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NextBox 3.0 won't stop rebooting

FanoftheGame1
I'm Here A Lot

OK so I have multiple nextboxes in my house.  I do not have "whole home" set up and I do not want to set it up.  In one of the bedrooms the NB3 has been freezing and I have had to reboot it several times to be able to watch a show.  I didn't really care because it was in the bedroom and I usually fall alseep anyways.  It has been going on for about a month.

 

This morning the NB3 in my living room has gone insane.  It has been rebooting since 6:30 this morning.  It "blows up" then it counts from "-01-", "-02-", etc... up to "-05-". Then I see "loAd" next comes "boot" and finally I get the time back on the front of the box.  As long as the box is left off it is fine but as soon as I turn it on the screen freezes within 2 minutes and I am going through this whole process again.  

 

Any suggestions?  Rogers is useless!! They send a tech guy out he says its a signal problem.  He puts a boaster on my line.  A week later a new guy comes out and he takes it off and says the line is fine and that it should have never been put there in the first place.  And so on and so forth.  I am to the point that I refuse to let the cable guy in the house becasue it is clear to me that the do not know what they are talking about.  If I could switch to Bell I would be gone in an instant but I rent and my housing provider will not allow the dishes to be installed on the buildings so I am stuck.  

 

Any help would be awesome....

 

 

 

***Edited labels***

45 REPLIES 45

Re: NextBox 3.0 won't stop rebooting

This is the second time that I have had a PVR do this, is there anyway to fix the box without restting it or exchanging it? I called last night and they are sending a tech today but I am not really sure what for. I am sick of losing all my recordings.

Re: NextBox 3.0 won't stop rebooting

How do you factory reboot? If you factory reboot, you lose all the recorded shows, right?

 

I have the same issue where the NextBox keeps rebooting itself.

Re: NextBox 3.0 won't stop rebooting

Hi @Viv12,

 

The factory reset does delete your recorded content and settings but I usually recommend it before asking customers to exchange the box. It's done by going into the troubleshooting menu and you should see an option there for factory reset. Please let me know if you're able to find it. 

 

Thanks, 

RogersHassam 

Re: NextBox 3.0 won't stop rebooting

Thank you for your quick reply. We are having a technician coming out tomorrow, we are hoping for a solution where we can keep the recordings. But good to know about the factory reset.

Re: NextBox 3.0 won't stop rebooting

You're welcome @Viv12 :). Please keep us posted. 

 

Thanks, 

RogersHassam