NextBox Navigatr - October/November 2016 Deployment

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57
Resident Expert
Resident Expert
Posts: 4,171

Re: NextBox Navigatr - October/November 2016 Deployment


@jinx8910 wrote:

 

I watched a program Friday.  Deleted it. The series is gone until Late January so I want to delete the series.  Where is that option????  The tile still shows up on recorded page.  My options are series recorded settings (which gives no option to cancel series) , delete recorded episodes (greyed out as I have no episodes recorded) and more like this.

 

There has to be a way to get rid of this.


Didn't we discuss this in the following post a couple of weeks ago?

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...



jinx8910
I Plan to Stick Around
Posts: 51

Re: NextBox Navigatr - October/November 2016 Deployment

Yes we did but I couldn't find it again.  I guess I scanned too quickly. Thank you so much for the link. I've written it down now so I won't clutter the thread again. 😐 

toolcubed
I'm a Senior Contributor
Posts: 537

Re: NextBox Navigatr - October/November 2016 Deployment

So after spending a good amount of time with the Navigatr update on both of my NB3s, the sluggishness has not improved.  To be honest, it feels like it's getting worse.  It almost reminds me of when I had the old Nextbox 2.0 boxes (it's not as bad but it's getting there!).  I've rebooted both boxes several times since receiving the update, but the reboots did not help.  Both NB3s were very quick prior to the update, so that leads me to believe that something in the latest update is using up significantly more resources on these boxes, thereby causing the sluggishness.

Gdkitty
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Posts: 14,341

Re: NextBox Navigatr - October/November 2016 Deployment

With any of the major updates.. it seems almost a semi RESET on the box..

usually the search functionality takes a few days to load... often the screen icons take a while to populate.

I wonder if it does take a while to settle, etc.?
That its still downloading/working with content, etc?


Mine was slugish initially.. but seems much better now.



57
Resident Expert
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Posts: 4,171

Re: NextBox Navigatr - October/November 2016 Deployment


@Gdkitty wrote:

1. I wonder if it does take a while to settle, etc.?
2. Mine was slugish initially.. but seems much better now.


1. I believe it does, perhaps doing most of the basic firmware first, then the icons and any updates, etc.  WHPVR may also have an impact.

 

2. There are some items that I find a bit slower - like bringing up the list. The more recordings you have, the longer the list functions take.  (I have two 9865s and the one with fewer recordings brings up the list much faster.) Perhaps this is because there is now a "slider" on the right side of the "List" and there is wraparound capability, along with perhaps needing to count the number of recordings to set the slider, etc.

 

Deleting recordings takes more steps and it's a bit slower at each step, but nowhere near an 8642.

 

I find the IPG just as fast as before - does anything I want as fast as I can press buttons.



BS
I'm a Senior Advisor
Posts: 2,154

Re: NextBox Navigatr - October/November 2016 Deployment

Weird things were happening for last week:

 

Some of you may have been involved in the thread I created on the On Demand outage and area outages that occurred last week.

 

Well, interestingly last night, I turned on my box at about 4:30 a.m. and low and behold I finally had my call display information listing back, the Weather Channel was back, and my On Demand was back, but;  On demand had no picture art.

 

Now the unusual one was that when I went into channels, people may remember that for a while we had a choice of changing the menu view by using the # key switching it to a list view rather than poster art.

 

Well in the commands, I now had an option to use the yellow A button that gave the option of the list.  I decided to give the box a reboot just in case a software change had been pushed down and did not fully implement.

 

Well, when I came back to it, On demand was back with all its glorious poster art, but the A yellow button option was now gone.  It took a while for the weather channel and phone call list to come up (about 10 minutes), which is not unusual - it often has to populate everything through the download and then load everything into the program to make it accessible.

 

So everything is working fine now.

 

Seems area outage is resolved, seems to have two way communication, but will still keep the tech visit on Wed just to go over everything and see if there are remnants of odd things left, and On Demand and the apps are back.

 

The one thing left for me to wonder about is the change in the menu structure in the On Demand, that disappeared after I rebooted. During the last week did Rogers try to push down a slight change in the menu structures of On Demand - clearly it was laid out differently and worked very different than I had ever seen - and then when I rebooted it went back to the standard build we have all been on since October.

 

Who knows, but I so wish that if the developers are going to play with builds (which I acknowledge they may not have intended to), please let us the customers know that you are doing it and what to expect, either here, or via email, text or phone blast to impacted customers.

 

I didn't see this change until last night because I couldn't load On Demand anyway through the last week.

 

Like I said, weird things, but as a past programmer and implementer, a layout and actions of a command structure in the user interface doesn't spontaneously change without someone making a change.

 

Probably will never know, but wonder if this was related to the outages last week - did they play around with the On-Demand interface and back end.  I will stand by my experience, what I saw, the behaviour of this revised command structure, and past experience that there was a change in the interface and it ended up on my box, then with the reboot was gone.

 

Weird - but then again, I have little confidence in the whole Navigtr implementation and design and there has been a huge level of poor coordination, communication and bugs from day one.

 

Hopefully things are fine now.

 

Anyone esle see this?

 

Bruce

dmbcanda
I Plan to Stick Around
Posts: 56

Re: NextBox Navigatr - October/November 2016 Deployment

My problem is that the "Picture Art" does not show up for all shows recorded, makes it look like a incomplete product.  It would feel more polished if all shows showed pictures, especially since the ones missing are shows that have been on for 10+ years, "Dr. Phil", "20/20", "48 Hrs".

robindp
I'm an Advisor
Posts: 766

Re: NextBox Navigatr - October/November 2016 Deployment

Hello @dmbcanda,

If it makes you feel any better, I am noticing the same issue - but only for a few shows.

 

Example: Recorded "Corner Gas" from Comedy network today at 3:30pm, and have no art on it.  Other programs taped last night have art.  Rebooting my PVR (Nextbox 3) has no effect - same problem.

 

I will be reporting this to technical support, I recommend that you do the same...it will get more attention if reported by multiple people.

57
Resident Expert
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Posts: 4,171

Re: NextBox Navigatr - October/November 2016 Deployment

I get art on about 70% of my programming.  It doesn't even have a pattern because I can have several single recordings of the same programme and one will have art while another will not.



BS
I'm a Senior Advisor
Posts: 2,154

Re: NextBox Navigatr - October/November 2016 Deployment

I would go along with @57 - I get about 70% of my art showing, with no consistency - one week, NCIS Los angeles has the art, the next week, not.

 

I have never been identify any kind of pattern on that one.

 

I just live with it.

 

Bruce