While there are some neat enhancements to the new Guide, there are a couple of very obvious, and I suspect easy to fix shortcomings, including:
Roger's promise of continuously improving their TV service is encouraging and hopefully they will take constructive criticism into mind when making improvements.
Just curious, since I don't have a Nextbox or Navigatr, doesn't the "*" button on the bemote no longer work fpr search, reminders and setting recordings?
Rogers are an entertainment company, maybe they're trying to keep us entertained by introducing a new version of Where's Waldo. Where's my recordings !
It's time for Rogers to eat crow on this and admit it was a mistake, that they released code that wasn't ready for prime time (heck, this code isn't even ready for a 4am time slot on a Sunday morning), and revert to Navigatr 5.1 (even if they have to repackage it as Navigatr 5.3 in order to get it to replace the RTN 5.2 disaster).
Then Ron Perrotta (Senior Vice President Marketing, Residential Services - the one whose name was on the bottom of the propaganda sheet they mailed out a week or two ago promoting this wonderful new Navigatr and therefore presumably the executive ultimately responsible for Navigatr) should do the honorable thing and resign. He probably has too much invested in this to admit he was wrong and abandon it, so the only solution may be for Rogers to appoint new blood to that position. Someone so far uncontaminated with the Navigatr virus.
So I'm watching a movie last night. I'm halfway through. My husband comes in and says what is this about? I hit info. When I hit exit the movie starts from the beginning.
Another consequence of this debacle. The website is so overwhelmed I can't view my bills. Perfect since the email that I get and the bill on the website have different due dates and I have been burned twice on interest charges for not paying on time. Every week I get mailings from Bell begging me to switch cable to them. Looking good about now.
Everyone at Rogers,
Let's look at this from another perspective. Imagine that about a year ago you purchased a new vehicle with a navigation system. Last week you took the vehicle in for service and an inspection. You pick up the vehicle, and they tell you that they have updated the navigation system. Now when you go to the map, instead of showing you where you are it shows you one of the addresses you were before. It now mixes up your address history with your saved favorites. You can no longer search for an address to go to. All the text is smaller and harder to read. The time to destination is now time to get to somewhere else. You go back to the dealer, and they tell you to get used to it. Would you think this is acceptable?
I constantly have the same problem about hitting the Info button and being taken back to the start of the show.
However, after reading all these horror stories, I feel fortunate that the 'UPGRADE' (really?) has not deleted my recordings, not failed to record my scheduled programs and not left me without any TV. I should be thankful that my eyesight is ok and that my blood pressure has some room for an increase! I also have some soft toys that have taken several beatings recently that has lowered said pressure. It is extremely easy for Rogers to contact its TV subscribers and apologise, then tell us what is being done to fix things and when. If nothing else, move us back to the previous software!