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NextBox Navigatr - October/November 2016 Deployment

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

A Navigatr enhancement will be deployed in October/November 2016.  Once you have received the updated Navigatr software and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

We'll continue to gather your feedback and circulate it with the appropriate parties within the company.  As a reminder, changes to the latest version of Navigatr can be found here.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

468 REPLIES 468

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

I received my update yesterday and have utilized it for one day.  I have updated my Summary List, link below:

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/202473-cisco-9865-nb3-0-also-nb...

I have however, found some new "strange" behaviour that I will outline below:  Please feel free to comment further.

 


3. CC now requires fewer button presses – “Info – Select CC - exit” (This is when watching a recording. It seems to have reverted to the previous method when watching live. I was pretty sure I could switch with 3 clicks, not 7 when I tested this early on October 31, but perhaps I was mistaken.)

13. The Year of the recording now shows in various places. Before this update, the year did not show.

14. The progress bar is no longer present and no longer stays (requiring you to hit exit) when you return to a recording you're watching from the List view.  This is good. List still stops (pauses) a recording that you're watching.

Under the "Recorded" tab you not only have your recorded programmes, but also zombie recordings and scheduled recordings (in that order). This is not really an issue, it's just a bit weird to have scheduled recordings under the "Recorded" tab. It's nice that the Zombie recordings show up somewhere though - helps to keep track of scheduled recordings that are not in the IPG for the next week... The scheduled recordings do not show the next recording date/time in the tile view like they used to (under Recordings), but they do show the next recording date/time in the list view (under Recordings).

If you press "List" when watching a recording, you will be automatically returned to that recording after a couple of minutes.

If you are watching a recording, then press List and watch another recording, when you're finished with the second recording, when/if you delete the second recording, you are taken to the list, but if you press "Exit" from this list you are taken to your first recording, not the previous channel you were watching.

Each night I bring up my favourites (I have about 30) in the IPG and scan for new programmes to record a couple of days out. When I was trying to navigate down one channel using the down arrow (already down about 15-20 channels) the IPG "jumped" back to the top of my favourites, meaning I had to page down again. This happened several times. I will monitor this situation.



 



Re: NextBox Navigatr - October/November 2016 Deployment

BS
I'm a Senior Advisor

@NedL I just want to say that if you feel that there is an issue with readability, it is your poor vision that is relevant, so legitimate to raise the issue.

 

When we got the tiles, I never like the functionality of them, but I also didn't realize that they were assisting me with my own visual accuity issues.  I have had cataract surgury that unfortunately left me with four points of focus depending upon what angle I may be viewing through my corrective lenses.  I also was left with an uncorrect stimatism, so my vision will always remain a challenge, and worse when I am tired.  My brain still, 3 years later does not know how to quickly adapt focus and viewing angles with my 4 points of focus from perfect vision at distance for right eye, minor adjustment for left eye, major adjustments for close vision, different in both eyes, with stigmatism adjustments.

 

But having said that, I use the tiles as a first glance to orient myself, then go into text to then find my focal points, and with effort, I finally can read it all.  So I see your point about wanting the tiles for the scheduled too - I didn't know how well it helped me until I lost it.

 

My own issue with the fonts is that they are light grey on drk greay, so the contrast is minimal which means I lose the text into the background, as my eyes strain.  I am looking at one right now and I will comment on what is easy to see and what is not

 

NCIS (show title at top is very easy for me to gain a clear focus - White on grey contrast with a large font.

 

The show rating and the CC indicators underneath are almost impossible for me to keep focus on

 

Next over is the Date, and time of the show, which although the font is large and in caps, the contrast still creates a problem.  The smaller text of the show description is even more difficult and the text actually blends together for me due to the poor contrast choice.  White on the same grey is more effective.

 

Everything else is fine as they are white on grey.  Vision accuity is not just font size, or choice, it is also kerning, and contrast with background.

 

They have tried hard to deal with these issues, and I thank you for raising it.  I had been wondering why the scheduled list I felt uncomfortable with. 

 

The tiles grid works well for me because it has the artwork (never thought I would say that), and as you move from one tile to another, the picture fades to grey and the title of the show is in white, again a god font and contrast.

