cancel
Showing results for 
Search instead for 
Did you mean: 

New Nextbox Navigator

BS
I'm a Senior Advisor

My wife was just moving through the new navigator and has the following questions, concerns.

 

The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.

 

In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.

 

When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.

 

Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.

 

Otherwise, I am kind of indifferent to the new layout, but do like some features.  I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.

 

Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.

 

BS

 

***Edited Labels***

1,698 REPLIES 1,698

Re: New Nextbox Navigator

park
I'm an Advisor

Hi @OLDYELLR

  

The current remotes have a green "D" button, which apparently is for a weather app or something on the Nextboxes. It does nothing on my 8300. How many people actually use this? It might be a good one to reassign for CC.

 

The green weather buttonis used and is useful.  

Perhaps the FAV button could be sacrificed for a one click CC if needed.

E.g. the GUIDE button toggles to FAV when clicked a second time. 

Some don't use fav, and many of us who do also scan the guide as well.

Re: New Nextbox Navigator

doshag
I've Been Here Awhile

I'm in Ottawa and just got the new Navigator pushed to my box. What a monstrosity. What moron at Rogers thought this was better? Nothing is intuitive and nothing is easier. You used to be able to use the LIST button to switch between the recorded programs and the scheduled recordings. Now you have to enter the settings, change the filter option and hit save. Multiple button presses replacing one. That's easier? And how do all the cutesy pictures help in the recorded list? It's more cluttered and harder to move through. The old text list worked much better. And who thought the all gray theme for the guide was a good choice? Talk about ugly. And again everything takes up more space making it harder to use with less information shown. Maybe Rogers (or Cisco) should hire some programmers that are older than 22 and haven't spent their entire lives on social media web sites. It's clear none of them have ever used a PVR.

 

PLEASE Rogers give us the option to go back to the old guide.

Re: New Nextbox Navigator

park
I'm an Advisor

@doshag wrote:

I'm in Ottawa and just got the new Navigator pushed to my box. What a monstrosity. What moron at Rogers thought this was better? Nothing is intuitive and nothing is easier. You used to be able to use the LIST button to switch between the recorded programs and the scheduled recordings. Now you have to enter the settings, change the filter option and hit save. Multiple button presses replacing one. That's easier? And how do all the cutesy pictures help in the recorded list? It's more cluttered and harder to move through. The old text list worked much better. And who thought the all gray theme for the guide was a good choice? Talk about ugly. And again everything takes up more space making it harder to use with less information shown. Maybe Rogers (or Cisco) should hire some programmers that are older than 22 and haven't spent their entire lives on social media web sites. It's clear none of them have ever used a PVR.

 

PLEASE Rogers give us the option to go back to the old guide.


Excellent summary. Worth repeating.

 

Moral : If it ain't broke....

Re: New Nextbox Navigator

rickschlau
I Plan to Stick Around

Hi Folks.

First time contributor.

I have been infected with Navigator as of a few days ago!

 

I live in Toronto and have an NB3 9865HD that I rent from Rogers. (I'm an ex-Bell customer too)

I have Basic Cable with HD, Intenet 100Mbs/s and Home Phone. (I don't know if they will allow talk about $$)

 

Navigatr hit me and and at first I thought it was a joke. Was it April 1st today?! I know it is so mild out there that I could easily get confused - hey I turned 50 just a few weeks ago so cut me some slack. But after labouring through this monstrosity for a few days I could not believe that this was that grand improvement flouted all over the place.

 

So, of course I came to the forums to find out what I could and, lo and behold, as I suspected look what I find, a forum stretching back to July 28, 2015 documenting in OVER 1000 posts, in absolute detail, all the woes associated with this abomination. Please forgive me for a short tangent but I would like to extend my thanks to all the numerous contributors who have tirelessly crusaded on our behalf's to make this right or at least tried. It looks like it is here to stay, with these awful tiles, lack of differentiation between recorded and scheduled recordings, the strange CC behavior between live and recorded shows, etc, because they released it like this on Toronto.

 

Now, I am not going to bore you all with a description of all problems - they are well documented. I do want to add my voice this astounding list of very angry customers. I don't pay Rogers so they can complicate my life! Now I pay more for a service that is inferior. Really Rogers - you are sending me a notice that you are increasing the price across major packages in the coming weeks and, then you unleash the most user-unfriendly, unintuitive, 10 clicks when 2 used to do, clunky, and slow Navigator and, insist with utmost impunity that this PVR and interface is better than what came before... I am absolutely INSULTED! If I had been one of those of you affected early on I think I would have been driven to do something Smiley Frustrated

 

I truly believe you guys figured out the WHY with the connection to the CISCO sale, that Spanish company that seems to be involved in the Interface, and of course Rogers. Kudos to those of you who dug into that. Awesome detective work.

 

So, what to actually do.

First, it is important to complain, rant, rave etc. as has been done. You have to actually take the time to complain to ROGERS - not your wife/hubby/friends/acquaintances. Rogers has to be put on notice that we are angry, frustrated customers. Unless you want to sit on hold for ever with tech support instead sit down and pen a letter (computer or by hand) and MAIL it to the Office of the President.

 

Second, If we are ignored, as seems the case here, we as customers have to talk with our money. There are so many other options out there. But, don't kid yourself. There is no Utopia out there. Every provider, every technological device available will have it's pro's and con's. But for me, I'm heading the route of streaming more and more shows and movies through my internet connection.

 

Enough venting and ranting. I wish everyone a good night and take care.

