New Rogers Gateway: Hitron CDE-30364

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I'm a Senior Advisor
Posts: 847

Re: New Rogers Gateway: Hitron CDE-30364

It has been explained to me that the reason Rogers is using only gateway modems is to make things "easier" for their customers. The theory seems to be that you simply hook up your gateway modem and you are done - kind of a no mess, no fuss type of logic. The customer who is not terribly literate when it comes to technology does not have to go through the so-called hassle of setting up their own router, since with the Rogers gateway, it is all done for you - one nice, neat package.

 

Now, if the gateways worked as advertised, all would be well. This is what it states on the Rogers Website regarding the Hitron.

Our furthest reaching Wi-Fi modem, delivers maximum signal strength anywhere in the home with virtually NO dead zones! This is our best performing and most consistent Wi-Fi modem yet. 

The problem though is that not only does the Hitron not work as advertised, none of the D3 modems are providing adequate wireless coverage within the home. So the irony, in the end, is that the customer who is using one of these gateways and is experiencing dropped connections and poor range, may have no clue what to do. 

 

So, when they cannot get decent WIFI, they call Rogers. First, they are told to reboot the modem. Then they are told to try a direct connection if using wireless. (But Mr. Rogers, it is the wireless connection that I am concerned about.) Then they might be told to take the modem in and exchange it. At no time does a Rogers agent actually explain to the customer that the wireless component of the gateway is not very good and that the customer might need to have the modem placed in bridge mode and then have their own router hooked up. This would be admitting that their equipment is inferior and no way does Rogers want to do that. So in the end, what was supposed to make things easier for the customer has actually made things more difficult. By going on-line or talking to others, they may discover how to bridge the modem and use their own router. And of course they realize that they are now paying an extra $3 or $4 more per month for a modem that does not work properly. 

 

Rogers continues to offer higher speeds and usage allowances for customers who switch to a D3 modem, but so far have not addressed the issue of the D3 modems which are far less than desirable when it comes to their performance as an "Enhanced Wi-Fi Modem".

 

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I've Been Here Awhile
Posts: 2

Re: New Rogers Gateway: Hitron CDE-30364

This is worse than the SMC I had before.  Less then 24 hours and I was kicked off, and the wireless sigal is TERRIBLE.

 

My laptop used to get around 15 down on the top floor with the SMC being on the main floor and now I'm getting 4-5.  My playstation used to get around 13-14 and now it's 2-3.  Brutail!

 

http://www.speedtest.net/result/2320110469.png

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I've Been Here Awhile
Posts: 2

Re: New Rogers Gateway: Hitron CDE-30364


@EddieDZ wrote:
Moncton, NB
my PS3 has slowly gotten back to normal, im averaging 95%-100% on wifi signal strenght now more consistantly.

 

Signal may be good but check your up and down speeds.  Mine bottomed out.

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I Plan to Stick Around
Posts: 18

Re: New Rogers Gateway: Hitron CDE-30364

Sorry for perhaps a silly question... but if your D3 modem which is already in Bridge mode, is hard-rebootted (e.g. plugged out and then in again), would it still stay in Bridge mode after that, or would you need to call Rogers to put it in the bridge mode again?  Is this "bridge mode" change a permannet one after Rogers does it upon your request initially?

I am just considering a switch to D3, but all this hassle with these makes me think twice before doing so.

 

Thank you very much.

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Resident Expert
Resident Expert
Posts: 14,169

Re: New Rogers Gateway: Hitron CDE-30364

Like a regular wireless router, it should maintain this config, through a basic power outage, reboot, etc of it.

 

Only time it should/could loose it, is if you do a hard reset on the device back to factory defaults, or POSSIBLY if there is a firmware update.



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I Plan to Stick Around
Posts: 18

Re: New Rogers Gateway: Hitron CDE-30364

Thank you very much, Gdkitty.

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I've Been Here Awhile
Posts: 4

Re: New Rogers Gateway: Hitron CDE-30364

I have no idea what Rogers is thinking when they started selling these things.

The red 'easy setup' dongle Rogers packs in the box is for the Cisco router only. Likewise the user documentation contained on the is for the DPC3825. In short the gateway is not documented AT ALL.

The model number on the bottom of the modem is not listed at all in Hitron's website so no love there in finding docs. If you do a visual cross reference with Hitron's products you will find the REAL model number of this product is CDE-30364. Again that does not help because Hitron does not post a user manual on their site.

Why would Rogers in their infinite wisdom SELL a gateway that:

1. Does not have a 'simple setup'
2. Does not provide documentation for the advanced setup (yes there is one).

To modify the settings (assumes gateway is out of the box or not changed to gateway mode):

A. Connect to cable, power and a dedicated LAN port on your computer (not a router).
B. Power on, wait a minute of so, then open a browser.
C. Type in
http://192.168.0.1 to launch the browser admin page. Use cusadmin/password to log in
D. You are now in the advanced setup mode.

At this point I would strongly recommend changing the password. If you are going to use the router as a gateway, turn off wireless support.

Note: Once you have turned on gateway mode and saved, the gateway will become invisible on your network.

I have yet to find out how to access the admin pages after without doing a factory reset (small pinhole button the side of the gateway).

All of this information was done by simply trying you things. I had no documentation to go by here.
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I'm a Senior Advisor
Posts: 847

Re: New Rogers Gateway: Hitron CDE-30364

First of all, can we agree that Rogers has no "infinite wisdom"? They keep inflicting these kinds of modems on their customers under the guise that a gateway modem will actually make things easier. Your post indicates that nothing could be further from the truth. 

 

This might help though for documentation.

 

http://www.westmancom.com/fileadmin/content/docs/user_guides/internet/CGN2_UG_v2-0_2012-02-29_Hitron...

 

This also makes for interesting reading:

 

http://www.dslreports.com/forum/r27462919-Hitron-Modem-Rogcesadmin-password

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I'm an Advisor
Posts: 842

Re: New Rogers Gateway: Hitron CDE-30364

@IHR:

 

nice find, and thanks for posting.  I continue to wonder why this kind of information is not standardly available with devices like this, from Rogers.

 

skinorth

I've Been Around
Posts: 1

Re: New Rogers Gateway: Hitron CDE-30364

I wish I had read this thread before I "upgraded" yesterday to the Hitron.  The speed is fantastic  - 20-25 mbps - but out of the room where the modem is, it drops to 1 mbps if  I'm lucky.   My daughter in a room 25 feet from the modem can't even load a webpage on her laptop.  I contact online support and did as he suggested - tried all the channels.  No improvement.  Then he suggested a hard re-set but I just laughed and gave him the link for this thread.

 

I'm going to relocate the modem to a more central part of our 1100 square foot condo this afternoon and see if that helps.  Next step I guess is to disable the wireless and reconnect my old Netgear router, which always worked perfectly fine, as far as signal strength goes.