New Rogers advanced Wi-Fi modem!

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 
I'm Here A Lot
Posts: 7

Re: New Rogers advanced Wi-Fi modem!

I connect my computer via wired connection. I checked what you suggested but it was already set to as 1 week. Is there another solution or situation you may know of?

Resident Expert
Resident Expert
Posts: 6,144

Re: New Rogers advanced Wi-Fi modem!

Ok, an issue with a wired connection indicates some form of connection problem either with the CGN3 to PC or possibly with the cable feed from the neighborhood node or possibly with the path down to the game server, which I suspect is located in the southern US. 


1.  Can you indicate what plan you are on and what your typical speedtest results are with the rogers and tests?


2.  Can you have a look at the back of the CGN3 and see if the connected port LED is yellow / orange indicating a Gb/s interconnect rate with the pc, or if its green which indicates a 10/100 Mb/s connection.  If it is green you will end up with throttled down data rates due to a CGN3 firmware bug.  Read post 138 on the previous page for a little more explanation.  Let us know what you observe for the port colour.  If it is green, (10/100 Mb/s) I wonder if a side effect is momentary a loss of connectivity.


3.  Can you have a look at the following post which shows my power levels and signal to noise ratios from my CGN3.  Can you log into your CNG3, navigate to the DOCSIS WAN page and copy the downstream and upstream tables and paste them into this thread.  Copy the tables only, not the IP Data and other data above the downstream table.  Those tables will indicate whether or not you have a cable power level or signal to noise issue.


4.  Lastly, can you determine what the game server address is and run a trace down to the game server.  This will hopefully illustrate if there are any issues from you to the game server.  To run the trace, open a command prompt and type in for example:




Or, you could type in an IP address instead of  What you should use if you can determine it, is the gaming server address.  Here is a link to the WOW servers in case you are having an issue with WOW.


When the trace is complete you can copy the results by selecting the command prompt symbol at the upper left hand corner of the command prompt window and use the drop down menu to all  and then once again to select ....edit....copy.  At that point you can paste the results in the thread.  Here is an example of a trace to the WOW Cyclone Reckoning server:




Tracing route to INTEL_CE_LINUX []
over a maximum of 30 hops:

  1      1 ms      1 ms      1 ms  INTEL_CE_LINUX []
  2    21 ms    16 ms    19 ms  INTEL_CE_LINUX []
  3    13 ms    11 ms    15 ms  INTEL_CE_LINUX []
  4    28 ms    29 ms    29 ms []
  5    25 ms    21 ms    19 ms  INTEL_CE_LINUX []
  6    15 ms    19 ms    29 ms []
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    35 ms    49 ms    41 ms []

 11      43 ms    51 ms      47 ms []
 12   154 ms   109 ms   109 ms []
 13   103 ms   103 ms   105 ms []
 14   101 ms   103 ms   109 ms []
 15   108 ms     99 ms   109 ms []
 16   105 ms   103 ms   109 ms []
 17   101 ms   106 ms   104 ms []
 18   119 ms   110 ms   108 ms []
 19   105 ms   109 ms   109 ms []
 20   110 ms   109 ms   128 ms []
 21   105 ms   108 ms   117 ms []
 22   100 ms   119 ms    111 ms  INTEL_CE_LINUX []

Trace complete.


Note the timeouts between hops 6 and 10 for Level 3 and the big jump in time for the returns from Level3 and AT&T.  Its possible that your trace will indicate something similar, in which case it becomes a matter of knowing about it, and possibly contacting the gaming company to see if they can do anything about it.  There isn't anything you can do if there is a path problem, but, if the gaming company receives enough complaints, maybe something can be done from their end.


Give that a go and paste in your results.  Hopefully with a little more technical data, members here on the forum can help determine what the issue is.

I'm Here A Lot
Posts: 7

Re: New Rogers advanced Wi-Fi modem!

I'm on the Fiber 150 plan. Another thing i have noticed is that in the morning till late afternoon, I would not have any issue, but at night, the problem  will start happening.

Resident Expert
Resident Expert
Posts: 13,946

Re: New Rogers advanced Wi-Fi modem!

And just to confirm, you are on the cgn3?
(Any other router in the mix, bridged, etc?)

From the timing, sounds like a congestion issue, but shouldn't happen with the 24 channel.

I'm Here A Lot
Posts: 7

Re: New Rogers advanced Wi-Fi modem!

yes I  am using the CGN3. I had a router connected before and thougt that it may have been the problem, however even with out the router the problem still occurs. If you have any idea on how i may be able to fix this i would be very happy.

Resident Expert
Resident Expert
Posts: 13,946

Re: New Rogers advanced Wi-Fi modem!

are you able to go into the settings on the CGN3.. and post here what the POWER levels are?


Even if possible, at the GOOD time and the BAD time, if they are different

I Plan to Stick Around
Posts: 30

Re: New Rogers advanced Wi-Fi modem!

Just got this modem last week, was using the SMC modem before, be honest I liked the SMC better! The Advanced modem sucks for wifi coverage, I have to be within 20 feet or less to get a decent connection for my laptop....  my basement 25 feet away from modem and weak signal, .... never had a problem with the SMC modem, could even connect when in my backyard. But switching to Fibre 60 they said I had to exchange modems.... otherwould I wouldn't have bothered.

Resident Expert
Resident Expert
Posts: 13,946

Re: New Rogers advanced Wi-Fi modem!

Any of the new plans you would have had to move from the smc. It's only a 4 channel modem and quite possibly would start noticing congestion issues with it as time goes on.

For the 60 plan you can still now use the 8 channel ones. The cgn2 and the cisco.

One hing to check on your current. What wireless are you connecting to? The 2.4 or the 5? The 5 which often will have less interfearance, does have a shorter range. Interfearance as a whole might be an issue if you are on a different channel than before.