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New Rogers Gateway: Hitron CDE-30364

FormerMember
I'm a Senior Advisor

Though only available in selected markets right now, it appears that Rogers is introducing a new modem - the Hitron CDE-30364.

 

Hitron Modem

 

This is yet another gateway modem. Will be interesting to hear reactions from those who get it. Will it be another gateway with poor wireless range and dropped connections or will it be an improvement over the SMC and CISCO gateways? And why will Rogers not give customers what they want - a decent stand alone D3 modem?

 

 

***edited labels***

291 REPLIES 291

Re: New Rogers Gateway: Hitron CDE-30364

If you are using DHCP on those devices, they will grab normaly new addresses, when the device restarts, etc... they will grab IP addresses based on the order that they connect to the device.

 

Really all in all, if you dont want to have to change the addresses all the time, you would be better to set a static address for the device, then you know it will never change.

I have 10+ devices that connect to the internet in my household.. the only things that i do have set to connect with dhcp is the cell phones and tablet.  All the PCs are set static.

Re: New Rogers Gateway: Hitron CDE-30364

@All:

 

the key point to keep in mind with dhcp is that you cannot rely on the IP address being assigned to a given device to be the same over time.  My experience has varied in this regard.  Some of the router equipment that I use seem to assign pretty much the same IP address to the same device each time.

 

This may be the result of having a fairly static population of desktop PC's, etc.  So, at one time I did create an IP addressing plan and assigned the desktops here fixed/static IP addresses, outside of the dhcp range being used by the dhcp server function on the router.

 

You can find out the dhcp IP address range being used by looking at the "Setup" pages for your router.  It is usually located on the same page where you enable or disable dhcp on the router.  In many cases you will be able to change the dhcp IP address range on your router if you need to do so.

 

Devices like laptops, tablets and smart phones being portable, will potentially need to be used in other locations, on other networks/LAN's.  In that case it is mandatory that the device use dhcp to obtain its IP address.  It is simply impractical to require the users of such portable devices to perform some kind of reconfiguration when they need to connect (typically by WiFi) at another location than the "normal" home/office network.  The same holds if you have, for example, laptops (or even desktops that get taken elsewhere) that use wired ethernet access.

 

If you absolutely must have a fixed IP address on a device, then it is mandatory that you develop some kind of more or less formal IP addressing plan/strategy and assign a fixed/static IP address to each of those devices.  Make sure that those fixed/static IP addresses fall outside of the dhcp range being used by the dhcp server/router you are using on your network.  If you do not, you risk getting IP addressing conflicts, which will cause trouble for  you.  You will experience mysterious communications failures and "duplicate IP address" messages on your computers.

 

skinorth

 

Re: New Rogers Gateway: Hitron CDE-30364

User216
I've Been Around

Just got this modem to replace my old Cisco one.

Wireless range is clearly less than my Cisco.  Plugged in speeds are good.

Both units were in the exact same place with exact same connections.  Now a number of rooms in my house no longer have access.  Tried customer service.

I have tried changing channels.   channel 1 is bad, channel 11 decent.   

 

The unit does not have the range of my old cisco router:<  

looking at other options now:<

 

 

 

Re: New Rogers Gateway: Hitron CDE-30364


@rogers168 wrote:

Just got this modem to replace my old Cisco one.

Wireless range is clearly less than my Cisco.  Plugged in speeds are good.

Both units were in the exact same place with exact same connections.  Now a number of rooms in my house no longer have access.  Tried customer service.

I have tried changing channels.   channel 1 is bad, channel 11 decent.   

 

The unit does not have the range of my old cisco router:<  

looking at other options now:<

 

 

 


Channel wise, 11 technicaly has the highest frequency of them all, so it would usualy go farther.

Really in the end, if with any of the gateways, if they do not have the range you need, your best option at that point, is to add a 3rd party router.
You can either just add it as an access point (the gateway still handling DHCP, etc), or change it to bridged mode, where the gateway will now act like a modem.

Re: New Rogers Gateway: Hitron CDE-30364

anh2
I've Been Here Awhile

I have one client today that has the opposite issue with his wireless connections from various laptop(window 7 and mac) connecting fine. But connecting via rj45 we have issue, both chrome and ie9 (window 7 sp3 prof) have extreme slowness, ping router no problem, ttl91 ping rogers.com ttl120. Connecting to router admin pages to make changes face issue of being timed out. Called tech support, they replied could be cable rj45 is damaged. Found another brand new in plastic bag, still same issue. Tested cable with laptop window 7 dnload speed from speedtest.net is half( via wireless 70Mbps+ via cable rj45 with both wired cables 30Mbps). I thought it was QOS setting or something in router, but when I logged into it finally with tech support help cusadmin profiles I saw a very basic setup, nothing with QOS. What could be causing the desktop to crawl at that speed? Had it at my house with cable internet at 20Mbps no issue for 3 days testing for malwares and virus found nothing.

