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New Rogers advanced Wi-Fi modem!

edj_01
I Plan to Stick Around

http://www.rogers.com/web/link/modems

It appears to be another Hitron gateway.

Has anyone switched to this new gateway?
It also has a higher monthly rental cost.

 

 

***edited labels***

147 REPLIES 147

Re: New Rogers advanced Wi-Fi modem!

danawells
I've Been Here Awhile

I have been trying to get the latest SW update for the CGN3 which I think is 4.2.4.1.  I had this on my first modem but when I had to return it for a replacement, I have not been able to get it.  Originally it was "pushed" within a week of getting it.  I have now had the replacement for a month and still no push.  I spoke to Rogers tech support and they said that could not do this as it comes from Hitron.  Who do you need to talk to in order to get this latest version out so I can use the USB ports once again?

Re: New Rogers advanced Wi-Fi modem!

andrex1212
I'm Here A Lot

I have been suffering with this CGN3 modem now for weeks! I had the older SMCD3GN for the longest time running in bridged mode with my Asus RT-N66U router but I finally couldn't take the 2Mbps upstream and was told that I must upgrade my hardware. I purchased this new modem at my local store and specifically told the guy there to ensure that he updated my account with the "New" ultimate package (150Mbps/10Mbps) instead of my old grandfathered package (100Mbps/2Mbps) which is no longer available. He ensured me that I just needed to take home and plug in the new modem is active. 

 

So I did this. Yes the internet was working but I was getting the same speeds as before. Frustrated at having to call Rogers, I did call and was able to get this straightened out in less than a half hour amazingly. 

 

The speed is incredible! Consistently getting higher speeds than advertised. However the WiFi is terrible. Yes, it has equal signal strength as my Asus Router on both th 2.4GHz and 5Ghz bands but some of my devices are constantly being dropped and some won't connect at all. My iPad, super phones, and laptops seem to have no issues, both my Nest thermostats will connect but within an hour lose connection, my MacBook always connects but sometimes in the middle of streaming from server or moving files, I will get disconnected. My Roku 3's all can connect but while watching something streaming from my Home Server, it will slow down and eventually fail. My WD TV Live boxes just plain won't connect at all. I didn't have ANY of these issues with my old setup! The ONLY thing I changed in my home network was this modem! Thanks Rogers!

 

So I'm going to try some experiments myself with setting it up in bridge mode and comparing the average speeds of 3 tests.

 

I'll post back here with the results.

 

Using CGN3 alone

 

Rogers Speed Test average from 3 tests

Down - 220.50Mbps

Up - 10.63Mbps

 

SpeedTest.net average from 3 tests connected to Toronto TekSavvy

Down - 207.23Mbps

Up - 11.08Mbps

 

I'm switching to bridge mode, I'll update this post or add another when I'm configured.

 

 

Re: New Rogers advanced Wi-Fi modem!

andrex1212
I'm Here A Lot

So, it didn't take long to switch the CGN3 to Bridge mode and I got some interesting results...

 

Interesting that Rogers has handed out unique IP's for each computer that I connect to the LAN ports on the modem. I have a simple unmanged 16 port switch that doesn't have routing capability and I wasn't expecting to be able to connect multiple devices into the modem and get multiple IP's. I just forgot to unplug all the physical devices after switching to bridge mode. Something I didn't think Rogers would do and I hope are not going to charge extra for LOL.

 

This also answers my question as to which port I should plug my Asus Router into.. Answer? ANY. Below is results. Weird how rogers speed test is now significantly slower than SpeedTest.net??

 

Rogers Speed Test average from 3 tests

Down - 185.06Mbps

Up - 10.76Mbps

 

SpeedTest.net average from 3 tests connected to Toronto TekSavvy

Down - 206.58Mbps

Up - 11.13Mbps

 

Now going to connect Asus Router and do another set of tests. I'll post a new reply so it will ping followers who are subscribed.

Re: New Rogers advanced Wi-Fi modem!

Really SHOULDNT matter which port.. the 4 ports on there are SUPOSED to act as a switch, so SHOULD be any port... but they 'recomend' port 1.. weither it makes a difference or not, i am not sure.

Re: New Rogers advanced Wi-Fi modem!

andrex1212
I'm Here A Lot

Ok that wasn't at all as smooth as I hoped. I noticed that there was a new firmward for my Asus Router but wasn't aware it was going to reset all settings back to default! UGHH!

 

So after downloading and installing new router firmware to the Asus and setting it back up, the first thing I did was do more speed tests. I'm a happy camper! All WD TV Live units are up and running, all other devices are happy now as well. Speed is as good as before bridging!

