Nextbox 3.0 - Missing Entry in Recordings List

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I've Been Around
Posts: 1

Nextbox 3.0 - Missing Entry in Recordings List

Has anyone seen the issue where there's a blank line in the list of recordings on the PVR?  See the pic for details.

 

I've gone through about 5 boxes in my time with Rogers and this issue has occured with each.

 

A reboot usually resolves this issue but it's frustrating nonetheless as the blank entry prevents me from scrolling down the list of recordings.

 

20151231_074521 (800x600).jpg

 

Any idea what causes this?  Anyone else have this problem?

 

***Edited Labels***

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Moderator
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Posts: 1,704

Re: Nextbox 3.0 - Missing Entry in Recordings List

 

Hello, @mannyfresh1

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for your detailed post with the image. The issue you are experiencing appears to be similar to "undefined/null recordings". As you have stated, rebooting the box will fix the issue only to happen again later. 

 

I appreciate your patience while we work towards the resolution, thank you for understanding.

 

Cheers,

RogersMoin

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I'm a Reliable Contributor
Posts: 193

Re: Nextbox 3.0 - Missing Entry in Recordings List


@RogersMoin wrote:

 

Hello, @mannyfresh1

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for your detailed post with the image. The issue you are experiencing appears to be similar to "undefined/null recordings". As you have stated, rebooting the box will fix the issue only to happen again later. 

 

I appreciate your patience while we work towards the resolution, thank you for understanding.

 

Cheers,

RogersMoin


Is Rogers really working on a resolution?

How long does it take to fix this?

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

First reported in Aug 2014, and still not solution.

 

What has Rogers been doing in the mean time?

Appears that they have been working on a new guide that is even more buggy than this one.

Thank god I have not been updated to it yet!