cancel
Showing results for 
Search instead for 
Did you mean: 

New Nextbox Navigator

BS
I'm a Senior Advisor

My wife was just moving through the new navigator and has the following questions, concerns.

 

The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.

 

In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.

 

When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.

 

Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.

 

Otherwise, I am kind of indifferent to the new layout, but do like some features.  I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.

 

Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.

 

BS

 

***Edited Labels***

1,698 REPLIES 1,698

New Nextbox Navigator

I have not received the upgrade yet. May I know when my Netbox will be upgraded to the new Navigator.

The Guide now is useless. Formerly, the channels that I did not subscribe to were grayed out, not now. Which is really inconvenient.

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

Navigatr will be deployed to the rest of Ontario after the bugs are fixed. You really don't want it before that.


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

billmcintyre
I'm a Trusted Contributor

Hi @khigal  Nobody knows when Navigatr will be rolled out to the rest of Toronto.  Rogers hasn't said yet - and the tech people you can reach on the phone haven't been told either.

 

But please don't be confused - Navigatr is NOT an upgrade.  It IS a DOWNGRADE.  You lose a bunch of features that you were accustomed to using - and many things you do every day with your PVR become MUCH MORE DIFFICULT and inconvenient to do when the Navigatr 'virus' 'infects' your PVR.

 

But the problem you are talking about is something YOU can fix yourself, by going into Settings, Channel Setup, Hide Channels, Show All/Hide All Options, Hide All Unsubscribed Channels.  Voilà .  Problem solved.

 

But - sadly, khigal, you CANNOT hide the On Demand channels.  I haven't heard ANYBODY else here complain about this design choice by Rogers - but it is CLEARLY designed this way because Rogers wants to push us into watching more On Demand programing - because they CHARGE EXTRA FOR (some of) IT.  And they are all about making changes to our PVR's that will earn them MORE MONEY.  (They're not so much about fixing bugs and idiotic menu design choices that have haunted this pathetic PVR since Rogers foisted it on us.)  Mad?  Me?  You betcha!

Re: New Nextbox Navigator

BS
I'm a Senior Advisor

I will give you the same advice @billmcintyre as others have given me - chill out, take a walk, have a drink, whatever works for you.  But I relate to all you say, and I will be the first to say that it is quite ok for you to be, "Mad?  Me?  You betcha!"  I am with you. Like my common response am I mad, yes, am I frustrated, yes, do I have trouble be patient, yes, I only ask you one thing - until you get this monster fixed, if you insist it is an upgrade - admit it is a completely failed upgrade where the bugs outweight any benefits it may have given us. And my best message, give me back the old one until you fix the "upgrade" and get it right.

 

But you are right to tell these people who ask - this is not an upgrade - it is an abysmal failure, and like so many of the other failures, "they are aware of it, they have stopped it, "how about pull it completely like they have done with other failures", and they are working hard to improve our viewing experience, but have no implementation date.

 

Standard message - unless you are worried about what you are getting, is be glad you don't have it.

 

Glad there are workaround - see the PVR management app thread - because I can no longer manage close to 50 tiles of recordings and scheduled recordings, and now the ghosts of shows no longer on the air have been popping up ready to record when the new shows come our way - but no way to know they are there, or to permanently delete them.  Just another tile to ignore.

 

For now, I would like to see them roll back, or at least come up with some fixes and roll them out to us guinea pigs who got to be the beta testers who give feedback and hear nothing and receive no changes.  So don't be in any hurry.  And if you know people who may be thinking of moving to the bundles and getting them, point out to them that the ads actually show the old menu and box and confirm what you are going to get.  If you are getting the new Navigatr, walk away.

 

Bruce

Re: New Nextbox Navigator

khigal - Don't take too lightly what billmacintyre told you about the new Navigatr system. It is a DOWNGRADE of the highest degree. Many useful features from the previous system have been completely erased and not only not replaced with something better, but not replaced with anything at all.

 

And like he also said, many things that you used to be able to do with 1 or 2 clicks of the remote can still be done but it will take you way more clicks of the remote to do them.