 

Rogers Speed Test average from 3 tests

Down - 213.46Mbps

Up - 10.82Mbps

 

SpeedTest.net average from 3 tests connected to Toronto TekSavvy

Down - 206.58Mbps

Up - 11.13Mbps

 

@Gdkitty - Modem is NOT labelled on the back for ports 1 through 4. I'm a guy so looking it up in manual is out of the question but based on previous tests, it doesn't matter and Rogers will assign a new IP to anything plugged into any port. Currently only have one thing plugged into the modem and that is my Asus Router.  

Re: New Rogers advanced Wi-Fi modem!

I dont have that one.. so wasnt aware of them not being labeled..  which is odd in itself 😛

I have dealt with 2 other rogers models with it, and they have recomended port 1... but as you have found out, shouldnt make a difference.

Re: New Rogers advanced Wi-Fi modem!

techguy001
I'm a Reliable Contributor

It seems a bit silly though to be paying $ 12 / month or $ 250 to purchase for a router you end up putting into Bridge Mode doesn't it?

 

I would have thought that for Ultimate the CGN2 would achieve the same job if you're not going to use the wireless from it and save a few $.

 

An alternative is to use the CGN3 as a full router but turn off wireless on it and use your own ASUS as a wireless access point only and re-locate it to a location that maximizes your wireless coverage.    That's what I do at my place.   I only use extreme service and have been able to go down to the CISCO DPC3825 (previously SMC D3GN) and turn off wireless mode and use my ASUS RT-N56U router as an access point.   on the 5 Ghz band I have achieved over 200 Mb/sec even though the RT-N56U tops out at 300 Mb/sec.  The best I could do at 2.4 Ghz was bout 50-60 Mb /sec.    Your ASUS likely could tops out higher than that with the right location as it's even better on wireless.

 

 

Re: New Rogers advanced Wi-Fi modem!

I agree it does seem silly! However I was told specifically that I HAD to have this particular modem in order to receive the Ulitmate 150/10 internet package. Trust me, if Rogers had a stand alone modem that worked on my package, I surely would have purchased it instead as I already have a great Asus Wireless Router. I also only paid $149 for it even though the website said $249. I even mentioned it to the guy in the store because I thought I was getting the wrong modem. So either there was a sale just before Xmas or the price is not right on the website.

 

I even had high hopes that maybe the WiFi from the modem was going to be sufficient for my needs so it wasn't my original intention to run it in bridge mode. Indeed the WiFi on the CGN3 is phenomenally craptastic so my options were as you say to either bridge it or disable WiFi and just use my Asus as a relocated AP but honestly, the Asus gets more than enough signal throughout my house (wirelessly streaming 1080p video to second floor). Setting up my router as an AP would have been more work for only a slight payoff and would have had to use up 2 hardwired cables to get to and from the relocated router in order to feed the 16 port switch. Bridging the modem just takes one less thing out of the equation in case of problems. I'm even unsure if the routing capabilities of the CGN3 are good. Along with the WiFi troubles, I was also having random network disconnects on hardwired machines. 

Re: New Rogers advanced Wi-Fi modem!

techguy001
I'm a Reliable Contributor

Sounds like you got a good deal then at $ 150.   You would have spent that much on a rental in just one year so anything over 1 year is gravy then.     At that price it's almost not worthwhile to consider just a dedicated modem.   I'm just surprised they would have done that at that price but Rogers has been known to surprise us now and then.

Re: New Rogers advanced Wi-Fi modem!

tdott
I've Been Here Awhile

So just to make sure I understand before getting the new gateway. 

 

USB ports are disabled? 

 

Is that corerct, I wasn't sure since there was hints that a fireware update may have turned them on. 

 

Thanks,

Re: New Rogers advanced Wi-Fi modem!

Gdkitty
Resident Expert
Resident Expert

The CGN3, the newest one.. as long as you are on the latest firmware (which you should be able to get them to push out), does supports the USB port.

(though people have had some issues with certain things detcting, etc on it)

Re: New Rogers advanced Wi-Fi modem!

tdott
I've Been Here Awhile

@Gdkitty wrote:

The CGN3, the newest one.. as long as you are on the latest firmware (which you should be able to get them to push out), does supports the USB port.

(though people have had some issues with certain things detcting, etc on it)


Awesome, thanks! 

 

That would give me a little incentive to get this since they'll probably force me to when I upgrade to ultimate. If they offer me it for $150 that would seal the deal. 

 

Was it an regular customer service rep that offered it to you for $150? of was it a retention rep?

 

Re: New Rogers advanced Wi-Fi modem!

