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NextBox PVR questions

Manders
I've Been Around

I recently switched from Bell to Rogers (last week!) and I have concerns about my PVR settings.

When I select "record series", with "new episodes only" the recording does not show up in my list of shows to be recorded. It will show up in the "by series" tab, but not in the "by date" or any other tab. I know that it's a new show, and I know that it's actually on because I can see it in the guide. Why is my PVR not picking it up. I don't want to miss out on my shows because of this change. I'd also like to note that it in a few instances it recorded last week, but is not scheduled to record this week (again, it is 100% new).

 

And while I'm on it....I had to set the series for each time the show came on during the week. ie, I had to program the Voice twice...once for Monday's episodes & once for Tuesday's...even though I chose the option "any day of the week" & "any time slot".

 

What gives? Anyone else having these PVR issues?

 

 

 

***Edited labels***

48 REPLIES 48

Re: NextBox PVR questions

Gdkitty
Resident Expert
Resident Expert

Not sure on the any day any timeslot thing.. i know my wife has that set up for big brother, etc, and our has worked. 

 

But i beleive i can explain the other part.  So you are saying, you say set it to record GLEE as a series... you have even scrolled to next weeks airing, and choose from that, to record the series, etc.

But when you look at that channel itself, it doesnt show that its set to record? (but if you look at the by series, it does).

I thought it was fixed but maybe not, that there was a bug, that it didnt always show on the guide when viewing regularily. But if its in the by series, you should be fine. 

 

Also as well, if you set a show that airs tomorrow, you might see it show up there fine... and you are able to browse through the guide, to NEXT sat, but you dont see it there set to record.  It usualy wont show any recording for the next weeks programming, even thought you can see the programming, until a day or so before the show actualy airs.. I dont know if this is a bug, or that its just so it doesnt set it, then the channel changes its lineup before that date, etc.

 

Hopefuly that helps explain it a little.

Re: NextBox PVR questions

chianabanana
I've Been Here Awhile

I am so frustrated. I just switched all my services as well from Bell to Rogers this past Saturday, 1117/12. Was given the NextBox Explorer 8642HD package. This is the worst piece of equipment I have ever seen. The installer set it up, worked 'ok' for about 4 hours, then shut off. Called Customer Care they said it was just downloading software. Asked if it would happen again, she said no. Well it happened at least 8 more times in the same day. Not only that, the reaction time is uber slow for anything you do. Also, I spent over an hour (no joke) 'hiding' all the channels I did not want to show up on my guide. When I was finished selecting those channels, it took almost 15 minutes before I could 'exit' off that screen! Everything just stays in a frozen state when you do anything to the box! I couldn't change the channel, adjust the volume, pull up the guide....nothing. They told me to reboot everything which I did quite a few times that day, only to see all those channels I spent over an hour hiding from the guide did not stick. Did it again, and once again, everything froze up, and took 15 minutes to clear off back to the main screen. Also....I set timers for all my scheduled programming and unfortunately if you accidentally set too many timers that conflict with each other, you don't get any auto-message or alert of any kind letting you know that you can't do that. The only way you find out that you have set too many shows to record at the same time is literally 2 minutes before any of those scheduled shows are to start recording! So good luck to you if you are not in front of your TV when that message pops up on your TV screen because you won't be aware of it until it's too late. What if I just went to bed? Wouldn't have seen that message, either, and lost some shows I wanted to record that perhaps I could have set at another time to schedule to record. Also having the same issue with the Menu option to see what TV shows you have scheduled to record. Unless you go under the Series tab, you won't see them all. But also they won't get taped! I had 2 shows only showing in the Series tab, but not in any other tab. Went to those shows to set up recordings again in case I had done something wrong. When I tried to set up the recording it did at least tell me that I had already set up an existing timer for these shows, so I thought I was good to do. Nope. They did not end up recording AT ALL and they were not conflicing with any other shows so we just lost them entirely. This is the worst piece of crap, I can't believe they push this on customers and I just switched everything from Bell who at least was reliable...what a huge mistake. Now can someone tell me about the regular HD PVR? I have to return this NextBox and change to a regular HD PVR. If Rogers HD PVRs also suck this bad, then I am just going to cancel everything and go back to Bell.