Normally my speed tests are faster with wired settings but this is a first for me with wired setting being slow to nonexistent and wireless being extremely fast.

Thanks in advance.

Re: New Rogers Gateway: Hitron CDE-30364

anh2
I've Been Here Awhile
we have same issue with it but our desktop is window 7 prof.

Re: New Rogers Gateway: Hitron CDE-30364

JetCanada
I Plan to Stick Around

Picked up the HITRON on Friday to replace my old cable modem (which was working fine, but I wanted the extra 20GB on Express).

 

The so called "enhanced wi-fi modem" is supposed to have the strongest signal and no dead zones.   Guess what?  My entire house, except the room where the modem is installed, is now a dead zone.  I have five PC's and 2 wireless printers... and none of them work reliably any more.   The signal is weak and all of my connections continuously go up and down with my network apps crashing and Web page performance is spotty at best.    I was using the Netgear R6300 and that truly reached every device in my house with a strong reliable wireless signal.   The HITRON is useless to me... other than the modem part.

 

I'm trying to figure out how to make the HITRON just be a cable modem and still use my Netgear R6300.   So far no, no luck.

 

 

Re: New Rogers Gateway: Hitron CDE-30364

EddieDZ
I Plan to Stick Around

well today i started to get packet loss, no problems in the area after calling in, pinging to 192.168 was fine and pinging to the WAN ip was also fine, rogers tech support also confirm the packet loss on the modem side.. got a tech coming tuesday afternoon, im gonna try swapping the modem today and see if it resolves it, if it does then this will be my 3rd hitron since August LoL. so far not too impressed, i had my old SMC D3GN for almost 2 yrs with flawless performance.

Re: New Rogers Gateway: Hitron CDE-30364

FormerMember
I'm a Senior Advisor

@JetCanada wrote:

I'm trying to figure out how to make the HITRON just be a cable modem and still use my Netgear R6300.   So far no, no luck.

 


It has become a common occurrence ever since the D3 gateways were introduced. First the SMC; then the Cisco; and now the Hitron. Trying to get Rogers to admit that there is anything wrong is like trying to take candy from a kid. They will tell you just about anything: reboot your modem; change the channel; don't place the modem too near walls or locate the modem in a centralized location (which may not always be possible). This week on Facebook, I finally saw a post from a Rogers Rep who finally admitted that a more powerful router might be needed. Come on Rogers - customers are not supposed to have to use their own router with a gateway. It defeats the purpose and besides, you are charging customers an extra $3.00 per month to use an inferior piece of equipment.

 

Anyway JetCanada, at the very least, you should be able to call Rogers and they can remotely change your modem to bridge mode, thereby allowing you to hook up your Netgear R6300.

Re: New Rogers Gateway: Hitron CDE-30364

anh2
I've Been Here Awhile

Hi Everyone,

Something dawn on my last night. Did everyone pc have NIC with capacity at 10/100 not 10/100/1000 port and using category 6 but using old cat5e? I am thinking this could be part of the cause for wired user having some trouble. I checked with manufacturer, there should be an administrative page whereby you can set the LAN port to 10 or 100 full or half duplex as well. Will try to implement these setting and if the modem and its lan port fail again with another desktop then i will buy gigabit nic card wtih cat6 before sending back this modem since the client is very happy with wireless speed. They have not reported any packet loss yet.

Good luck all.

Re: New Rogers Gateway: Hitron CDE-30364

FormerMember
I'm a Senior Advisor

Another interesting read for those, like myself, who had high hopes that the Hitron would be an improvement over the SMC or the Cisco!

 

http://www.dslreports.com/forum/r27598072-Extreme-Plus-Hitron-Technologies-CGN2-ROG

Re: New Rogers Gateway: Hitron CDE-30364

JetCanada
I Plan to Stick Around

This is the new cable modem and wi-fi router all-in-one gateway from Rogers.    I replaced my old D2 modem with this gateway because it was the only device that Rogers offered to get the higher GB download limit.    Upon connecting the device, the following problems immediately happened:

 

 - It isn't dual band.   The 5GHz band immediately disappeared, leaving only the 2.4GHz band.   Not a problem, unless you have a dual band router (Netgear R6300) and were connecting devices at the higher speeds.