Re: New Nextbox Navigator

BS
I'm a Senior Advisor

Was looking back at some of the thousands of posts in various places in the threads that deal with the New Navigator.

 

First comment is the confirmation of the consistent lack of silence on this whole issue and the absolute stubborness to consider any possibility of at least rolling back, while we wait for it to be fixed.  I loved the analogy of being told to lift out hood in order to put our car into reverse.  It said it so well.

 

Other than early fanfare about the coming rollout, and a few videos, and some tutorials, along with the standard, reboot, maybe it is this, maybe it is that, maybe, maybe, maybe, and then some messages of the delay in the rollout, and the message that the rollout will go forward to all locations "unabated" once the initial problems are worked out, there has been generally no message to us the users from Rogers upper levels.

 

There was a message about the delay being announced on the my rogers page under the announcement of the new Navigtr - it was in yellow, that has now been stripped, and you will be hard pressed to find any reference to this whole issue on the Rogers public website.  There are some links to FAQ's where we hear the standard, we are working hard to improve your viewing experience on each of the items that had been highlighted in Ellen Roseman's article, and oddly enough, if you watch their recent ads on TV you will see their old interface of red and black rather than our new grey being shown, and no reference to the new Navigatr.  But new comers to Rogers get to see the giant view of the wonders of the new Navigatr and what it can do for us.

 

Interestingly early in the process it is highligted by @theClubHopper all the problems he had picked up just from viewing the videos, which he elequently documented before ever seeing the real thing, and he was pretty much dead on with most of them.

 

Naively, individuals like myself posted looking to give advice on things that didn't work well, and a large emphasis on the font size.  I suspect that one becomes a priority because that one alone can lead to a human rights complaint under the requirements of the OADA.

 

 

I think we can see the clear message that Rogers is going forward in the following on the shopping page for TV items.

"The new NavigatrTM guide and PVR enhancements on your NextBoxTM make searching, managing, and recording your favourites faster and easier! Enjoy fewer clicks and a new mini guide that let you search without missing a minute of the show you're watching. Watch for these and other exciting enhancements to your NextBox in the coming months!

Find out how to use the new NAVIGATR for NextBox here"  This is where they used to have the yellow message about delays in rollout due to ....  Now, if you were coming to Rogers for the first time, you would think this was all wonderful and look what we are getting, and why come to Rogers - one of the reasons is Navigtr. So is it any surprise that they intend to go forward, but that doesn't excuse them from refusing to consider rolling us back while they fixed it.

 

 

But one thing I did love as I went through the sections, was the wonderful humour that has flowed. Lots of it has been "kill them all scarcasm, as has been politely mentioned to me on one occasion", but some has been just plain fun.  There is lots of frustration, anger, every emotion under the sun, but there is a clear message, in particular when I review the older discussions about the earlier boxes and the issues people had, along with all the other programming issues that come along - Rogers does listen, they do try to fix it, but they are selective and if they decide to not do anything about a concern, it appears that it is neither a topic for discussion, nor will we be advised of the decision.

 

This is from the FAQ's

 

I find it hard to read the font with the new background on the guide. Can I change the font size or background colour?

Options to change your font and background aren’t available right now, but we’re always working hard to try and improve your TV experience. We’ve done a ton of research to improve the user interface of your NextBox, but we understand the changes might be hard to get used to.

 

Comment - oops, forgot to research standard practice for visual accuity issues, font size, colour, background, kearning, and the responsibilities of the OADA. And the words, we understand the changes might be hard to get used to suggests that they may not commit to the change in font and its is our problem (we have to get used to it - tell that to someone with limited visual accuity to their face and be prepared to get an earful) - keep in mind, I am only responding to the words of Rogers public representation of the issue, much like when they raised the issue with Ellen that the loss of recordings was a user configuration issue on a few boxes. No acknowledgement that they must have missed that in testing, which we have generally learned that testing is always in house, with employees, and doesn't even include the experts on the board.

 

Is it possible to navigate by pressing page up/down on the recorded list?

That function isn’t currently available, but we’re always working on improving your TV experience so keep checking back for more updates.

