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NextBox Navigatr - October/November 2016 Deployment

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

A Navigatr enhancement will be deployed in October/November 2016.  Once you have received the updated Navigatr software and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

We'll continue to gather your feedback and circulate it with the appropriate parties within the company.  As a reminder, changes to the latest version of Navigatr can be found here.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

468 REPLIES 468

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

In post 374 I reported that the "resume" feature was working again.  I'm not so sure it's working properly though.  I have a 9865 in my Office and it doesn't get much use and seems to be resuming properly.

 

On my main 9865 in my home theatre, it was functioning after a reboot, but after a couple of days resume was again not working properly.  I rebooted again and it functioned a couple of times, but then wasn't working properly.  It would forget where I was when I changed to another channel without pressing "pause".  It would also forget if it switched to a channel if I clicked "OK" when the reminder timer came up.

 

I'm at a loss to explain why it works immediately after a reboot, but then doesn't work after a while.  Perhaps this is similar to the "memory leak" that we encountered a while back.

 

If others would reply with their experiences, perhaps we can track down the problem.  You must pay good attention to your position in the recording when you switch away from that (completed) recording, either by switching to another channel, or turning the PVR off, etc.  The PVR may return you to another position in the recording - say the previous time you pressed pause.



Re: NextBox Navigatr - October/November 2016 Deployment

User14
I'm a Trusted Contributor

@57 wrote:

In post 374 I reported that the "resume" feature was working again.  I'm not so sure it's working properly though.  I have a 9865 in my Office and it doesn't get much use and seems to be resuming properly.

 

On my main 9865 in my home theatre, it was functioning after a reboot, but after a couple of days resume was again not working properly.  I rebooted again and it functioned a couple of times, but then wasn't working properly.  It would forget where I was when I changed to another channel without pressing "pause".  It would also forget if it switched to a channel if I clicked "OK" when the reminder timer came up.

 

I'm at a loss to explain why it works immediately after a reboot, but then doesn't work after a while.  Perhaps this is similar to the "memory leak" that we encountered a while back.

 

If others would reply with their experiences, perhaps we can track down the problem.  You must pay good attention to your position in the recording when you switch away from that (completed) recording, either by switching to another channel, or turning the PVR off, etc.  The PVR may return you to another position in the recording - say the previous time you pressed pause.


While watching a recording ABC on my 9865, and I press say, Channel 518 immediately (no pause and no stop) then go back to the LIST and recording ABC I am able to RESUME.  I have not encountered a problem with this with the latest version.

If I am watching recording ABC on my 9865, and I press LIVE on whatever channel I was last on (no pause and no stop), then go back to the LIST and the recording ABC I only see WATCH (from the start) and DELETE.

To be able to RESUME after going to LIVE and back to ABC, I have to STOP the recording of ABC to set a marker.  Best I can offer from my end.

Re: NextBox Navigatr - October/November 2016 Deployment

User14
I'm a Trusted Contributor

While watching a recording ABC on my 9865, and I press say, Channel 518 immediately (no pause and no stop) then go back to the LIST and recording ABC I am able to RESUME.  I have not encountered a problem with this with the latest version.

If I am watching recording ABC on my 9865, and I press LIVE on whatever channel I was last on (no pause and no stop), then go back to the LIST and the recording ABC I only see WATCH (from the start) and DELETE.

To be able to RESUME after going to LIVE and back to ABC, I have to STOP the recording of ABC to set a marker.  Best I can offer from my end.

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

Eureka!  I believe I may have found the source of the problem.  I can only resume properly if I don't already have another programme on pause during a viewing session.  If I pause one programme, then start watching another programme, the second programme will not resume properly without hitting "pause" or "stop".

So, although I can pause many programmes, I cannot expect the current firmware to resume a second programme during the same viewing session if I don't press pause/stop.

This may have something to do with the fact that I have a lot of recordings on my HT 9865, many of which are currently "paused" in certain spots because they are music videos where I wish to return to a specific spot.

On my Office 9865 I don't have many recordings and also only have a few recordings on pause, so perhaps there is some sort of upper memory limit, which, if reached, allows you to only "resume" one programme in a viewing session, unless you press pause/stop.

 

PS. The resume, when working properly, works for me in all eventualities - turning the PVR off, switching to another channel, pressing "Last" or "Live" or using a Reminder Timer...



Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

Well, that didn't last long. My Home Theatre 9865 downstairs resumed properly only for the first programme after the reboot. After that it doesn't remember my place any more, so not resuming.  I don't think I'm going to be rebooting after each programme I watch, so I'll go back to pausing before switching away from the programme.

