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NextBox Navigatr - October/November 2016 Deployment

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

A Navigatr enhancement will be deployed in October/November 2016.  Once you have received the updated Navigatr software and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

We'll continue to gather your feedback and circulate it with the appropriate parties within the company.  As a reminder, changes to the latest version of Navigatr can be found here.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

468 REPLIES 468

Re: NextBox Navigatr - October/November 2016 Deployment

OLDYELLR
I'm a Senior Advisor

@ChrisWRea wrote:

@TheArcher wrote:
[...]

 

I wonder if others who still had SARA installed on their 8642 PVRs have found the new Navigatr guide finally forced on them?

 


 

Yes, same thing happened here!

 

My family has two 8300HDs and one 8642HD. The older boxes still have SARA firmware but just days ago, Rogers inflicted Navigatr upon our 8642HD -- and this despite my call to them recently to attempt to insist they NOT do this. We had received a card in the mail informing [warning] us of the impending update and I knew this firmware was going to be nothing but one more reason to trim the cord and soon.

 

 

 

 

 


Here's a question for Rogers. The SA8300s work great with SARA and apparently (thank God) can't be switched to NAVIGATR. The 8642HD apparently worked fine with SARA (or was that RTN?) but runs very slowly and unreliably under NAVIGATR.  What is Rogers rationale for switching those boxes if it offers no benefit?


Rogers PayGo. Location: S-W Ontario

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

@OLDYELLR wrote:

The 8642HD apparently worked fine with SARA (or was that RTN?) but runs very slowly and unreliably under NAVIGATR.  What is Rogers rationale for switching those boxes if it offers no benefit?


Their rationale is probably to allow the CSRs/technicians to properly troubleshoot the various boxes. There were very few 8642s that were still running SARA, which may have caused some confusion since all of the NextBoxes should be running Navigatr.

My guess is that the 8300s/SARA will probably be phased out over the next couple of years too. They are mostly 10-13 years old now.



Re: NextBox Navigatr - October/November 2016 Deployment

park
I'm an Advisor

@OLDYELLR wrote:

@ChrisWRea wrote:

@TheArcher wrote:
[...]

 

I wonder if others who still had SARA installed on their 8642 PVRs have found the new Navigatr guide finally forced on them?

 


 

Yes, same thing happened here!

 

My family has two 8300HDs and one 8642HD. The older boxes still have SARA firmware but just days ago, Rogers inflicted Navigatr upon our 8642HD -- and this despite my call to them recently to attempt to insist they NOT do this. We had received a card in the mail informing [warning] us of the impending update and I knew this firmware was going to be nothing but one more reason to trim the cord and soon.

 

 

 

 

 


Here's a question for Rogers. The SA8300s work great with SARA and apparently (thank God) can't be switched to NAVIGATR. The 8642HD apparently worked fine with SARA (or was that RTN?) but runs very slowly and unreliably under NAVIGATR.  What is Rogers rationale for switching those boxes if it offers no benefit?


There maybe some supposed benefit to Rogers, not customers. E.g. Less software inventory to confuse staff, maybe licencing fees or no more vendor support ( though this mature software probably has not had an upgrade in years), or ?

 

However ticking off contented/happy customers who may seek an alternative to Rogers after messing with their machines is never a good move.  

 

Better way is to recall ALL NB2s and replace them with NB3s.

Customer delight instead of frustration ! 

Re: NextBox Navigatr - October/November 2016 Deployment

CoopsMama
I've Been Around

Navigate 44% full and slow functionality

 

We've just been bumped to the new Navigatr guide/PVR etc. Not thrilled as I find it pretty slow when changing channels etc there a definite delay between when we are pressing the buttons on the remote and to the channels changing, scrolling etc. WHY?
And more importantly the screen says our PVR is 44% full yet we have no recording. They were all erased with the switch over (awesome!). Why is it at 44% when it's empty?

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

@CoopsMama

 

I'm assuming you have an 8642 box and have been using SARA firmware in the past.  Navigatr will never be as fast as SARA was on the 8642, however, it may be useable.

 

Try rebooting the box - Settings - Scroll up to Troubleshooting - Reboot.    Sometimes this will speed the box up a bit and it should correct the 44% full issue.  If you have no recordings, you may wish to try the "Reset to Factory Settings" option under Troubleshooting instead of the plain "reboot". This will of course reset the box to factory settings and will delete any preferences you may have in the box like favourites, etc.



Re: NextBox Navigatr - October/November 2016 Deployment

BS
I'm a Senior Advisor

With the Navigtr, it has been reported by some that it can take a bit of time for all the settings to "settle in" and you may see some improvements over time.

 

But @57 is right, Navigatr is not as fast as the previous SARA or the original Cisco software after SARA was replaced.

 

And the nextbox 2 is known to be quite underpowered for the software.

 

Welcome to the new Navigatr!!

