cancel
Showing results for 
Search instead for 
Did you mean: 

NextBox 3.0 won't stop rebooting

FanoftheGame1
I'm Here A Lot

OK so I have multiple nextboxes in my house.  I do not have "whole home" set up and I do not want to set it up.  In one of the bedrooms the NB3 has been freezing and I have had to reboot it several times to be able to watch a show.  I didn't really care because it was in the bedroom and I usually fall alseep anyways.  It has been going on for about a month.

 

This morning the NB3 in my living room has gone insane.  It has been rebooting since 6:30 this morning.  It "blows up" then it counts from "-01-", "-02-", etc... up to "-05-". Then I see "loAd" next comes "boot" and finally I get the time back on the front of the box.  As long as the box is left off it is fine but as soon as I turn it on the screen freezes within 2 minutes and I am going through this whole process again.  

 

Any suggestions?  Rogers is useless!! They send a tech guy out he says its a signal problem.  He puts a boaster on my line.  A week later a new guy comes out and he takes it off and says the line is fine and that it should have never been put there in the first place.  And so on and so forth.  I am to the point that I refuse to let the cable guy in the house becasue it is clear to me that the do not know what they are talking about.  If I could switch to Bell I would be gone in an instant but I rent and my housing provider will not allow the dishes to be installed on the buildings so I am stuck.  

 

Any help would be awesome....

 

 

 

***Edited labels***

45 REPLIES 45

Re: NextBox 3.0 won't stop rebooting

PinkLucy
I'm Here A Lot

Thanks; they are sending a technician. The box just keeps getting stuck on "boot"; they're not even seeing the box at Roger's end.

Re: NextBox 3.0 won't stop rebooting

Cap07
I'm a Reliable Contributor

I had the same problem, PVR stuck in a loop rebooting over and over all day. I'm going to take this one back and see if it's a hardware issue. It started this just a few days ago. Terrible service from Rogers.

Re: NextBox 3.0 won't stop rebooting

The Rogers technician came in today and swapped out the Next Box. So far, so good.

Re: NextBox 3.0 won't stop rebooting

dayneb
I've Been Around

Having the  same issue. Box constantly rebooting  Can't get through an hour show without it rebooting.

 

Will try factory resetting

Re: NextBox 3.0 won't stop rebooting

57
Resident Expert
Resident Expert

@dayneb:

 

This could be an issue with the signal in your home or in your neighbourhood. Have you called Rogers and have them check your signal?  Have you talked to your neighbours?

 

Also with the firmware rollout, sometimes issues arise at the Rogers headend or server that can cause temporary problems that are usually resolved the next day.  That's why a new box often seems to solve an issue that's very rarely caused by the box itself.