 

My Office 9865 upstairs is still resuming properly.  Very Odd.



Re: NextBox Navigatr - October/November 2016 Deployment

dlrme
I've Been Around

How does one go about removing empty folders leftover from recordings that no longer exist or are scheduled?

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

Re: NextBox Navigatr - October/November 2016 Deployment

jays77
I'm a Trusted Contributor

I just deleted some today. I have the nextbox 2 but it may be the same on the newer box.
Here are the steps I took.
Click on folder you want to delete.
Go to scheduled recordings (there were none)
Click down to cancel scheduled series.
Click yes at prompt.

This worked for me. At least the folder has disappeared.

Re: NextBox Navigatr - October/November 2016 Deployment

gregneff
I Plan to Stick Around

Is there a way to see the channel name and/or number in the recorded and scheduled My Recordings items?  If so, I can't find it.

 

It's been about two years now since Navigatr was foisted upon us, and it still boggles my mind how poorly designed this is. 

 

Re: NextBox Navigatr - October/November 2016 Deployment

I believe that with SERIES recordings i think it showed the channel number, etc.

But on one off, single recordings.. it doesnt?

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

@gregneff:

 

You cannot see the channel number/name when you are in the "list".  However, as soon as you start to play/watch the programme, the channel number/name will appear at the top left of the screen for a few seconds.   Of course this doesn't help with scheduled recordings.

 

You can get that information if you use AnyPlace though:

 

http://www.rogers.com/web/support/tv/anyplace-tv/410?setLanguage=en

 

Additional helpful hints are included in the following link:

 

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/202473-cisco-9865-nb3-0-also-nb...



Re: NextBox Navigatr - October/November 2016 Deployment

BS
I'm a Senior Advisor

Yes, remember the days of prepare for the new ease and convience and speed of search and use of the new Navigtr.  It is two years in July and it was December before they got a reasonably working model, and longer after that to get it going reasonably well, but we are still left with the work arounds to do things like find a channel and network name, and other things.

 

Remember the ease of the new box that would allow us to delete in two clicks, search with less steps, see recommendations of what to watch next, and the improved viewing experience. The grey tiles for months, the hidden recordings under the tiles, the tiny fonts, and on and on - was about 32 issues, 27 of them critical if I recall.

 

Ahh those were the days - oops, we are still dealing with some of it.

 

Yes, it has been a long time with that mediocre box and software - and so who really owns any of what is in there - some Espial, some internally done, some Cisco, and some technicolor.  A mess from day one, and guess they were locked in contracts with no way to go back, so we hobbled forward to where we are now.

 

At least there are lots of people here who have debugged the product and found the work arounds for most question, except for the reality that they are all anywhere from 5 - 8 years old depending upon which model you have, and they are starting to fail - if you still rent, you can grab a refurbished replacement from them (out of production for 3 years now I think it is, even before the Navigatr came out), and if you happened to buy it on rent to own, or in some cases you even got the rental waived for a couple of years or cheaper and owned it at the end of three years, you got it for 1.00.  For those when it dies, we try to give solutions, but ultimately you try to find one to buy off Kijiji or other sources, or go rent one again.

 

And yes, it has been two years.

 

Bruce

Re: NextBox Navigatr - October/November 2016 Deployment

RemoJagger
I've Been Here Awhile

Nextbox PVR not resuming playback where last stopped.

 

More often than not when resuming a recorded program it will not resume where it was last stopped. Sometimes I need to fast forward an hour or more.
Anyone else have this issue?

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

@RemoJagger:

 

This topic is discussed in recent pages of this thread to which your post was moved.  I thought it was fixed with a recent update and it works on one of my 9865s, but not on the other.

 

The only way I know around the issue is to remember to hit "pause" before you leave the recorded programme or turn off the PVR, etc.

 

See also the following thread where this and other firmware issues are discussed:

 

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/202473-cisco-9865-nb3-0-also-nb...

 

Tip - Instead of FF, you can use/hold down the Page+ button, which advances the recording 3 minutes at a time.  This should get you there faster than FF, but not much...  This tip works better on the 9865 than the 8642, which is too slow.



Re: NextBox Navigatr - October/November 2016 Deployment

Brt
I Plan to Stick Around

Isn't this ironic. I received a letter today from Rogers saying "Your PVR is being upgraded to the new Navigatr guide."

 

The sad part is that I've been plagued with Navigatr since it was first introduced in July 2015 and the images and features they describe appear to be from the original marketing material! The only difference I can see is that it's signed by Eric Bruno, Senior Vice President, Residential Product Management.