 

You will get used to it, I know my wife and I have. Doesn't mean that I have learned to like it though.

 

Bruce

Re: NextBox Navigatr - October/November 2016 Deployment

Tmothy12
I'm a Regular

How do you modify an existing recording to stop it from being deleted? I can't find any way to do this. Is it because of Navigatr?

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

@Tmothy12 wrote:

How do you modify an existing recording to stop it from being deleted?


You can't any more with Navigar. There used to be a "manage" or similar option, but no longer.  You need to decide when you're setting up the recording.  I have my default setting as "until I delete".  Here's a summary of the good and bad with Navigatr:

 

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/202473-cisco-9865-nb3-0-also-nb...



Re: NextBox Navigatr - October/November 2016 Deployment

Tmothy12
I'm a Regular
So this did used to exist? Why did Navigatr have to take away so much. 😞 I'm feeling completely helpless at stopping the recordings in question from getting deleted. "Until Space is Needed" or "Until I Delete" will hog all of the space on the PVR and cause constant worry about inadvertently deleting the wrong thing. Now I'm forced to watch hours of recordings before they're permanently erased.

Re: NextBox Navigatr - October/November 2016 Deployment

Lurker
I'm a Senior Advisor

@Tmothy12 wrote:
So this did used to exist? Why did Navigatr have to take away so much. 😞 I'm feeling completely helpless at stopping the recordings in question from getting deleted. "Until Space is Needed" or "Until I Delete" will hog all of the space on the PVR and cause constant worry about inadvertently deleting the wrong thing.

 



You never had the ability to permanently protect a recording with any Rogers firmware.  "Until I delete" was always the "top level" of protection. 

 

PVRs are best used as timeshifting devices, not permanent storage.

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

Although the PVR should be considered a time-shifting and not an archiving device, it was previously possible to change the save-time after you had recorded the programme.  Now you need to make the decision about a recording when you set the recording.  This should not be too difficult to get used to.  There is plenty of space for over 100 recordings on the 9865, so this really only affects the 8642.

 

The reason that some features are no longer available with Navigatr is because the firmware would become far too slow for the Rogers PVRs, especially the 8642, if the there are too many features available in the firmware.

 

Rogers left out some less-used features, however, that has adversely affected some users.  The graphics, tiles, pictures, etc are "pretty" and some people like that, but other people prefer features. The former group "won out".



Re: NextBox Navigatr - October/November 2016 Deployment


@Lurker wrote:

@Tmothy12 wrote:
So this did used to exist? Why did Navigatr have to take away so much. 😞 I'm feeling completely helpless at stopping the recordings in question from getting deleted. "Until Space is Needed" or "Until I Delete" will hog all of the space on the PVR and cause constant worry about inadvertently deleting the wrong thing.

 



You never had the ability to permanently protect a recording with any Rogers firmware.  "Until I delete" was always the "top level" of protection. 

 

PVRs are best used as timeshifting devices, not permanent storage.


Of course I didn't want to keep them permanently or they would have been set to one of the two longer term options. I'm well aware that all recordings can be lost with no warning. 

 

I'm just annoyed because I'm being forced to watch the recordings immediately or lose them forever. You should be able to change these settings later. It's very inconvenient if for example something comes up and you can't watch it right away. Perhaps they should add a saving option longer than 2 weeks. Not sure the box is capable of this. 

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

@Tmothy12 wrote:

Perhaps they should add a saving option longer than 2 weeks. Not sure the box is capable of this. 

The options are, until...

 

I erase

Space is needed

1, 2, 3, 7, 14 days later.

 

If you don't want to lose a particular recording, use "I erase" when setting the recording.   This is longer than 2 weeks and if you don't want to watch it, or if you watch it after 2 weeks, you can delete it any time.

 

In addition, these days most programming is available for streaming via various methods - YouTube, On-Demand, The particular channel the recording aired on, etc.

 



Re: NextBox Navigatr - October/November 2016 Deployment

Tmothy12
I'm a Regular

@57 wrote:

@Tmothy12 wrote:

Perhaps they should add a saving option longer than 2 weeks. Not sure the box is capable of this. 

The options are, until...

 

I erase

Space is needed

1, 2, 3, 7, 14 days later.

 

If you don't want to lose a particular recording, use "I erase" when setting the recording.   This is longer than 2 weeks and if you don't want to watch it, or if you watch it after 2 weeks, you can delete it any time.

 

In addition, these days most programming is available for streaming via various methods - YouTube, On-Demand, The particular channel the recording aired on, etc.

 


I meant a longer save time such as "30 days". I usually watch the program when it airs but I stopped for a week or two and now there's a backlog there's no changing the recording settings afterwards and I had no knowledge of this until yesterday. As far as I recall you could do this in the past with SARA and the "Enhanced Guide" and I haven't tried since then. Consider this a feature request, I can't believe this would slow down the box, the option is already available for scheduled recordings. It almost seems like a deliberate omission.