 

Minor item if they so choose.  This suggestion of accuity issues is my unique vision issues, others may have the same - that is the challenge with visual accuity, there is a huge range of issues related to visual accuity and accommodations.  Take a look at CNIB website and see just how many adaptive texts and models of converting text to braille, or text to speech, or audio recordings for people who are known as print disabled.

 

I think the greater contrast would be beneficial, but this is my solution, and the challenge is that for those of us who deal with visual accuity challenges, we don't know how it will work for us until we use it and see if we can adapt on our own, or do we have to speak up for possible accommodations - which is the right of all with a disability under AODA.

 

So @NedL if you find this an accommodation issue for your visual accuity, then do escalate it - it is your right unter the law to do so.  For me, I am currently coping, as I don't usually read the content of future recordings anyway. I hadn't notice it on the list for recorded shows because there is almost no information on those lists anyway. You don't see more detail unless you go into the series view.

 

Bruce

Re: NextBox Navigatr - October/November 2016 Deployment

BS
I'm a Senior Advisor

@57  you are correct, they have done a lot of work on choice of font and size and they have incresed it.

 

You will see in my other response that unfortunately, contrast issues remain present.  They have improved contrast in many ways, generaly with white on grey with larger fonts, and the bright yellow new, you sure can't miss that, but the light grey on darker does create a challenge, even for my own visual accuity issues, and I am very pleased with all they have done to respond to these issues.  Accommodations is always a bit of a work in progress.

 

And you are right, I forgot that the tiles grid for future recordings is at the bottom - I do wish they still said the recording date on the tile though - I miss that feature.

 

For future builds maybe.

 

As always, thanks for staying well on top of everything that goes on with Cable services.

 

Bruce

Re: NextBox Navigatr - October/November 2016 Deployment

BS
I'm a Senior Advisor

An example of a good use of contrast and poor use

 

When I am in My Recordings view of a show that I just deleted my last viewed recording, but it still has future recordings set.

 

On the right side command choices, Recorded (0), Scheduled (1), Series Recordinjg Settings, and More Like this are all white on that blueish grey texturing, with a bold blue highlight on the chosen item.

 

As there are no recorded shows at this point in the recordings for this show, the command Delete Recorded Episodes is "greyed out" as people would say, and you know it is not available for choice as there are no episodes recorded at this time.  

 

This same greyed out font is being used in the list view for details - this is why white is the best choice.

 

On that same page - the My Recordings at the top right beside the navigatr name in white - the my recordings is in large font, but in grey - that one works ok because it contrasts against the navigtr - the human brain has wonderfully complex methods of dealing with contrast and this one works.

 

The sort order of (Newest to Oldest), is in an even smaller font, but is more legible in that light grey, again because of being right beside a very large font in white and even the far right red c with the small font Sort A to Z works ok given a very small font because of the white contrasted right next to a very bright red circle with a black c on the forground - or may even be background in that case, as I don't know how they layered it - just playing with that one.

 

So as we see, the issue of contrast is a significant one, along with where contrasting colours and brightness is placed side by side, and related backgrounds.

 

It is actually a bit of a science that is well known by illusionists and magicians, and the study of the field of perception (I just happen to have studied the psychology of perception along the way - never thought I would have to apply the concepts to my own vision though).

 

So just some food for thought for the designers of the interface - contrast and font size, placement of words and backgrounds are critical for providing the most effectively viewed text on a screen and to meet the needs of multiple levels of visual accuity.

 

It is only a recently growing field of study in the field of accommodations, has been known, but not well studied.

 

I am just going by my own knowledge and looking at the screen.

 

If you want to see a great contrast definition - I currently have a black screen with the words "You are currently on channel .... press OK with text placed on a large background white circle - I can read that with incredible ease and it is not a large font.  By the way, one of the best font choices, is still white on black.  It is even better than the black on white paper printing or writing.  Ever written with a white pen on black paper - it is great.  Ever seen light purple on yellow line paper - almost impossible to read.

 

Life goes on.

 

As I said, food for thought.

 

Bruce

Re: NextBox Navigatr - October/November 2016 Deployment

websurferdude
I Plan to Stick Around

I got the 'upgrade' either Sunday or Monday morning.

