Its absolute garbage. The concept is great but the connection dropped more than it was connected, no exaggeration. This is a known issue with this device. Not sure why they are selling this product, boh home and over the phone techs report this. I tried two but had to go back to a regular cisco modem. back to 100% connectivity and no further issues.
I use this modem! Hypothetically speaking, if you pay for 50gigs a month at an aceptable download and upload rate that would allow streaming video, why is adobe flash required to view a 2 minute AVI file? The upgrade is also inconvieniently unaccessable from the web site. Does Rogers Cable franchise it's domain name servers? I ask this question because the service appears to be supervised by walrus with Rogers tusks using 8088 technology monitoring time share and managing email. Get f!*^?ng real, the technology is more than 30 years old, the third, and very likely, the fourth generation is learning it! Personally, I'm retired but I have been using the internet almost since it became public, where content started at bytes, then kilobytes, to megabytes, and now gigabytes and we (the lingering retired citizens) are anticipating the terrabyte 2 minute AVI file. It's possible. No-one really wants to climb to the top of Mt. Everest, does one? Regardless, it's that sudden stop from a fall from the top that ends far too soon, when the black barter is recognised and we are not getting what we bargained for. Is Rogers Cable advertising as a socialist access to the internet (THE 50 GIGS), be thankful you get a piece it, because where I live, the DNS functions beyond it's capacity, and is acepting new clients by stealing from Peter to pay Paul. Too many times there is no access or access is terminated during a session. This hurts me, I don't enjoy being hurt, what would you do to stop from being hurt, tech support recites the procedure to reboot the modem, that being done tech support remotely reboots the modem, mechanically good. The service tech checks the signal strength, manually reboots the modem, remotely reboots the modem and checks the signal strength, mechanically good. It doesn't feel like old school, Sir, even my PC's network diagnostics says the DNS is not responding. So, what I am not supposed to know can't hurt me?
your post was.. a little confusing... multiple issues all melded into onrunning centences.. would be better to break them up a bit, to make them a little clearer.
DNS: I will not argue, that the rogers DNS servers do not have the greatest track record.
That being said.. nothing is preventing you from using another DNS server. I have been using the google DNS for well over a year, and never have a DNS issue. You can usually set it on the END device 90% of the time.
(for the adobe thing.. that really is not a rogers issue.. thats the WEBSITE stating what is needed to play it there)
Hey guys, wondering if anyone could offer any advice to me. I've been disconnecting everyday (constantly) for around a month now. I've had 2 techs come to my home and switch the modem position in my home. So far it there has been no resolution and I really don't know what I can do.
Pretty much everytime I call into tech support they are telling me there was an outage and it will be resolved, but i'll disconnect every 5 minutes are so at night time.
I'm usually trying to play League of Legends when coming home from work, but just lag out constantly. Tried to use all the portforwarding options, dmz..
Here is some addition info and things I have tried
- Using a new Hitron modem, switched from the other Docsis one a few weeks ago, but encountered the same problem with both.
- Only using ethernet
- Replaced all coax cables
- moved location of the modem to get the best signal
- replacing all ethernet cables
- factory reset of modem
- Enabled myself to DMZ for a night to test
- Turned modem on bridge mode
- Removed all signal boosters from my home
- use google dns
Most of my Traceroutes look like this (not sure if it is normal)
Tracing route to rogers.ca [184.108.40.206]
over a maximum of 30 hops:
1 4 ms 9 ms 9 ms INTEL_CE_LINUX [192.168.0.1]
2 * 18 ms 13 ms INTEL_CE_LINUX [220.127.116.11]
3 48 ms 28 ms 28 ms van58-6-240-89.dynamic.rogerstelecom.net [209.14
4 15 ms 42 ms 37 ms so-5-0-3.gw02.mtnk.phub.net.cable.rogers.com [66
5 * * * Request timed out.
6 30 ms 28 ms 30 ms ge10-1.gwy2-tor.bb.allstream.net [18.104.22.168
7 23 ms 29 ms 28 ms 10ge4-11.hcap9-tor.bb.allstream.net [199.212.169
8 15 ms * 32 ms 66-46-129-178.dedicated.allstream.net [66.46.129
9 * * * Request timed out.
10 * 22 ms * INTEL_CE_LINUX [22.214.171.124]
11 71 ms 33 ms 16 ms INTEL_CE_LINUX [126.96.36.199]
Tried asking for the Customer Advocacy Team department I was referred to but the phone support said there was no such department.
I would love to switch to another ISP but i'm afraid teksavvy would be using the same lines etc..
I've also used a program called PingPlotter for this data, which shows much packet loss at the 5th and 6th node.
