was on March 1st.  It is not working right.  

 

This is SO FRUSTRATING.

Re: Nextbox 3 recording problems

melionone
I've Been Here Awhile

 Obviously Rogers is having lots of complaints and lots of problems. As I type this we are on hold in a que that is 35-40 minutes wait time for a Rogers customer agent to answer the call. The frustration and the lack of a solution is ALL on Rogers,

 

The NEXT BOX 3.0 is garbage. We are lab rats paying Rogers 150.00 per month for cable tv. We have had two service calls in the last week and the technicians changed coax connectors inside the house. They claimed a splitter needed to be replaced  so they replaced it with theirs which has a board inside according to the tech. 

 

They tested the signals from the green box to the houses and then from the demarcartion point to the Next Box 3.0 and the signals are strong .  But the box freezes, cashes,and reboots multiple times per night. Its been 5 reboots tonight already.

 

All other TVs with digital adapters work perfectly, the wifi internet is stron. Everything is working BUT the NEXT BOX!

This is the 2nd box we have had since July 2014.

This current box has been working until the last 3-4 weeks. Why Rogers?  I thinks its all the software downloads Rogers has been sending everyday.  

 

For the last 3 weeks Rogers Net box 3.0 has been crashing and rebooting 3-5 times each evening. The box is dropping schedulled recordings, the reboot wastes 7-10 minutes each reboot we lose the beginning of programs being recorded and it is happening in prime time which is the only time when we watch tv programs.

 

The box reboots during fast forwardan payback, then crashes and doesnt remember the resume setting where the program left off, so then to fast forward to where the TV programleft off, and it crashes again.

 

It doesn't seem to matter if the program is recordered or live, Rogers software triggers a reboot .and it has been happening on the hour 7pm,8pm,9pm, and this is in addition to the 4:00am dnld from Rogers every night.


NOTHING but a waste of our time, waiting for these techs to come in and screw around and NOTHING IS FIXED.

Every story they told us was not true, and now they tell us we need another box. So the 3rd techie is coming out to the house, another service call more wasted time. Stay Tuned -   Rogers is the worst service and I will be talking to Bell asap..

 

 

Re: Nextbox 3 recording problems

stoneball
I Plan to Stick Around

Identical problem in Ottawa on Global ch 517; my wife records Y&R from 430-530 and its a hit or miss. She is not amused. It shows like its recording (red light, red icons etc) but when its over, nada. Just an entry called undefined/null in the list. The guide shows that future shows are to be recorded but good luck. Rogers support suggested that I go to another channel to record this show, or try Shoumi.... as they try to work out a solution. Other programs wont record on 517 either!!!
@Phil_in_Ottawa wrote:
I've had a problem with my Nextbox 3.0 and I have not seen anyone else mentioning it.

Several times now I've had shows scheduled to record but when I go to watch them, they are not in the list of recorded shows. But if I go into the list of scheduled shows, the show still shows as scheduled on the correct day at the correct time.

For example, tonight I had a show scheduled to record at 4:30 for one hour. At 7:00, I went to watch the show and it had not recorded. But the list of scheduled shows still showed the show scheduled at 4:30 today.

And it's not that the show does not air because on another instance of this problem, I tuned to the station and the show was playing.

I should add that a reboot of the box after the first time i had the problem fixed it for many days. But today the problem occurred again.

Any ideas? Thanks.

 

Re: Nextbox 3 recording problems

Not at home, so cant check.

517 is the higher HD channel version of regular gobal? (not timeshifting, etc).

If so, i would like they said, try setting it to record then on the LOWER regular gloabal channel.  Even if it doesnt say HD in the name, it auto subs the HD channel onto it if you are on an HD box, etc.

 

The only other thing i can think of.. is that it seems like the boxes have an issue sometimes when the show feed FINISHES early..  So if its an hour show.. and the feed actualy ENDS before the hours done, and jumps to a different feed.. the box has a cow and just dumps the recording.

(also, if you have not done so in a while, reboot the box before trying as well)

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