 

Every week i use Zap2It to set my recordings for the week coming - many are already set to record as they are series recordings.  I went through each day & every recording that was set to record in a series showed a red dot at the correct time...that is until i got to Sunday.  There were no series recordings set to record - there was no red dot for any of the 4 series recording i have had ever since the programs started in Sept/Oct.  Thinking that it had something to do with the time change, i decided to call Rogers about it (several years ago, after the time change, all the reoccuring recordings were off by the hour of the time change.

 

I could record the program & the red dot appeared & it showed up in 'scheduled recording' list.  However, when i went to set it to record the series, it gave me the message that this program was already set to record.  Then i tried to delete the recording that i had set to record as a single recording.  Trying to delete the recording in the Guide said the recording was deleted but the red dot remained.  If i tried to delete it via 'scheduled recordings' it gave me the message that it could not delete it at that time & to try again later.

 

Strange indeed - 2 reboots (1 soft, 1 hard) did allow deletion - in the Guide & 'scheduled recordings' but if i set it to record again & tried to delete it, i had the same problems.  But, this only happened with programs that had previous been set to record as a series recording but now, did not show as being set to record.

 

Roger's tech took down all the information & said he would pass it on to the engineers & i would get a call within 24 to 48 hours.  24 hours have passed so hopefully i'll get a call tomorrow.

 

Worse come to worse, i'll try & delete the series recording & reset it again or just set it to record as a single recording.  Or just wait till Sunday night to see if it records as it should even though it does not appear as a program to record!

 

Sorry for being so long winded, i'm just wondering if anyone else has had this problem crop up - from reading the posts, it seems as if i'm the only one (although i find it hard to believe)

 

P.S.  Does anyone else just get a grey box, no program artwork, just the program  name on top & something (can't remember what) on the bottom??

Re: NextBox Navigatr - October/November 2016 Deployment

@websurferdude:

 

The fact that no recordings are set to record is probably due to the time change this coming weekend.  With the New Navigatr firmware we can only hope for the best this weekend.  I usually post the following elsewhere.  I hope it's useful here:

 

Standard Time starts again for most of us this coming weekend. Don't forget to turn your "clocks" back one hour before going to bed Saturday night. That's, of course, any timekeeping devices that don't get their own signal or are programmed correctly to change the time appropriately.

Some older devices may not change on the proper date since we have one month more DST since 2007. For those older devices with incorrect firmware, I have them set to "manual" instead of "auto DST" and I set them manually twice a year. You could see if there is new firmware available for your older devices. Some older devices may change to Standard time the last Sunday in October for this reason (old firmware). Set those to "manual" if possible.

For items with new firmware, you may still need to enable "auto time zone (or DST) updating" or similar functionality. Some devices have a sequence of button presses to change to/from Standard Time, rather than changing the actual time, although it's a good idea to check the accuracy of the time.

On Sunday morning check all your devices and make sure that any PVR scheduled recordings are still set up properly. Some devices like telephones may require you to turn them off/on or will reset with the first incoming call, etc. For many people with digital devices, this may require digging out those operating manuals.

Whenever I purchase a new device with an operating manual, I also download that manual from the manufacturer's website to my computer and put it in an appropriately-labelled file.

PVRs:

For PVRs, it's probably a good idea not to set any new recordings for next week until Sunday after the time change. Many PVRs, due to the way the firmware works (or doesn't work properly), do not set new recordings well right around the time change. Most PVRs should handle series recordings properly since this time change is nothing new, but again it's a good idea to check on Sunday. Some recordings may currently show the "incorrect" times or "incorrect" programmes because they may be off by an hour when viewed before the time change. These should self-correct on Sunday morning. The different firmware on different devices from different providers will/may handle all these issues differently.

I'm posting this a bit earlier than usual because some people are already seeing these sorts of effects on their PVRs. For example, the "timers" for Rogers' IPG and the AnyPlace Web Application for Computer/Browsers may behave differently from the App and the PVRs themselves.

 

PS.  I'm not sure if you're referring to the fact that artwork is not available for every tile, but certainly, many of my tiles don't have artwork.

 

PPS.  On AnyPlace, many of my scheduled recordings next week are currently showing "manual recording" and are "off" by one hour.  My PVR itself seems to have the series showing properly under "Scheduled Recordings".



Re: NextBox Navigatr - October/November 2016 Deployment

websurferdude
I Plan to Stick Around

57, that's what i thought too, that it had to do with the time change - however, Rogers was unaware of this being the case when i mentioned it to tech support.

