New subscriber having problems with internet usage

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I'm Here A Lot
Posts: 6

New subscriber having problems with internet usage

Hi,

 

I'm supposed to be getting 120mb/s down and 8mb/s up according to about 3-4 different speed tests I ran today.  I think I'm getting about 15ish down apparently as my downloads are quite slow. (I'm not sure about upload speeds)

 

There's also a lot of jitter in the connection -- at times I'll be playing a game with zero lag and at other times I'll disconnect constantly.  Even worse, I can't connect *at all* to one of the games I play.

 

Now, I got a really good deal and I really don't want to have to go back to Bell, so I'm hoping I can somehow get help regarding this issue by posting here.

 

Thanks in advance.

 

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	2.000	9	38.983
2	591000000	256QAM	1.900	1	40.366
3	597000000	256QAM	2.100	2	40.366
4	603000000	256QAM	2.200	3	40.366
5	609000000	256QAM	2.800	4	40.946
6	615000000	256QAM	2.800	5	40.366
7	621000000	256QAM	2.600	6	40.366
8	633000000	256QAM	2.500	7	40.366
9	639000000	256QAM	2.600	8	40.366
10	651000000	256QAM	2.000	10	40.366
11	657000000	256QAM	2.600	11	40.366
12	663000000	256QAM	2.800	12	40.946
13	669000000	256QAM	2.900	85	40.366
14	675000000	256QAM	2.400	86	38.983
15	681000000	256QAM	2.300	87	40.366
16	687000000	256QAM	2.300	88	40.366
17	693000000	256QAM	2.300	89	40.366
18	699000000	256QAM	2.300	90	40.366
19	705000000	256QAM	2.700	91	40.366
20	711000000	256QAM	3.200	92	40.366
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal Strength (dBmV)	Channel ID	BandWidth
1	30596000	ATDMA - 64QAM	43.250	6	6400000
2	23700000	ATDMA - 64QAM	43.250	7	6400000
3	38596000	ATDMA - 64QAM	44.750	5	3200000

 

***Edited Labels***

Solved! Go to Solution.

Accepted Solutions
Highlighted
Resident Expert
Resident Expert
Posts: 14,210

Re: New subscriber having problems with internet usage


@Nur wrote:

Yes, these are torrents with 200+ seeders on some of them (using Vuze client, if it helps.)

 

 


# of seeders, does not equate to much.. if the choke is in the throughput TO torrent software.

Changing/adding port forwarding rules for it, in most cases should GREATLY increase the throughput.



View solution in original post


All Replies
Highlighted
Resident Expert
Resident Expert
Posts: 6,823

Re: New subscriber having problems with internet usage

Your signal levels and signal to noise levels are all very good, so, no probem with those at all.  Can you delete the IP and Gateway addresses so they are not out in the open.

 

Are you running wired or wireless when you notice the slow speeds?  Can you describe your network, what you have connected and how those devices connect, wired or wireless.  Given that the cable levels are good, we'll need to look at your local network to determine what the problem might be.



Highlighted
Resident Expert
Resident Expert
Posts: 14,210

Re: New subscriber having problems with internet usage

Also as well, if you can let us know WHERE you are doing your speed tests.
(what webiste)

And on that site, what end servers you are using for the test.

Some of those variables, can make a big difference on what you could be getting.



Highlighted
I'm Here A Lot
Posts: 6

Re: New subscriber having problems with internet usage

I don't see IP addresses in the original post, can you please point out what you mean?

 

I'm running wireless as I usually use my laptop in another room.  There's a relatively thin wall between the modem and the computer -- this wall has never posed problems with any other modems I've had with Primus and Bell.  I have three laptops in the house that are all connected to the internet at all times (although only this laptop is heavily used.)  I also have three phones connected to the internet.

 

All connections are wireless.   I doubt the placement of the modem is the problem as I can sit right beside the modem and still have connection problems.

 

As for the sites I used as speed tests:

http://speedcheck.rogers.com/en.html (claims that I get anywhere from 120 to 165 mbits/sec)

http://speedtest.net (claims that I get anywhere from 125 to 178 mbits/sec)

http://testmy.net/download (claims that I get anywhere from 11 to 32 mbits/sec)

 

I'm supposed to be getting at least 100 mb/s down as that's what I'm paying for.

 

Thanks so much for the help btw!

Highlighted
I'm an Advisor
Posts: 931

Re: New subscriber having problems with internet usage


@Nur wrote:

I don't see IP addresses in the original post, can you please point out what you mean?

 

I'm running wireless as I usually use my laptop in another room.  There's a relatively thin wall between the modem and the computer -- this wall has never posed problems with any other modems I've had with Primus and Bell.  I have three laptops in the house that are all connected to the internet at all times (although only this laptop is heavily used.)  I also have three phones connected to the internet.

 

All connections are wireless.   I doubt the placement of the modem is the problem as I can sit right beside the modem and still have connection problems.

