I just upgraded to a new NEXTBOX well refurbished, and was excited to get it home and check out the new enhanced guide... but low and behold I am still dealing with the old guide system that I have been staring at for the last 8yrs or so... ... Then I receive an email from ROGERS explaining how to update to the new Guide, but of course I head to my settings and the options I was to look for are not there.
Anyone have any clue how I need to go about updating from the old guide system to the new, so I dont have to spend an hour on the phone with them.
**edited for content**
Solved! Solved! Go to Solution.
And like a lot of technological major upgrades of modules and firmware/software, it can take a few days to completely "settle in" as you use it, so expect some bugs along the way. A reboot usually resolves it. The sensible thing would be for them to be sending out boxes with the latest builds, but that is not the way they have chosen to do it.
If a tech installed it, they usally push the updates down before they leave.
Try and be patient, it will settle in with time, and no they often don't tell you this up front. We all count on the forum members to help us understand what is going on. It is a good group, with lots of experience, but always remember, none of us represent Rogers, we are just a user group - good luck with your new box. If it has problems along the way, which some do (they are refurbished afterall), then call in the issues.