My wife was just moving through the new navigator and has the following questions, concerns.
The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.
In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.
When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.
Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.
Otherwise, I am kind of indifferent to the new layout, but do like some features. I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.
Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.
DeLorean? I want to go back to the past! I miss my old Nextbox software ....... we were soooo in tune with each other! Now that she is gone, I miss her more. I just should have proposed a lifelong partnership before Mr. Navigatr came along and runied what could have been a wonderful relationship. Albeit slow, not ideal and needing a lot of maintenance, my software was soo soft and gentle and needed very little care! 😉
Just found this forum. I see it's not just me having this problem. Since the software update 4 days ago, still can't watch anything saved on the PVR. It appears to be there as it shows the hard drive is 75% full. When selected it only shows a black screen. Phoned/Live chatted numerous times over the past few days. Only information received was, not our fault, nothing we can do, just wait, may lose all saved programs, should be fixed in 24-48 hours etc, don't know why it happened, can't switch back to old software etc. Not too impressed, and am still waiting! After latest call with tech support told no time frame in sight. This is unacceptable. What other business could do this and still keep customers. Time to start looking at alternatives!
I will never understand why Rogers did this. It is incomprehensible to me that they performed such a lobotomy on their guide and the ability to program your PVR and to watch said programming and to view your recorded shows or scheduled shows in any kind of of logical manner. The whole thing is a an utter horror show. I am so happy to see kudoes being given to all of those who have posted here. You all deserve it. If Rogers does not cancel this whole sham, I will be extremely disappointed. For those of you who have posted summaries of everything that is wrong with this update - thank you!
Just visited my neighbour who also has a NB3 and spoke with another with a NB2.
Both are frustrated by the new Navigatr, part of the silent 99% who have yet to contact Rogers.
Neither are sure what programs are going to record, and wonder their favs have recorded and how to find them .
Rogers pls call a rep sample of affected customers if you do not believe those of us on this board !
Thank you all so much for providing us with your feedback in regards to the Nextbox Navigatr.
We genuinely do appreciate that you took the time to share your comments with us.
They have been brought to the attention of the appropriate department. We are grateful that you let us know how you feel about the changes we are bringing, as it helps us improve the overall experience for all our customers.
We will update the Community with articles to help you get used to your new interactive guide.
Why not just do away with Navigatr altogether. Does anything about this disaster deserved to be kept?
Actually, the guides to use the new Navigatr have been posted.
The guides are only as good as the new Navigatr is and that is not very good!
So far, that is all that Rogers has on offer -- more 'guides' and videos. I'm sure you are following instructions on how to respond, but additional assurances that we'll just *love* the new guide/software once we are able to wrap our tiny brains around it is just not going to fly. Please don't tell us that again. It's insulting.
And unless some meaningful changes are made based on those comments, you won't be 'helping to improve the
overall experience for all [y]our customers'.
Also, I would venture to guess that there are quite a few people who will *not* be 'staying tuned', since there are other options available.
If you (Rogers, that is) don't do something drastic to try and retrieve the situation, i.e. putting back the previous interface, while doing a complete redesign and revamp of the current, interesting choice of software, I would expect serious TV subscriber loss in the not-too-distant future.
I suggest you tell the responsible executive(s), who need to get the message, that we are interested in:
1) an immediate solution -- put back the old software (if you still want to update the guide, get some professionals this time, and test the bejeezuz out of it on all your hardware)
2) a comprehensive explanation as to how such an inept software design could be implemented, obviously with zero actual, real-world testing, or any kind of user feedback
(I mean, seriously -- how much time was spent on the software, compared to the 2-3 days it took users to identify the *many* *serious* flaws?)
3) how the rollout could possibly be re-started once the initial feedback started coming in
4) what Rogers plans to do to prevent a recurrence
5) what Rogers plans to do to compensate its customers for the annoyance and loss of functionality
You mention 'the appropriate department'. It would be interesting to us to know which department that is, since I am sure there are many fine, competent individuals who work at Rogers who are not in that department. It would also be very interesting to know the fate of the individuals involved in such a fiasco, if for no other reason than to have some assurance that management is sensible enough to hold the responsible people accountable.
If I had any guts, I'd short Rogers stock on Monday.
You obviously need some people to help you with the re-design, and luckily for you, there appear to be a number of forum responders who could probably do an excellent job. I expect there will be some job openings shortly -- looks like a win-win.