Target Name: www.google.com
Date/Time: 2014-06-24 10:32:06 PM to 2014-06-24 10:36:51 PM
Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 20 0 0.0 1 8 3 INTEL_CE_LINUX [192.168.0.1]
2 20 0 0.0 10 144 25 INTEL_CE_LINUX [188.8.131.52]
3 20 0 0.0 13 104 35 van58-6-240-89.dynamic.rogerstelecom.net [184.108.40.206]
4 20 0 0.0 13 82 29 so-5-0-3.gw02.mtnk.phub.net.cable.rogers.com [220.127.116.11]
5 18 8 44.4 28 47 34 INTEL_CE_LINUX [18.104.22.168]
6 19 10 52.6 27 57 40 INTEL_CE_LINUX [22.214.171.124]
7 20 0 0.0 27 57 37 INTEL_CE_LINUX [126.96.36.199]
8 20 1 5.0 26 41 33 INTEL_CE_LINUX [188.8.131.52]
9 20 1 5.0 28 86 38 INTEL_CE_LINUX [184.108.40.206]
10 20 0 0.0 28 75 37 INTEL_CE_LINUX [220.127.116.11]
11 20 0 0.0 27 65 38 yyz08s10-in-f19.1e100.net [18.104.22.168]
Hi, can you log into the CGN3, I'm assuming its the CGN3 and confirm the firmware version is currently 22.214.171.124 Also, can you go to the Docsis Wan page and copy the tables containing the Downstream and Upstream overview and paste them here. Do that for two occasions: 1. when your internet is up and running; and 2. when you have lost internet service. I'd like to see them for comparison purposes. Please paste in all of the Downstream table. The table will look something like this when its pasted in and rearranged to fit:
Port Frequency Modulation Signal strength Signal noise Channel ID
ID (MHz) (dBmV) ratio (dB) ID
1 645000000 256QAM 1.5 37.636 105
2 591000000 256QAM 2.1 38.605 97
3 597000000 256QAM 2.4 38.605 98
Port Frequency (MHz) BandWidth Modulation Type Signal Strength Channel ID
ID (MHz) Type (dBmV)
1 23700000 6400000 ATDMA 37 7
2 30596000 6400000 ATDMA 37 6
3 38596000 3200000 ATDMA 40 5
Can you confirm if the external cable from the external cable box to your house has been replaced?
Hi, yes i'm currently using that firmware version.
I have achieved a 3-5 Signal strength (dBmV) rating before if I move my modem to my basement. However, that still has not solved the disconnects, timeouts and lag.
This menu displays both upstream and downstream signal parameters
Network Access Permitted
IP Address 126.96.36.199
Subnet Mask 255.255.252.0
Gateway IP 188.8.131.52
DHCP Lease Time 😧 06 H: 23 M: 59 S: 59
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID
1 633000000 256QAM 0.000 38.605 31
2 591000000 256QAM 0.000 38.605 25
3 597000000 256QAM -0.200 38.605 26
4 603000000 256QAM -0.500 38.983 27
5 609000000 256QAM -0.200 38.605 28
6 615000000 256QAM -0.100 38.983 29
7 621000000 256QAM -0.100 38.983 30
8 639000000 256QAM 0.100 38.983 32
9 645000000 256QAM 0.400 38.983 33
10 651000000 256QAM 0.500 40.366 34
11 657000000 256QAM 0.700 38.605 35
12 663000000 256QAM 0.900 40.366 36
13 669000000 256QAM 0.900 38.605 37
14 675000000 256QAM 1.200 40.366 38
15 681000000 256QAM 1.200 35.780 39
16 687000000 256QAM 1.200 35.595 40
17 693000000 256QAM 1.000 35.084 41
18 699000000 256QAM 0.600 34.926 42
19 705000000 256QAM 0.900 35.084 43
20 711000000 256QAM 0.500 34.484 44
Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID
1 30596000 6400000 ATDMA 50.250 6
2 23700000 6400000 ATDMA 50.250 7
3 38596000 3200000 ATDMA 50.250 5
Your downstream signal strength and signal to noise ratios don't look terribly bad. The upstream signal strength seems a little high to me, but possibly its within tolerances. I'm running 37 to 40 dBmV for upstream Signal Strength. Was the external cable to the house replaced as well? Its interesting that you indicated by moving the modem downstairs you went up to 3 to 5 dBmV. 3Db of anythng is half power, so that seems like a big gain for about 30 to 50 feet of coax cable. If you look at the cable end downstairs, which connects to your modem upstairs, does that cable read "RG6" for a cable type, and is the cable that leads from the wall outlet to the modem also RG6. I'm assuming that would have been caught by the Rogers techs on one of the visits.
Also please post in the same tables when your internet service goes down. Understandably that might take a while for that to happen.
I was disconnected for around 10 minutes between the last post and the signal strength remained the same, and all lights on the modem were online as well.
Hmmm. Thats interesting. The next time that happens can you refresh the page and see if the numbers changes, especially the signal strength. I'm not sure at this point how dynamic those numbers are. So possilby refreshing the page will allow you to see if there is a signal power drop. Are you running wired or wireless? And. how can you tell the service is out....web pages refuse to load?