 

As for the sites I used as speed tests:

http://speedcheck.rogers.com/en.html (claims that I get anywhere from 120 to 165 mbits/sec)

http://speedtest.net (claims that I get anywhere from 125 to 178 mbits/sec)

http://testmy.net/download (claims that I get anywhere from 11 to 32 mbits/sec)

 

I'm supposed to be getting at least 100 mb/s down as that's what I'm paying for.

 


Okay, let's clarify one very simple point first. You are supposed to be getting 100 megabits/sec, not 100 megabytes/sec. (One megabyte is 8 megabits) For whatever reason, network connections have always been measured in megabits/sec, while software (e.g. web browsers) tends to measure downloads in megabytes/sec. 

 

If you are seeing two speedtests well above 100 megabits/sec (i.e. showing Rogers' speedboost), then I am not sure what's the problem is... 

Highlighted
I'm Here A Lot
Posts: 6

Re: New subscriber having problems with internet usage

I fully understand that bits are used for transfer speeds and bytes are used for measuring storage capacity.  The third speed test was in megabits/sec, not megabytes/sec.

 

The problem shows itself again whenever I try downloading actual files (instead of random data from the third speed test website.)  I only get about 1.4-1.8 megabytes/sec which would be about 11-14 megabits/sec.  When downloading something using a torrent, the transfer speed stays 1.6 or whatever megabites/sec, then drops to 0 every maybe 20 seconds and then goes back up to 1.4-1.8 again.

 

 Honestly I'm not as bothered about the slower downloading speeds as I am about the constant packet loss and random connection drops.  I play a few MMO games as well as League of Legends (which require constant connectivity) and haven't been able to play them at all in the last few days due to very heavy swings in ping

Highlighted
Resident Expert
Resident Expert
Posts: 14,210

Re: New subscriber having problems with internet usage

Downloading a file, etc... 1.4ish mb?? Thats probably QUITE normal. 

One thing you have to remember.. is that while your connection can download at whatever speed.. the other side has to be able to UPLOAD at that speed as well.  Many down have their upload pipe set that high.. so that is quite possible the right speed.

 

Torrents, you shoudl be able to get more though.

I am on the 100u internet.. and I have pulled off... 10+ megaBYTES on a torrent so far.. so sitting at 80+ megabits.
But one thing, for a torrent program to be able to handle them properly... while they SHOULD work with UPNP.. the newer modems dont play nicest with that.  
I have my torrent port range SPECIFICALLY port forwarded.. doing that may make a BIG different in torrent speeds.



Highlighted
I'm Here A Lot
Posts: 6

Re: New subscriber having problems with internet usage

Yes, these are torrents with 200+ seeders on some of them (using Vuze client, if it helps.)

 

Put it this way, I'm watching a Twitch stream right now (on the 2nd highest detail setting) and it's freezing to buffer every few seconds.  This is for multiple streams.  I was viewing Twitch seamlessly on my 25 mbit/sec connection with Bell (as well as torrenting and doing other things in the back ground) and now I can't do it with a connection with higher throughput

Highlighted
Resident Expert
Resident Expert
Posts: 6,823

Re: New subscriber having problems with internet usage

From your comment in another post, I’m assuming that you are running CGN3ACSMR, using a 5 Ghz network. There is an ongoing issue with latency in all of the Hitron CGN3 variants, which probably includes the CGN3ACSMR. If you ping the modem a thousand times, you should see results that average 5 ms with occasional lows down to 1 ms and highs ranging above 20 ms. The ping times are not consistent, ping to ping. I have no doubt that this also affects ping tests to servers and causes latency issues with gaming, stock market data and orders any other application that is latency intolerant. So, if you are looking at a trace or ping time to a server, trying to analyze the returned times, you can’t properly asses the results given that part of the time that is shown is attributable to the modem, but you don’t know if that time is a small portion or a major portion of each individual ping time, on a ping to ping basis. That is being addressed by Hitron and Rogers but I have not heard of any release date for a firmware update. Until that update is done and proven to work properly, you have to treat network test results with some degree of scepticism unless you have bad results that are well beyond anything that the modem itself might cause.

 

And then, there is also the additional problem at the moment with the CGN3ACSMR and League of Legends which Hitron is aware of and is working on.

 

On top of that is the issue of wifi connectivity. Are you using n or ac modes for your laptops? If you use n mode, you can use inSSIDer to have a look at the wifi environment and see if there are any other routers nearby on the same channel which would cause problems. The link below is for the last freebie version which can monitor 2.4 and 5 Ghz networks. It does not monitor 802.11ac, which could be a problem if there are routers using that mode that are nearby. There is a new version out now inSSIDer 4, which is pay version. For $20 U.S., its worth it to see what is running nearby. Load this version for now and see what is going on in terms of possible conflicting networks from other routers.

 

http://www.techspot.com/downloads/5936-inssider.html

 



Highlighted
Resident Expert
Resident Expert
Posts: 14,210

Re: New subscriber having problems with internet usage


@Nur wrote:

Yes, these are torrents with 200+ seeders on some of them (using Vuze client, if it helps.)

 

 


# of seeders, does not equate to much.. if the choke is in the throughput TO torrent software.

Changing/adding port forwarding rules for it, in most cases should GREATLY increase the throughput.



View solution in original post