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NextBox 3.0 won't stop rebooting

FanoftheGame1
I'm Here A Lot

OK so I have multiple nextboxes in my house.  I do not have "whole home" set up and I do not want to set it up.  In one of the bedrooms the NB3 has been freezing and I have had to reboot it several times to be able to watch a show.  I didn't really care because it was in the bedroom and I usually fall alseep anyways.  It has been going on for about a month.

 

This morning the NB3 in my living room has gone insane.  It has been rebooting since 6:30 this morning.  It "blows up" then it counts from "-01-", "-02-", etc... up to "-05-". Then I see "loAd" next comes "boot" and finally I get the time back on the front of the box.  As long as the box is left off it is fine but as soon as I turn it on the screen freezes within 2 minutes and I am going through this whole process again.  

 

Any suggestions?  Rogers is useless!! They send a tech guy out he says its a signal problem.  He puts a boaster on my line.  A week later a new guy comes out and he takes it off and says the line is fine and that it should have never been put there in the first place.  And so on and so forth.  I am to the point that I refuse to let the cable guy in the house becasue it is clear to me that the do not know what they are talking about.  If I could switch to Bell I would be gone in an instant but I rent and my housing provider will not allow the dishes to be installed on the buildings so I am stuck.  

 

Any help would be awesome....

 

 

 

***Edited labels***

45 REPLIES 45

Re: NextBox 3.0 won't stop rebooting

The technician came out last Wednesday and the Nextbox had to be replaced. Too bad since we only got it in July 2014. We were able to find most shows that were recorded on Rogers on Demand or on regular channels. We were in the middle of watching Face Off season 8, there was a marathon that we recorded. We ended up purchasing the last four episodes on iTunes.

Re: NextBox 3.0 won't stop rebooting

I'm having this problem now. How do you do a factory reboot?

Re: NextBox 3.0 won't stop rebooting

57
Resident Expert
Resident Expert

Go to Settings, scroll up one to Troubleshooting, select Factory Reboot.  You may wish to try a regular reboot first as the Factory reboot will delete all your settings and recordings.



Re: NextBox 3.0 won't stop rebooting

PinkLucy
I'm Here A Lot

Thanks; how can I get into the setting though? It's stuck on boot so I can't access the box.

Re: NextBox 3.0 won't stop rebooting

57
Resident Expert
Resident Expert

You can't get into the settings if the box hasn't booted (you didn't mention that - I assumed it ws simply rebooting on occasion). You may be able to call Rogers and have them initiate a factory reboot, but you may have a signal problem and then they may not be able to initiate it and you may need a service call.  Rogers can check the signal when you call.