 

When i went into Anyplace last night, it showed the correct % of disk space used, however it dId NOT show any recorded or scheduled recordings - it was empty.

 

I'll check things later today & hopefully things have been rectified for Sunday's series recordings & for later on next week.

 

Here's hopin'!

Re: NextBox Navigatr - October/November 2016 Deployment

BS
I'm a Senior Advisor

If I recall our discussions on this one with the last two time changes, many of the techs and CSR's were completely unaware of the issue and I don't think it has ever been acknowledged as an issue, although it certainly is as @57 described very well - it is a very detailed and complicated issue to explain and he did well.

 

Bruce

Re: NextBox Navigatr - October/November 2016 Deployment

OLDYELLR
I'm a Senior Advisor

The time changes didn't and still don't affect SARA and I don't recall complaints about it for RTN either. It seems that with Navigatr the Guide beyond the time change was off by an hour, as it is on RAPTV and then gets fixed at the last minute.

 

Just out of curiosity, I scheduled a Sunday morning show using RAPTV at 12:30 p.m. and it shows scheduled for 11:30 a.m. Standard Time on my 8300 PVR.  So it looks like if you schedule a recording beyond the time change using its name, you'll be okay. One would have thought they'd fixed the time change anomaly by now.


Rogers PayGo. Location: S-W Ontario

Re: NextBox Navigatr - October/November 2016 Deployment

Meowmix
I'm a Trusted Advisor
Hey guys


So i got the 4K PVR box yesterday and noticed a couple of things with the software which should be the same as the NextBox 3.0. When trying to delete a show or movie, it takes about 1 minute to delete the actual movie/ show.

Also i noticed when pressing the " DVR" button on my Harmony Elite remote, it takes me to my recorded movies / shows but once I press a title, it starts lagging and takes another minute to open thay window up and watch what i want to watch. I am seeing some lag in this software.

Will keep a eye out on more.


Software version is 6.2.0.0139
UI version is 19222 / 28392

Re: NextBox Navigatr - October/November 2016 Deployment

toolcubed
I'm a Senior Contributor

Hi guys, first of all, apologies if this has already been discussed.  Does anyone know why some shows (e.g. Westworld on HBO) show up as "New" in the guide for every instance it's set to air?  For example, new episodes of Westworld are on every Sunday night.  The same episode is then re-aired several times throughout the week but they all say "New" in the guide.  This has caused my PVR to record every single instance of the same episode!  So while there have only been a handful of new episodes (I think 3 or 4), my PVR has 29 instances of it recorded!!  I checked my PVR settings and everything is set correctly (i.e. only record new episode, only record on this day, only record during this timeslot, etc).  Thanks.

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

The incorrect "new" information is not really Rogers "fault" and has nothing to do with Navigatr. This is how the information comes to Rogers, either from the IPG provider, (not Rogers) or the "broadcaster" (again not Rogers). It would show this way for any provider that utilizes those sources.

 

This "incorrect New" information has been discussed often on various forums and one needs to utilize it on programming where you have experience with it working properly.  It is not possible for it to be 100% accurate at this time, although it is much better than it once was.

 

I rarely utilize the "new" option because it is still quite unreliable.  I either set timeslot recordings (which sometimes don't work properly either)  or single recordings, or "all/on this day" recordings instead.  This is based on experience with specific programming and I also always check my scheduled recordings using AnyPlace (or the new Scheduled Recordings list on Navigatr) to ensure I don't record the same thing many times or miss any of my favourite recordings.

 

In addition, the "new" label is specific to that channel.  So even if you see a "new" label, that programme may have aired previously on another channel.



Re: NextBox Navigatr - October/November 2016 Deployment

RogersRoland
Retired Moderator
Retired Moderator

Starting today, we’re rolling out the new Navigatr software updates to some NextBox cable customers in communities north, west, and east of Toronto – including Richmond Hill, Barrie, Borden, Orillia, Keswick, Orangeville, Caledon, Grand Valley, Collingwood, Elmvale, Bolton, Midland, Owen Sound, Scarborough, and Pickering.

 

As we’ve worked towards this rollout, we’ve highlighted some of the new functionality you can look forward to, including:

    • The choice to see recorded programs displayed in (Poster Art) or list-view (text-only)
    • Multiple programs can be deleted at once
    • A updated and refreshed look to Rogers on Demand and Get More TV

 We hope you enjoy your refreshed Navigatr experience!

