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New Nextbox Navigator

BS
I'm a Senior Advisor

My wife was just moving through the new navigator and has the following questions, concerns.

 

The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.

 

In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.

 

When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.

 

Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.

 

Otherwise, I am kind of indifferent to the new layout, but do like some features.  I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.

 

Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.

 

BS

 

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1,698 REPLIES 1,698

Re: New Nextbox Navigator

BS
I'm a Senior Advisor

Thanks for providing the step by step process of dealing with the CC setting issues.  Now that was certainly confusing, and definititely not intuitive - how about a more or error at the bottom to let us know there is more there to deal with.

 

And as for the early statement that Rogers is stubbornly going forward with this change - still no explanation or clarification of why and how this makes it better, easier etc.  How about a clear explanation of where it makes things easier and just where are they taking this, as I get the gut feeling this is the foundation of some future changes.  I could be wrong, but in absence of information and clarity being given to us as we ask, we will draw our own conclusions, right or wrong, that is all we can do. Not good communication or a way to get "buy in" to changes.  Marketing 101.

 

I think we should keep this thread running as a place for new people to join in and gripe (as that is all that is left for us to do), we have suggested, asked for clarification, and all we can do now is say all the things we don't like and to reiterate problems, or bring new ones they have found.

 

Once the next upgrade begins to come out -- we still don't know when that will be - I think a new thread should begin - Navigatr Season II maybe where we can hopefully compliment them on all the wonderful fixes and making it truly easier and better and a great experience, and we can also communicate and clarify what is still to be dealt with or new ones that are found.

 

And Season I episode ... continues.  It has been a long one. We could cal this episode 2 as they have dealt with the poor souls who the update wiped their shows.  Now they sit with us and wait.

 

Bruce

Re: New Nextbox Navigator

BS
I'm a Senior Advisor

Just a heads up for the forum moderators too be aware of and hopefully it can be pushed to marketing, advertising, and to senior staff.

 

The message is spreading:

 

https://gripevine.com/new-navigatr-various-issues-rogers-communications-inc-headquarters-gripe-21055...

 

Includes a pdf summary and a position that they are leaving at the end.  This person did a very detailed description of some of the major issues.

 

http://www.monster.ca/news/business/rogers-stumbles-with-flawed-nextbox-update-rogers-may-lose-custo...

 

A reprint of the Roseman article.

 

Much on Facebook and Twitter pages, along with I am sure many statements by customers to their friends, neighbours, relatives, CSR's and upwards through the system, and in general conversation over dinner, in restaurants, in Bell and other options while looking for options.

 

And it doesn't help that if you search Rogers Nextbox, you will see issues from back to the original rollout of 2, then 2-3.  The Internet never forgets, so a strong current message has to get out to override all the negative stuff.

 

There is a serious need for the company to view this challenge as an opportunity and as has been said before, they have a chance to take their time, get this right and to demonstrate that they can acknowledge their mistakes honestly, be humble and listen and respond.  But in the meantime, the message around this whole incident and other big ones over the last couple of months continue to keep spreading.  Yes, as was stated, it was great to get a clarification on this forum, but what about the 99% of other users who didn't see it and are beginning to wonder just what is coming their way.

 

Bruce

Re: New Nextbox Navigator

WhyDidYouDoThis
I Plan to Stick Around

Saying that it is 'user unfriendly' is a gross understatement.

 

Like you say, there used to be a simple list where one could see all the recorded programs - GONE. There also used to be a similar list where one could see a simple list of all the scheduled programs, in the order that they were to be recorded - GONE. Now if I want to see what has been recorded or scheduled to record, I have to open each box individually to see this info. No single place to see it all. Also, when a program is being recorded, there is no simple way to see what the program is that is being recorded. Another GONE.

 

And then, when I want to stop/delete a recording that I'm watching, instead of 2 or 3 steps, it is now 6 - 8 steps because if the program isn't at the top of the recorded list in that series as soon as I hit STOP it automatically goes back to the top of the list, forcing me to scroll back down to the episode that I want to delete, re-open it & then procede with my DELETE process.

 

I have yet to see anything that was an improvement.

Re: New Nextbox Navigator

Update:  Rogers is now sending a technician to the house next Monday to do something to our 8642 which is "the only thing left and will defintely fix the problem" (blank settings screen, etc). The only thing that I can imagine they could do is to reflash the box firmware - if so  I'm optimistic that will work.

Re: New Nextbox Navigator

Attila_
I Plan to Stick Around

So, tonight I was going to record Extant from Global at 10pm. I had it set as a series recording, but tonight it is nowhere to be found. So, I checked the guide and the program is on at 9pm tonight. Ok, Set it to record with the red button.

 

No can do. Message says the program is already set to be recorded. Hmm. Not that I can see it anywhere. So I set it to record from ABC at 9pm. We'll see what actually gets recorded.

 

The design flaws in this UI are just endless.