 

I checked On Demand, it only has a 1 week archive.

-I doubt it'd be on YouTube for long it would get taken down as copyright infringement.

-The program does not generally air reruns, new episodes only.

-I don't believe you can even purchase the program.

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

@Tmothy12 wrote:

 

...I can't believe this would slow down the box,

There would be a minor impact to "manage" the recording once it's recorded instead of at the time  of scheduling the recording.  There would be a minor impact to the firmware coding.  Each minor request has a minor impact and these add up.  Yes this was available with RTN and SARA, as were many other features like manual recordings and daily reminders, etc. outlined in my previous summary link.

 

I would think there would be no impact though if they changed the save options to say "1, 2, 7, 14, 28 days"...  So perhaps that's something Rogers can consider for their next firmware update.



Re: NextBox Navigatr - October/November 2016 Deployment

Archie_rob
I'm Here A Lot

Cisco 8642 PVR and Navigatr soooo slow.

 

So i got the Navigatr update a few weeks ago...looks "newer", but has slowed down everything on my explorer 8642 to an unbearable crawl. Tried soft and hard reboot, no difference. Called Rogers Tech support and they opened a "ticket". Hear back from them saying box and software looks fine on their end. So i called back and said it is soooooo slow i cant manage. (To the point where sometimea you hit a button and then it takes so long you think it didnt read the signal so try again, then it reads to "clicks". Called Rogers Tech support back and they said everything looks fine, so only thing I can do is take it to a repair shop out of my pocket (because it is a purchased box), or buy a new one. They then transferred me to customer service. That person said nothing they could do. I told them it was a FORCED update and everything was fine until they changed it without my permission. Rep had nerve to say "well the update works fine on my box". ?!?@? ? I asked her if she had a 8642 box and she said "no". So i asked to talk to a manager. Told her the whole situation an she said, "this seems lime a tech support issue".....OMG, really!!! Finally said they need to "downgrade" my box to the old software, which they said they couldnt do, or give me a free rental of a NB3.0, as im paying over $100 a month for cable. They gave me a 1 yr free rental. Compared the new box to my old one and the 8642 is anywhere between 3x and 10x slower to use (i timed it with a stopwatch). Unbelievable that there is really no fix. I understand that if I upgraded an t was slower then im SOL but it was forced. I hope they renew the free rental in 12 months.

Re: NextBox Navigatr - October/November 2016 Deployment

Square
I'm a Reliable Contributor

Got new firmware this morning 6.4.0.0112.   Have not noticed anything new yet.

Re: NextBox Navigatr - October/November 2016 Deployment


@Archie_rob wrote:

Cisco 8642 PVR and Navigatr soooo slow.

 

So i got the Navigatr update a few weeks ago...looks "newer", but has slowed down everything on my explorer 8642 to an unbearable crawl. Tried soft and hard reboot, no difference. Called Rogers Tech support and they opened a "ticket". Hear back from them saying box and software looks fine on their end. So i called back and said it is soooooo slow i cant manage. (To the point where sometimea you hit a button and then it takes so long you think it didnt read the signal so try again, then it reads to "clicks". Called Rogers Tech support back and they said everything looks fine, so only thing I can do is take it to a repair shop out of my pocket (because it is a purchased box), or buy a new one. They then transferred me to customer service. That person said nothing they could do. I told them it was a FORCED update and everything was fine until they changed it without my permission. Rep had nerve to say "well the update works fine on my box". ?!?@? ? I asked her if she had a 8642 box and she said "no". So i asked to talk to a manager. Told her the whole situation an she said, "this seems lime a tech support issue".....OMG, really!!! Finally said they need to "downgrade" my box to the old software, which they said they couldnt do, or give me a free rental of a NB3.0, as im paying over $100 a month for cable. They gave me a 1 yr free rental. Compared the new box to my old one and the 8642 is anywhere between 3x and 10x slower to use (i timed it with a stopwatch). Unbelievable that there is really no fix. I understand that if I upgraded an t was slower then im SOL but it was forced. I hope they renew the free rental in 12 months.


Way to go!  You should be able to buy an NB3 next year cheep.

Best to unload your NB2 boat-anchor soon.

Re: NextBox Navigatr - October/November 2016 Deployment

gp-se
I'm an Advisor

@Square wrote:

Got new firmware this morning 6.4.0.0112.   Have not noticed anything new yet.


@Square

 

They added an option under: Settings -> Appearance -> TV Type: Auto

 

It defaults to "AUTO" which *should* choose the best resolution your TV supports, but you can still manually change it to whatever you like (1080p, 1080i, 720p)

Re: NextBox Navigatr - October/November 2016 Deployment

Square
I'm a Reliable Contributor

Thank you for the info.

Re: NextBox Navigatr - October/November 2016 Deployment

Angrob
I've Been Around

Pvr upgrade

 

We've notice the the box is slower. Can explain?