May the Navigator Circus Continue

 

 

Re: New Nextbox Navigator

I completely urge anyone who does not like it, to complain.

But make sure to complain in the right way.
You are free to be upset, angry, etc.  But the comlaint still needs to be civil.

Voice that you are very upset and frustated at it.
But you need to say more than just 'Rogers Sucks' or 'Give it back'
You need to voice specifically what you feel is wrong with it.  What features you dont like, what features are not working.

Give as much detail as possible.


Adding a name to the number of people who dont like it is great.
But having that same number, saying THIS specific feature is what we hate... is more likely to get it changed.



Re: New Nextbox Navigator

BH-TW
I Plan to Stick Around

I've gotten a number or email notifications this afternoon and they all point to "Not Found". Has the thread been closed or have people's posts been removed?

Re: New Nextbox Navigator

rgottinger
I'm a Reliable Contributor

If i was a betting man, I would say the latter

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

@the_Weed wrote:

I've gotten a number or email notifications this afternoon and they all point to "Not Found". Has the thread been closed or have people's posts been removed?


Posts are being constantly edited by moderators for content unaceptable to Rogers. You get notfications in threads you're following as soon as they're posted, but if Rogers edits or moves the post, your email link won't work. In my experence, most "edited" posts aren't even changed, but it does wreak havoc trying to follow a thread.


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

unun4848
I Plan to Stick Around

You can hide all of the French channels through Settings. I would not be a customer if this wasn't possible.

Re: New Nextbox Navigator

Be grateful if you have not yet been blessed with this poorly designed software. Thank goodness I still have my two Explorer PVRs on my other TV sets.

Re: New Nextbox Navigator

tschiller
I've Been Here Awhile

LOL i Agree, switching between recorded and scheduled is a pain. it was just a back button and select. now change a filter and save? from 2 clicks to 7 clicks. you can count them out yourself. include scrolling up and down the filter list as a click for every line you have to advance.  Gave me a break. also when you click on the show to see info. it gives you station letters but not actual channel?  before you had channel, station and time all the info you needed...  who Beta tested this? bosses son/daughter? anyhow i just started using this thing. im sure i will find more issues. I do like the new look. gives it a Netflix feel.

Re: New Nextbox Navigator

jennandrew
I Plan to Stick Around
I hope Rogers does something about this hideous navigator. It is slow, we don't need the boxes to show what you're watching - the list was better and the channel numbers don't show anymore when you're confirming your taped show. Why did Rogers think this was a good idea.

Re: New Nextbox Navigator

Hello Community, 

 

Please be advised that if you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in the "UPDATED NextBox Navigatr - December 2015/January 2016" thread here.  

  

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

RogersHassam 

Re: New Nextbox Navigator

Thanks @RogersHassam.  Is there anyone still on the July 28th firmware?  I would have thought that those people have all been updated by now.  You may also wish to add February to the title of the new thread.



Re: New Nextbox Navigator

scuddycat
I Plan to Stick Around

@the_Seed wrote:

I've gotten a number or email notifications this afternoon and they all point to "Not Found". Has the thread been closed or have people's posts been removed?


I was thinking that if the Navigatr design team was half as diligent reading our posts as the forum police, we might actual get somewhere with our concerns.

I did read that they want us to post to the new thread for those of us lucky enough to only have this product inflicted on us over the last month or so (vs having to live with it for the last 6+).  How that one post is supposed to be found and known about amongst the hundreds here is just another indication of what is wrong with Rogers:  incompetence and ineffective communication.

 

 

Re: New Nextbox Navigator

Brt
I Plan to Stick Around

@scuddycat wrote:

@the_Seed wrote:

I've gotten a number or email notifications this afternoon and they all point to "Not Found". Has the thread been closed or have people's posts been removed?


I was thinking that if the Navigatr design team was half as diligent reading our posts as the forum police, we might actual get somewhere with our concerns.

I did read that they want us to post to the new thread for those of us lucky enough to only have this product inflicted on us over the last month or so (vs having to live with it for the last 6+).  How that one post is supposed to be found and known about amongst the hundreds here is just another indication of what is wrong with Rogers:  incompetence and ineffective communication.

 

 


Unless they've resolved all of the issues with Navigatr version 0.1 or the current version, I agree that it should all fall under the original thread. 

Re: New Nextbox Navigator

Gdkitty
Resident Expert
Resident Expert

For the exact reason you are wanting.. for someone to read it.

By putting all the issues in ONE thread.. for someone who can potentially make those sorts of changes, etc.. that collects ALL the things in one place.. rather than having to look at 100 different places.

 

(and i am sure if the moderators could do anything they would.. but moderators are just that.  They are not developers, etc.. they can not change the code themselves.)



Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

@Brt, @Gdkitty, This "New Navigatr" thread is for the alpha version released July 2015. The "UPDATED" thread is for the beta version released January 2016 and was split off by the moderators, gathering all questions about the newer version. The alpha version still has a multitude of bugs that haven't been resolved, but with the haste that the beta version is being pushed out, they'll just be grandfathered into it and when everyone has been converted, there should only be one thread left. I doubt there's any work still being done on the alpha version so reporting bugs would be academic.


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

With the updated Navigatr rollout now complete, I'm closing this thread and directing all posts to the updated Navigatr thread.  

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/thread-...

 

Please post your Navigatr questions and feedback in this thread.  Our Resident Experts and other users are here to share their tips and experiences. 

 

Thanks!