Re: NextBox PVR questions

upsdriver9
I Plan to Stick Around

Hey chianabanana 

 

I believe the problems you are having many of us have either experienced them or are still experiencing them, these are issues that have been with us since Rogers introduced this "NextBox 2.0" thing, When it first came out Rogers made it sound like it was the NEXT Generation thing, that it was the BEST out there... hahahahahaha what a joke... Its the same old 8642 PVR, they just put a sticker on it that says "NEXTBOX" but the inside of it is the same old crap... Unfortunately people are stuck with this crap and others wake up and move on to the competitor. I am switching to the Bell Fibe thing come end of November, I have my hookup date already and I wont be sorry to do this, it is actually time to do a change... We all need something different... I believe when you sign up with Rogers or Bell, or any other provider you have I think a week in lieu that you can make a decision to cancel due to not being satisfied with the service and there is no penalties involved, double check on that as that was what happened with my friend, he was not happy with Rogers and switched back to Bell within a week of hookup and there were no charges except those that he used the service for a week. Hey I cant wait.. 20 years with rogers and nothing great out of it, this is time to move on...

Re: NextBox PVR questions

chianabanana
I've Been Here Awhile

Thank you for your reply, UPSdriver! So I just called Rogers to complain about the NextBox issues I was having. The technician said he would download the software for the regular HD PVR into the NextBox and to try that out instead. But if I understood what you were saying, you're saying that they just made the NextBox the same as the HD PVR and just renamed it? That both the NextBox and HD PVR are the same in the end? Oh God please don't tell me that lol. I still have to wait about an hour for all the software to download so I guess I'll see what happens.

Re: NextBox PVR questions

Wow what a difference this made in having the HD PVR software downloaded into the NextBox. Everything is super fast, no lag time at all! The guide doesn't look as nice but that's just cosmetic. Now a question for anyone: am I able to 'hide' the channels I don't want and/or am subscribed to, from the guide? I know I can 'block' them but they still show up on my guide when I'm scrolling through. HELP!

Re: NextBox PVR questions

Its been AGES for me on the old guide.. i think its in settings.. but i could be wrong.  Hopefuly someone will pop in who has the old guide still, and can give you a hand.

Myself, i primarily watch TV on a 60" LED and a 72" wide projector screen.  I TRIED going back to the old guide.. and went back to the new.  With all the other quirks/bugs.. i am willing to put up with it.  After using the HD guide.. i actualy got a HEADACHE reading the old guide 😞

Re: NextBox PVR questions

Lurker
I'm a Senior Advisor

You cannot hide channels in the old "SARA" guide, no matter what box its running on.

 

The channels you do not subscribe to will be "greyed out".

 

You want to hide channels, you need the NEXTBOX next-gen guide.

Re: NextBox PVR questions

Gdkitty
Resident Expert
Resident Expert
Been so long I forgot 😛

Thanks lurker! I've never hid them, so was from memory

Re: NextBox PVR questions

campadk
I Plan to Stick Around

You can hide channels on the Nextbox with their new antique guide, but be prepared to spend a half a day to do it.

 

You have to check off each channel one by one. Off course they do not make this easy, so you essentially have to preview tall the channels beforehand and write down a list of channel numbers you want to remove. The big problem is that is if you try to check off more than a small number of channels at a time, the box gets over worked and takes ages to update. After all, this is very very complex task. It has to remember many many numbers! Also the more channels you mark to hide, the slower the process goes. Set asside several hours and you should be good to go. Hopefully you don't overheat the unit in the process!

 

One quick remedy is to phone Rogers and cancel all but the basic channels so you have less channels to have to scroll through that you don't get.

Re: NextBox PVR questions

wongnog
I Plan to Stick Around
What exactly do you mean by calling Rogers to cancel all but the basic channels? If I switch down to Digital Basic, it doesn't block the channels I don't get. I would still have to manually hide them with the nextbox settings

Re: NextBox PVR questions

Rogers promo was called Ditch the Dish. After being told by the Bell tech that my **bleep**ty dish reception was caused by the amount of snow on my neighbor's roof and "just ask him to remove some...", I did it. I ditched my dish. I should have offered my neighbor to shovel the snow off his roof instead Smiley Sad

 

My first NextBox HD PVR lasted two days. I returned it to get a new one. Little bit better but still a lot of issues. 20% of the time, the guide doesn't show up. When it does, 20% of the time if doesn't respond to remote commands or goes into an infinite loop. I have to unplug it and plug back in. What I don't understand is it works perfectly when accessing it via the front panel. Any idea how to fix that?