 

Apparently you can "Find what you want faster" using a keyboard that has only two rows of letters ... guess they haven't bothered to count the number of keystrokes it takes to search for something like "The Amazing Race".

 

What a joke Rogers! Is it April 1st?

 

Cheers

 

Re: NextBox Navigatr - October/November 2016 Deployment

TheArcher
I Plan to Stick Around

Brt,

I received this letter 2 days ago. Absolutely bizarre that they would confuse us by sending out material  in June 2017 to announce that my PVR was soon to be upgraded to the new Navigator guide, something which occured almost 2 years ago, and enclosing supporting material identical to the features introduced at that time and which we have been struggling with since.

 

Re: NextBox Navigatr - October/November 2016 Deployment

TheArcher
I Plan to Stick Around

Today the reason for Rogers recently sending me letter mail and e-mail saying my PVR was soon to be upgraded to the 'new' Navigatr guide, became clear. I have a 9865 PVR which has been on the Navigator guide since installed. But I also have two 8642 PVRs  which have never been changed from running SARA. 

These are the PVRs Rogers was referring to because today when they were switched on, the Navigatr guide came up on them.  Now my wife has to learn to deal with the new guide as she has only been used to a PVR using SARA.

I wonder if others who still had SARA installed on their 8642 PVRs have found the new Navigatr guide finally forced on them?

 

Re: NextBox Navigatr - October/November 2016 Deployment

Brt
I Plan to Stick Around

Hello @TheArcher,

 

My 8642 was infected with Navigatr today as well.

 

It now takes ONE TO THREE SECONDS to respond to any keystroke when navigating the guide. And their promotional email suggests "The new NavigatrTM guide is loaded with features and applications designed to enhance your TV experience." How exactly did this ENHANCE my TV experience? What a joke.

 

I wonder whether it's the box that is too underpowered or is the software that pathetically written and full of memory leaks still after TWO YEARS?

 

Unbelievable Rogers!  I will be calling support tomorrow demanding they either restore the previous version of software, replace the unit with a piece of hardware that has enough horse power to run this bloat-ware or refund the purchase price of this now useless piece of equipment.

 

Thanks again Rogers for destroying what was once a perfectly respectable viewing experience .

 

Cheers

 

Re: NextBox Navigatr - October/November 2016 Deployment

BS
I'm a Senior Advisor

Boy, this is odd to see posts on this topic again.  Same complaints and issues as we left off over a year ago - and to think they started this over 2 years ago.

 

As for rolling back - won't happen.

 

But here is my question, if there were still communities or customers who had not had Navigtr rolled out to them, why not just leave them alone rather than have them join us in the learning curve, and all the workarounds they need to learn.

 

For those new people - consider reading through these

 

It will be impossible for you to find what will help you in these threads, they cover way to much and has never closed, because the issues with Navigtr have never closed.

 

http://communityforums.rogers.com/t5/TV/TV-How-To-Videos-amp-Knowledge-Articles/m-p/351596#M37608

 

http://communityforums.rogers.com/t5/TV/NAVIGATR-List-of-issues-from-Community/m-p/344982#M36078

 

http://communityforums.rogers.com/t5/TV/Navigatr-Guide-How-To/m-p/344262#M35398

 

This may help you to get through the mud a bit faster - this information is brought to you kindly from all the hard work of many posters on this topic on the board.

 

Welcome to you new and improved viewing experience, and I say that facetiously.  Smiley Wink

 

Bruce

Re: NextBox Navigatr - October/November 2016 Deployment

57
Resident Expert
Resident Expert

Here's another useful post for those new to Navigatr.  It lists many of the changes and many of the workarounds, all in one post (and subsequent posts with updates to the firmware)

 

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/202473-cisco-9865-nb3-0-also-nb...

 

Here's the original list of "problems" with Navigatr, some of which were addressed in the link above.  This is mostly for "historical" purposes.

 

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/202473-cisco-9865-nb3-0-also-nb...



Re: NextBox Navigatr - October/November 2016 Deployment

ChrisWRea
I've Been Here Awhile

@TheArcher wrote:
[...]

 

I wonder if others who still had SARA installed on their 8642 PVRs have found the new Navigatr guide finally forced on them?

 


 

Yes, same thing happened here!

 

My family has two 8300HDs and one 8642HD. The older boxes still have SARA firmware but just days ago, Rogers inflicted Navigatr upon our 8642HD -- and this despite my call to them recently to attempt to insist they NOT do this. We had received a card in the mail informing [warning] us of the impending update and I knew this firmware was going to be nothing but one more reason to trim the cord and soon.

 

 

 

 

 

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