I just walked into the store and that's the price they gave me.

 

Re: New Rogers advanced Wi-Fi modem!

andrex1212
I'm Here A Lot

I am however still having issues with this CGN3!! Even in bridged mode.

 

Every 2 or 3 days, I lose internet connection. Everything on the modem itself is indicating good but all computers and devices in house wireless OR wired, have no connection to the internet. I originallly thought that it was my Roku 3's causing a problem as they use wifi direct for the remote controls but I disconnected both of them and still have issues. I systematically, started isolating all my equipment and finally arrived at the CGN3 modem. So now, once or twice a week I have to reboot only the modem and everything comes back up with nothing else rebooted. I know it is the modem!

 

When I get some free time, I'll contact Rogers about it. Though likely they will want me to return it and swap it out which I don't relish or even worse have to deal with 2 or 3 slugs they send out to trouble shoot it before actually getting someone that knows anything. May just get a cheap timer and have it reboot every night at 4am or something.

 

Other than that, the speed is incredible!

Re: New Rogers advanced Wi-Fi modem!

LYuan
I Plan to Stick Around

I bought this awesome electric car. It lets me go wayyyy faster than the legal speed limit, but every few days, It stops working and I have to get it towed back to my garage to have it reset.

 

Other than that, the speed is incredible! 😄

Re: New Rogers advanced Wi-Fi modem!

wayner92
I'm a Reliable Contributor

@andrex1212 - Check out the long thread called "Keep needing to reboot CGN3", many of us are having the exact same problem.  You say that you are having the probelm "even in bridged mode".  It isn't 100% clear but some folks seem to have fewer problems in Gateway mode than in bridged mode.  I had been running in bridged mode and I never made it more than 48 hours without requiring a reboot.  I have just gone to Gateway mode to see if there is any difference.

Re: New Rogers advanced Wi-Fi modem!

wayner92
I'm a Reliable Contributor

@LYuan wrote:

I bought this awesome electric car. It lets me go wayyyy faster than the legal speed limit, but every few days, It stops working and I have to get it towed back to my garage to have it reset.

 

Other than that, the speed is incredible! 😄


I would go back to one of the older modems but then they will try to lower your data cap to 250GB since that is what goes with the 150/10 plan.  So that takes another long argument with Rogers.

Re: New Rogers advanced Wi-Fi modem!

presspey
I've Been Here Awhile

Sorry I'm not that tech savvy.  Can somebody please explain how I can switch to bridge mode?

 

Yesterday I upgraded to the new Hitron Advanced modem (from a 7 year old Motorola modem) and now I can't connect an iMac notebook and Nintendo Wii.

 

I was previously using the Motorola modem with a Linksys wireless router so I figured if I could bridge the Hitron Docsis 3 modem with the Linksys it would be able to communicate with all the previous devices.

 

I've searched everywhere but can't see to find the instructions.

 

It infuriates me that the wifi capabilties of this new modem are crap...or could it be my iMac notebook and Wii are confirgured wrong (or the modem is configured wrong)?  I used the Rogers-supplied USB to install the modem.

 

Thanks in advance.

Re: New Rogers advanced Wi-Fi modem!

you set up the new network, and connected to it, entering in the password, etc?

I have found, if you put it the same name as your old one, sometimes it can think its the same, but isnt 100% and can conflict.

Hopefully one of the hitron users here can enlighten on how best to bridge mode that unit.

Re: New Rogers advanced Wi-Fi modem!

LYuan
I Plan to Stick Around

Yep,

 

Go into your router's interface using your web browser:

 

IP: 192.168.0.1

Username: cusadmin

Password: password

 

Once in, navigate to your wireless settings, and disable both the 2.4GHz and the 5GHz (this will require you to disable 2.4, click apply, and then navigate to the 5Ghz screen, disable that and click apply again.

 

After your wifi is disabled, navigate to the gateway section. Disable the uPnP functionality as well as the gateway functionality. Your modem will reboot into bridge mode. Keep in mind that you will not be able to access your modem until you reset it to factory default (Physcially hold the rest button on the back of the unit for 15-20 secs).

 

You should also reboot your router so it can get an external IP address.

 

Keep in mind, with this new router, many people (including me) are having stability problems (check the "keep needing to reboot CGN3" thread)

Re: New Rogers advanced Wi-Fi modem!

wayner92
I'm a Reliable Contributor

FYI - here is a link to the User's Guide for the Gateway:

 

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=1&cad=rja&ved=0CCwQFjAA&url=http...

 

Hopefully the funky link above works.  If not then try googling for the file cgn3_ug_v1.1_2013-08-16.pdf

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