 

RogersRoland

Re: NextBox Navigatr - October/November 2016 Deployment

@toolcubed

 

Just confirmed that Vaughan will be included in the Richmond Hill area for this update.

 

 

RogersRoland

Re: NextBox Navigatr - October/November 2016 Deployment

Yay! Keswick gets it before the END of the rollout.  Thats a first.. we normally seem to be last.

Re: NextBox Navigatr - October/November 2016 Deployment

toolcubed
I'm a Senior Contributor

Already received it earlier today 🙂   Thanks!

Re: NextBox Navigatr - October/November 2016 Deployment

toolcubed
I'm a Senior Contributor

@57, Got it, thanks.  The good news is that it appears to only happen with Westworld.  Thankfully this is the only time I've experienced this issue.

Re: NextBox Navigatr - October/November 2016 Deployment

JEL
I Plan to Stick Around

I never would have believed it was possible to make Navigatr ("o" missing for no apparent reason) worse, but they've actually done it!  Take away 20% of the

precious real estate in order to tell you how many shows you have recorded and scheduled?  And oh! we can go back to a list format and get rid of those annoying tiles - but then you see only half as many, instead of at least twice, as I would expect.

 

Oh well, at least it's possible to set the CC fairly easily during playback now, so there's one improvement, I suppose.  Still, Rogers, you're continuing to fail your customers.  Such is the curse of monopolies. 

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

JEL wrote:...so there's one improvement, I suppose. 

There are many improvements as discussed in the following post/link

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

It's not perfect, but quite a few of the issues were addressed with this update.



Re: NextBox Navigatr - October/November 2016 Deployment

Customer01
I Plan to Stick Around

Disappointing, to say the least.  List format is not what everyone wanted, does not provide all the information at a glance (eg. Channel, time started, length) so still cannot differentiate between different recordings of the same title.  Also, can only see 4 at once.  Seriously, why did they bother?

After all this time, this is all that could be achieved?  Reminds me of a high school student who had 2  weeks to do a project but did it the it the night before, it's just inadequate and missing a lot of the important stuff.

 

 

Re: NextBox Navigatr - October/November 2016 Deployment

Customer01
I Plan to Stick Around

@websurferdude wrote:

I got the 'upgrade' either Sunday or Monday morning.

 

Every week i use Zap2It to set my recordings for the week coming - many are already set to record as they are series recordings.  I went through each day & every recording that was set to record in a series showed a red dot at the correct time...that is until i got to Sunday.  There were no series recordings set to record - there was no red dot for any of the 4 series recording i have had ever since the programs started in Sept/Oct.  Thinking that it had something to do with the time change, i decided to call Rogers about it (several years ago, after the time change, all the reoccuring recordings were off by the hour of the time change.

 

I could record the program & the red dot appeared & it showed up in 'scheduled recording' list.  However, when i went to set it to record the series, it gave me the message that this program was already set to record.  Then i tried to delete the recording that i had set to record as a single recording.  Trying to delete the recording in the Guide said the recording was deleted but the red dot remained.  If i tried to delete it via 'scheduled recordings' it gave me the message that it could not delete it at that time & to try again later.

 

Strange indeed - 2 reboots (1 soft, 1 hard) did allow deletion - in the Guide & 'scheduled recordings' but if i set it to record again & tried to delete it, i had the same problems.  But, this only happened with programs that had previous been set to record as a series recording but now, did not show as being set to record.

 

Roger's tech took down all the information & said he would pass it on to the engineers & i would get a call within 24 to 48 hours.  24 hours have passed so hopefully i'll get a call tomorrow.

 

Worse come to worse, i'll try & delete the series recording & reset it again or just set it to record as a single recording.  Or just wait till Sunday night to see if it records as it should even though it does not appear as a program to record!

 

Sorry for being so long winded, i'm just wondering if anyone else has had this problem crop up - from reading the posts, it seems as if i'm the only one (although i find it hard to believe)

 

P.S.  Does anyone else just get a grey box, no program artwork, just the program  name on top & something (can't remember what) on the bottom??


Yes, I have had this type of problem in the past, before the latest "upgrade", which I just got today.  

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