New SIM card on old rate plan

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tvn
I've Been Here Awhile
Posts: 3

Re: New SIM card on old rate plan

I agree with all the comments in this thread however i witnessed this with my own eyes. I was helping a friend switching a sim yesterday, we tried to do this via the portal and got an error, called the 1-800 number was told that the sim card change was blocked due to old plan that he has. He must update to a new plan to resolve this. I'm not sure if this is a new thing that Rogers is trying to do. Maybe if someone from Rogers can confirm this.
sandra7
I've Been Here Awhile
Posts: 3

Re: New SIM card on old rate plan

Original poster here.  I noticed there have been some recent replies on this thread.  Just as an update, I did go into a Rogers store (different store than my first attempt) and told them I had a new phone that took a micro  sim card instead of the regular sim that my old phone used.  He gave me a new micro sim card and put it in the phone and made sure it worked.  No problems whatsoever.  I did not even have to pay for the new card.  (He did kind of make fun of me for having such an old phone for so long! -- but he was nice about it).   I got the new sim card back in the spring and Rogers policy could have changed since then.