 

Notice the consistent repetition of the phrase at the end of that one - It generally says, you are getting it the way it is, and we will send out updates.

 

They did stop the rollouts "I refuse to call them updates" at best these should now be called "fixes" or service releases.

 

So I may be in a dream world, but wouldn't it be nice if Rogers higher levels would admit that this is a mess, agree to roll us back. I know that may mean that we may have to lose recordings to do that, but just tell us if that is true.  The can'ts seem more like won'ts to all of us, and others have said much better and with wonderful humour and sarcasm in other places.

 

So do keep raising your voices, but I took a break earlier this week from it, and will do it again for a while. I don't need to have Rogers drive me crazy, I can do that quite well on my own. Smiley Very Happy  

 

But in closing, as I said elsewhere, I am very pleased that I have my first correct bill in months, no errors, all credits for errors in place, and in general, I am a happy long term customer - I just wish I didn't have to work so hard to get things right.  But I guess that is just the reality of big business and oligopolies.  

 

Have a good weekend and week everybody.

 

Bruce

Re: New Nextbox Navigator

jays77
I'm a Trusted Contributor

I hope and pray that they never complete the rollout.  From what I have read here it sounds all too complicted for me.  Heavens, it took my husband and me two days on the phone with the very patient  Rogers customer help people to get my first  and only HD-PVR box set up and working, so symplicity is a must for me.  Also, unless Rogers is handing out new perscription glasses, a readable font for my aged eyes is a must. 

 

The guide and guide and PVR system I have now is easy to use and with just a little squinting readable.  At present,  I can set up my daily recordings, check for any time conflicts in one or two minutes then get on with life.  Why would I want to give that up, 

Re: New Nextbox Navigator

I totally agree Rogers missed the boat on this more like a downgrade than a upgrade the new Navigator SUCKS

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor

This post is going to cover so many areas, I wasn't sure which thread was appropriate, but I think the root issue is Navigatr.

 

This morning, I was reviewing my recordings for tonight in the guide on my downstairs 9865.  I had set everything up earlier, and was just checking that everything was still OK.  In the guide, it showed that I was not recording Blindspot on channel 8 at 9:00 or NCIS: LA on channel 3 at 10:00.  If I tried to re-schedule the series,  I was told that it was already scheduled.  If I checked the tiles, there was a tile for each series and it showed that tonight's episode were scheduled.

 

I wanted to compare the guide for the upstairs and downstairs 9865's, so I brought up the rogersondemand site on my laptop and the Rogers app on my (non-lollipop) tablet.  There was no Manage PVR icon on the web site, and the tablet app could not find my PVR's.

 

I signed off the web site and went to the Rogers site, signed on, and went through More -> Explore and got to the page which this time did have a Manage PVR icon.  I then stopped the tablet app and restarted it and was able to sign on and connect to my PVR's.  

 

When I compared the two lists of scheduled recordings for the two 9865's, both lists showed that I was scheduled to record both shows.  I went upstairs and brought up the guide, and it showed that the two shows were not scheduled.

 

I went back downstairs and rebooted the 9865.   After the reboot, both shows appeared in the guide as scheduled to record.

 

I am going to leave the upstairs 9865 without a reboot and see what it records tonight.  That is why I have two boxes - so I have redundancy, and so I can experiment with two different strategies for recording to improve my chances of actually recording what I want.

 

It may seem like a lot of work, but when the results across different accesses are inconsistent, how can you know which one is accurate?

 

So then I try to post this reply and I get:

 

Request Entity Too Large

The requested resource
/t5/forums/replypage.editorform.form.form.form
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

 

I go back to the Rogers main page, sign out, sign in and try again using Firefox instead of Chrome and can post again.

 

 

Re: New Nextbox Navigator

billmcintyre
I'm a Trusted Contributor

Hi @roxandtreez  Well it's obviously 'user error' on your part - because there's nothing wrong with Navigatr (according to Rogers).   🙂    🙂 

 

But - seriously - I've noticed, while trying to use the Rogers app to see your PVR on a tablet or computer (whatever they call the app) - I've noticed that I could NOT see the button to Manage PVR, but was able to do so after logging out of the Rogers website, and then logging back in again - but when I then later tried to post to this forum, I was unable to.