 

The things I missed the most from Bell TV:

  • The yellow button that whould FF 30 seconds at a time. Ideal to skip adds on recorded shows. Don't have to press multiple times on FF.
  • My "auto switch" option. Rogers only offer Record or Remind Me. Bell would jumped to the channel automaticaly. Don't have to press Yes, No to that crappy reminder message.
  • The snappy guide. It was so quick compared to the NextBox.
  • The scheduler

What I really like about Rogers so far:

  • The search engine although I would like the result listing to show "NEW" beside new episodes
  • The Record Series option seems to work great.

 

 

 

Re: NextBox PVR questions

Gdkitty
Resident Expert
Resident Expert

Some people who have had the issue of the looping or commands not working.. there are some who have just plain had the issue no matter what...

Others, have had issues when they have the unit behind a glass door, etc on a media cabnet.  Not sure of your setup 🙂

Also i have found, the ANGLE of it picking up, is VERY narrow, you have to point directly at it, too much of an angle, it wont work.

 

Dont know if this will help, based on your setup.

Re: NextBox PVR questions

irispiral
I've Been Around

We just switched from Bell to Rogers cable, and the Nextbox is brutal. The menu is tiny and difficult to read from far away. Response time is extremely slow...when it registers. And now, our connection keeps cutting in and out, and I know it's not the television because our Wii picture works just fine with Netflix.

 

Does anyone know how to solve the flashing picture problem?

Re: NextBox PVR questions

Gdkitty
Resident Expert
Resident Expert
Just to confirm its just like picture going in and out? Not stuttering/pixelating?
Trying to eliminate signal issue.

How do you have it connected? (What type of cable). Have you tried swapping/using another one? I know the hdmi got with my box never worked 😛

Response time, is an ongoing complaint with it.

Re: NextBox PVR questions

Cott2
I've Been Here Awhile
Just switched from a basic cable box which worked fine just not HD, to a Nextbox HDTV cable box. It is cutting in and out ever 10 or 15 seconds, and on occasion looses the signal temporarily. My HDMI cable works fine with my blue ray player. TV works fine hooked to blue ray. Almost like static interruption.
Any ideas on how to solve this?

Re: NextBox PVR questions

Gdkitty
Resident Expert
Resident Expert
Cott2, yours is sounding more like a signal issue.
Digital can be a lot more pickey with the signal strength to start, but the next oxes seem even more sensitive to it.

Would be worth getting a tech out possibly, can confirm strength, make sure any splitters are up to snuff, etc.

When I had the whole home pvr installed, my two HD were grouped by a tech, and the sd seperate and was fine. Switched the sd to an HD, and signal problems. Had to re arange the splitters and remove one out (other half was going to a room with no TV), and it worked fine.

Re: NextBox PVR questions

Cott2
I've Been Here Awhile
Thanks will call a tech and get it checked. Fingers crossed.

Re: NextBox PVR questions

Betaguy
I Plan to Stick Around

I am also coming from Bell, share the frustration many have already posted - slow response times, remote not responsive, etc.  The Bell system was a pleasure to use.  Rogers...not so much.  Hopefully the Next Nextbox will be better.

 

A question - is there any way to delete multiple saved programs at once?  Bell had an 'edit' feature where you could select a multitude of programs and delete all of them at once.  Can't seem to find a way to do this with Rogers.  Hence I usually just let the system overwrite older saves that I have designated as not critical.  So my PVR is usually at 95% full, etc.

 

Thank you.

Re: NextBox PVR questions

That i know of, there has never been that feature with rogers ones, weither on the old, or new guides.

 

Other than manualy deleteing one by one, if its a make sure there is enough space thing, the way you currently are, is the best, setting them to delete if needed for space (also you can set a time period as well, i beleive, delete after X many days).

 

You CAN add an external hard drive to these units to expand your storage.  They will format to the boxes needed format (But then are not PC readable).  You can add your own or the rogers branded ones.  Both USB and eSATA work, but eSATA is reccomended as it has a fasther throughput.
This greatly expands the units storage overall.  I have a 1tb added to mine, and have about 10 HD movies, and maybe 12 1hr HD shows, and its only about 35% full.

Re: NextBox PVR questions

Betaguy
I Plan to Stick Around

Thanks Gdkitty.

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