This whole changing of packages, then comparing prices of old packages to new packages has always one of my pet peeves across all product lines from Rogers in the last few years. Trying to get a product comparison, line by line from most CSR's is almost impossible, and I have spent many an hour when I considered changes in plans, either suggested by them, or initiated as a question by me trying to get them to those comparisons.
On one occassion, I sat in front of my tv with the subscribed channels and read them out to the rep, one by one, and then had them go through them item by item, and indicate what was not in the new package, or new to the new plan. Had some hang up on me rather than do it - I wouldn't go forward without doing that - why - I explained to them, that I have been caught a few times in the past, with them telling me I was getting a better deal, only to find out that I lost services, or had to pay for some that were no longer in the package.
I recently advised the president's office to that my greatest frustration, amongst a few others, was this refusal for the company to provide the ability for their CSR's to provide side by side comparisons of feature changes that occur with package and price changes. That marketing lines, like there is no change in price between the two packages, or this one is better value for the money, just doesn't cut it. This is also a product of providing grandfathering to support loyalty, but if you are going to do this, before you market to us long term customers, do let us know how this is going to change so we can make an educated change based upon best value for the money defined by our definition of value.
Too much to ask for - seems to be.
Haven't looked, but has the changes I was told about for the web site and package them packages and picks on the 7th and 15th made it there yet?
Bruce