 

So it seems that there is some problem with being logged into this forum AND the Manage PVR app at the same time.

 

 

The other main issue you mention is, I think, a problem with the PVR 'updating' it's Scheduled recordings listings.  I think it takes TIME for this to happen.  Although it's a pain, it's nice to figure out that rebooting clarifies things.

Re: New Nextbox Navigator

ront
I've Been Here Awhile

Not only did the Navigatr Guide update erase ALL the shows I had saved, there are a large number of bugs in the system. I called to complain and they offered me a free month's rental on my PVR - a whopping 12.95 in savings plus 6 free pay-per-view movies. If they bothered to check my history, they would see that in the 15+ years that I've been with Rogers, I've only watched a PPV movie once. So wonderful to offer me something I will never use.

 

Here are some of the problems I've found with the new Navigatr:

 

  • there's an option to show only subscribed channels which does not work - if you choose that setting and exit the guide, it shows ALL channels the next time you display the guide (you have to go back and reset the setting each time)
  • the list of recordings and scheduled recordings is now the same list - it's hard to know what's recorded and ready to watch and what is yet to be recorded - you have to open each item to see
  • somehow an "unknown" recording appeared in my list of recordings and has a recording date of December 31, 1959 - when i tried to play it, i just got the message "unknown error"
  • there's an option to NOT show related content but it doesn't work - if you select that option, it continues to show related content (and what it considers related is very questionable to start with)
  • one time, i tried to record a show that had started but got a message that said there was a conflict so i looked in my list of scheduled recordings, but there was no apparent conflict. to my surprise, the show that i had tried to record appeared in my list of recordings. however, when i tried to watch it, it was a completely different show

 

Hoping that they might actually fix the problems, I rtook the time to report them by sending the information to Rogers. I thought they would appreciate the fact that I took the time to point out the issues I found. However, I just got an impatient voicemail that advised me to call "level 2" support for help, as if they that the problem was simply my inability to operate the Navigatr guide when, in fact, the problem is with the software itself.

 

Bell recently called with a promotional offer that is much cheaper than what I'm paying for Rogers. I think it may be time to finally make the change. 

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor

@billmcintyre

 

Even though I know you were kidding, there was still an element of suspicion that it was only happening to me.  However, over on Digtal Home, 57 reported that he was unable to see his PVR's this morning for about an hour, so something was going on.  Maybe the site was being updated.  He's not on Navigatr yet, so we can't blame it in this case.

 

As for it needing time to update the listings, I scheduled these shows last week, so it has had the whole weekend.  I checked at 6:15 and they are still not showing as scheduled in the guide for a show that starts in less than 3 hours.

 

Because of the problems posting in the forum, I am going to access the forums on Firefox and the Manage PVR on Chrome and see if that separation eases my problems.

 

Even though I enjoy trying to solve problems, I am getting a bit tired of the constant failures.  Consider that in one morning I had problems with Navigatr, the tablet app, the web Manager PVR and the forums.   Granted, three of these are web based, so if Rogers is playing with the server side, that could affect everything.

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

@ront wrote:
  • somehow an "unknown" recording appeared in my list of recordings and has a recording date of December 31, 1959 - when i tried to play it, i just got the message "unknown error"
  • one time, i tried to record a show that had started but got a message that said there was a conflict so i looked in my list of scheduled recordings, but there was no apparent conflict. to my surprise, the show that i had tried to record appeared in my list of recordings. however, when i tried to watch it, it was a completely different show

 

The "Unknown" or "Null" recordings are an existing prolem (it certainly exists in RTN version 5.1.1.0105 - the version BEFORE Navigatr).  Instead of spending programming effort to fix the problem Rogers has wasted money & programming time coming up with Navigatr - a new face with all the same old bugs (plus many new ones) beneath it.