 - The wireless signal was extremely poor, even in the same room.  I have 2 x Windows PC's, 2 x Macbooks, 2 x iPhones, 1 x iPAD, 1 x Wii, 1 x PS3, and 2 x wireless printers.    With the Netgear R6300, every device connected anywhere in my house with a strong reliable wireless  signal.   With the Hitron CGN2, every device constantly kept disconnecting and my entire home network came to a grinding halt for three days.

 

If you are having this issue, here's how I fixed it:

 

1. Get a decent wireless wi-fi router.   I recommend the Netgear R6300, but feel free to substitute your favourite here.

2. Make sure your Hitron CGN2 is turned on and connected to the Internet

3. Call Rogers, navigate to the live tech support for Internet, and ask the tech to switch your gateway to bridge mode only (apparently this option is not available to you via the admin GUI).   This will disable the wi-fi and routing features of the gateway.   Your gateway will reboot and reconnect to the Internet.

4. Plug the Internet port on  your router from step #1 into port 1 of the CGN2.  Make sure that your router is on.

5. Power cycle the CGN2 by pulling out the adapter, wait a few seconds, and plug it back in.

6. Run the setup on your router.   It will reconfigure the WAN portion and should keep all of your current wireless settings.

 

Every device came back on-line immediately after doing those steps with a much stronger signal and seemingly reliable connection.     I will monitor for a few days and if there are issues, I'll add another post.

Re: New Rogers Gateway: Hitron CDE-30364

FormerMember
I'm a Senior Advisor

Yes, that is the solution to every one of the gateway modems provided by Rogers - bridge mode and use your own router. Thanks for informing people that the only way to put the Hitron into bridge is for Rogers to do it for you. It really is sad that this company, who once provided decent equipment, can no longer provide anything that is not a POS! Have a read here as well.

 

 

http://www.dslreports.com/forum/r27598072-Extreme-Plus-Hitron-Technologies-CGN2-ROG

Re: New Rogers Gateway: Hitron CDE-30364

JetCanada
I Plan to Stick Around

Thank you IHR.  That is exactly what I ended up doing.

 

1. Make sure the HITRON CGN2 is connected to the internet

2. Call Rogers and get to a tech that will turn it to bridge mode

3. Wait until it reboots

4. Connect Internet port of router to port #1 of CGN2

5. Power cycle CGN2

6. Run setup on router

 

Bingo... everything worked like a charm.

Re: New Rogers Gateway: Hitron CDE-30364

While i agree, we shouldnt have to do this..

 

But thank you, for the step by step instructions on how to do it.

Re: New Rogers Gateway: Hitron CDE-30364

EddieDZ
I Plan to Stick Around
Well it turned out it was not my hitron modem causing the packet loss, after swapping the modem it was still happening, tech came out today and had to replace a damage cable line outside the house. All is good now, shouldnt have blame the modem right away but then again thats all we do anyway hahahah

Re: New Rogers Gateway: Hitron CDE-30364

Lawful
I've Been Around

I have been getting disconnected way too often lately so I assumed that it was my smc that needed an upgrade since it's been with us for quite a while now. After I exchanged the smc for the hitron modem I set it up via the usb key that it came with and well, I still get disconnected. This wouldn't be so bad if I was able to log in to the modem which I can't because I always get "The Login Attempt Failed"

 

I've tried cusadmin/password cusadmin/(password on the usb setup) etc

It doesn't work. I was on live chat with someone and as soon as I told them the setup password didn't work either, I got disconnected. Hopefully someone will see this and know what the username and password is.

Re: New Rogers Gateway: Hitron CDE-30364

FormerMember
I'm a Senior Advisor

It seems like a lot of people would like this information. It also seems like they are out of luck.

 

http://www.dslreports.com/forum/r27462919-Hitron-Modem-Rogcesadmin-password

 

If you are looking to have it put into bridge mode so that you can use your own router, I also read on another forum that the only way to do this for the Hitron is to call Rogers and have them do it remotely.  

 

Perhaps someone from Rogers would care to share, especially in view of the fact that every D3 gateway provided by Rogers seems to suffer from disconnects.

Re: New Rogers Gateway: Hitron CDE-30364

Gdkitty
Resident Expert
Resident Expert

Every modem, in select areas, suffer from disconnects :). Not every of that model.

Re: New Rogers Gateway: Hitron CDE-30364

FormerMember
I'm a Senior Advisor

My stand alone D2 modem does not suffer from disconnects at all and is the main reason I do not switch to one of their garbage D3 gateway modems with godawful wireless, Cat Tongue

Re: New Rogers Gateway: Hitron CDE-30364

really wish I knew that before accepting my D3......and I might have to go the get rid of the bridge mode on this (there is the option when I login to the Rogers router, but I still have to contact Rogers to do this?)