 

The Unknown/Null recordings are tied in with the subsequent problem of a program recording something other than what you thought (what you had scheduled and what the program title says it is).  Instead you will find what is recorded there is the program that aired on the same channel eitehr just before or just after (I can't recall which) the one you wanted and thought you had recorded.

 

The Null/Unknown/Undefined recordings seem to occur when the box is rebooted during the time of a scheduled recording (what it was recording at the time sometimes shows up as Undefined/Null).  The solution to getting rid of Unknown/Null (or Undefined) recordings, and stopping it recording the show before/after the one you want, is to reboot the box.  But DON'T do it during the time a recording is scheduled, or if you have a recording scheduled in the next half hour, or the problem will just continue.

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor

For anyone interested, the two programs did record without having to reboot, but never did show in the guide as scheduled.  So the Manage PVR web page, the Android tablet app and the Navigatr scheduled tiles were accurate but the guide was not.

 

Re: New Nextbox Navigator

stevehut
I Plan to Stick Around

I tried taping the late show twice yesterday and neither worked. 

Re: New Nextbox Navigator

Panda69
I've Been Around

Hi,

 

Seems since the new Navigator role out that nothing is in alphabetical order when looking through On demand listings.

 

Any ETA on when this will be fixed?

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor

It's deja vu all over again.  Last year on September 23, my Nextbox 3 seemed to record a program all night.  The next morning, the red record light was still on, so I had to unplug the power and reboot.  This left a corrupted program on my drive and when I tried to delete it the box would reboot.  This was the start of my "insufficient resources" problem.

 

Today, September 24, we were watching a show and when we finished I went through and deleted several duplicate episodes.  On the second last one, the screen froze at the delete confirmation page.  None of the remote buttons would work.  We were 7 minutes into recording the news, so I didn't want to reboot in case I caused another corrupted recording.  I waited until 7:00 when the two recordings were to be completed.  The red recording light was still on, so I had no choice but to unplug and reboot.

 

When the box came back up, the tile showed I had one program recorded for 92 minutes.  When I played it, it ran for 7 minutes and ended - 7 minutes being the time at which the screen froze.  I was able to delete the 92 minute recording, and go back and delete the episodes that I was tring to delete when the screen froze.

 

Now I am waiting to see if this was a one-time glitch, or the beginning of ongoing issues until I do another factory reset.  This is a different box from the one I had problems with last year.  That box seems to be OK at the moment.

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor
@roxandtreez
Do you have Whole Home PVR ?

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor

@neilpalmer400  Nope.  It is a standalone box.  In the past two days I have noticed that the delete recording is working strangely.  Since the first day, there has been a problem where if you delete the last recording and there are no scheduled recordings, then the screen just sits there.  If you hit Exit and go back to the tiles, then the recording has been deleted.

 

Now I am having similar problems when there are two recordings left.  Delete the first one and it doesn't disappear.  Delete the second, and it disappears and after you hit Exit both are gone and the tile moves down among the scheduled recordings with no saved recordings.

 

I have also seen the sort order different with two recordings.  Normally they display newest to oldest, but I have seen oldest to newest with two recordings.  This really complicates the deletion process and further increases the chance of deleting the wrong recording.  It is probably safer to watch all the recordings before deleting them.

 

And remember, delete all recordings deletes your schedule as well, so you have to delete one recording at a time.

Re: New Nextbox Navigator

Jack22
I Plan to Stick Around

What a morning with this Navigator!  Scheduled recordings from yesterday did not show up. I have rebooted 2 of the boxes twice but they did not appear.  Any suggestions?

 

Also, while watching  a recorded  program from last week, the play and pause buttons seem to be on a 5-10 second delay before working.  When you push fast forward it keeps going until the very end and you have to start over.

 

Last, but not least, when unplugging the main box to reboot, the clock remains showing and it will not shut down to reboot.

 

Anyone else come across these issues?  Help, Sunday is ruined again by this dreadful box!

Re: New Nextbox Navigator

lensman
I'm a Reliable Contributor

@Jack22 My wife tells me that scheduled recordings of a series she's watching did not record. Don't know what date she's referring to, but yep, Navigatr saga continues.