cancel
Showing results for 
Search instead for 
Did you mean: 

New Nextbox Navigator

BS
I'm a Senior Advisor

My wife was just moving through the new navigator and has the following questions, concerns.

 

The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.

 

In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.

 

When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.

 

Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.

 

Otherwise, I am kind of indifferent to the new layout, but do like some features.  I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.

 

Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.

 

BS

 

***Edited Labels***

1,698 REPLIES 1,698

Re: New Nextbox Navigator


@vistaliving12 wrote:

Just wanted to add to the existing majority that hate the new Navigatr.  Looking forward to someone I can make a complaint to officially.



You can make an official complaint to the CRTC.

They regulate and watch over companies like Rogers.

 

When one complains to the CRTC,  Rogers is required to respond.  

 

You can see Rogers carefully worded response to my concerns in this thread:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

The CRTC also supplied this link as a way to  to add other comments.

IMPORTANT NOTE: To respond to this message, please click here and follow the prompts: https://services.crtc.gc.ca/pub/rapidsccm/Default-Defaut.aspx?lang=en&caseid=716298&key=42768.515929...

 

On that same day, Rogers finally admitted that Navigatr had a few issues..  (page 61 of this thread, half way down)

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/highlig...

 

"Hi everyone,

 

We’d like to thank you for your feedback and patience as we work through some of the changes we’re making to NAVIGATR. We always want to hear from people about what they like and where they think we can do better. For example, some of you let us know that the Guide’s font size needs to be bigger, so we’re working on it and are testing new sizes. We’re also looking at ways to improve the recording guide based on what you’ve told us. And in the meantime, we are doing comprehensive testing to make sure the next NAVIGATR roll out goes smoothly. Once we have more details on timing and next steps we’ll share it here.

 

Thank you again and we sincerely apologize for any  inconveniences we may have caused. 

 

RogersStrick"

 

 

 

 

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

krap wrote:

On the NB3 that Rogers swapped, saw that COAS T was to be on @ 7PM tonite.

So I selected it off the guide and set it to record.  A bit later I decided to record the series.

Found it in the pile-of-tiles and tried to modify. After I clicked on record series and did the awkward exit,

It IGNORED WHAT I ASKED IT TO DO.  Tried a couple times more, no dice.

Checked the diag pages, that machine was rebooted on SEPT 1.



My Guide shows Coast on TVO at 8:00 p.m. (Also at 12 a.m.) What kind of Guide do you have with Navigatr?


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

park
I'm an Advisor

 

 

We all know tiles are krap, and putting everything (recorded, scheduled, recording) in a single pile-of-tiles is just plain stupid.  But Rogers seems bent of continuing with this folly.

 

If that is so, then please put the pile-of-tiles in true chronological order should you continue to insist on only ONE PILE, not the 2 we all desperately desire and UNDERSTAND

 

1. For series with recordings, but nothing scheduled put them at one end (use the most recent recording to determine the date order) along with any older recordings.

2. Put whatever is recording next.

3. Put any series that has scheduled recording next, along with any single scheduled programs.

4. Put those series that have no recordings and nothing scheduled (in the next 6 days) next.

 

That way things are laid out in true chrono order oldest to now to 1-6 days out, to who knows when.

Actually, it does not matter if you put oldest at the end or the top.  Cause we can navigate when things are in a logical order.

 

Plus this is the most important:

When one hits the [list] button, land on the pile-of-tiles section that is closest to NOW.

i.e. If anything is recording it should be immediately visible.

Going in one direction,  we will see what is to be recorded next.

In the other we see most of our recordings, but unfortunatly not all (as some are in the 1-6 out group). 

 

Oh yea: If a program in a series is recording, mark the series with red dot.

(Why should we have to loook inside to find it?)

 

 

 

Re: New Nextbox Navigator

park
I'm an Advisor

@OLDYELLR

you are correct
Fixed the post to reflect the correct time.

Re: New Nextbox Navigator

BS
I'm a Senior Advisor

And the saga continues.  I could see that the third party company (probably not Cisco or the new company or may have been a bunch of them) may have completely messed things up. Only 5 bugs - really big ones that cascade through the whole system then.  I have personally been through this once in a major implementation of a new database and user interface, servers, and user interface with changes in OS at the same time.  Sure I could have blamed the mess on the third party provider we contracted for the implemntation, but when it came down to it, deal with the legal issues, and grovel to my users and upper management as I tried to fix it as fast as possible.  No one cared that it was a third party company - that was my problem - just fix it.

 

So I say the same to Rogers - I don't care who caused it - just fix it.  At the end of the day, it is your responsibility to fix it, to answer to the customer (we hear you are doing the first, you haven't done the second), and bend over backwards to satisfy the customer and don't repeat it again.

 

In the last few months, I unfortunately watched Rogers blow the first run at the new billing structure, blow it on the management of the pvr from computer, blow it on the upcoming issues with rogers one number, and now navigatr.  Your track record is very poor at the moment, and when general day to day issues come up that have to be repaired calmly, I find that I cannot give you a break because I just don't trust Rogers anymore. I don't feel listened to, I don't believe much of what I am told, and I can't trust them to get my billing and service changes correct, let alone the programming messes.

 

You have a major public relations issue on your hands right now, and I do hope you take it seriously and demonstrate it by communicating, dropping the silence, let us know what your plans are and where you are going.

 

I think I have said enough, I have said that before, but the silence is defining, and the result is tons of rumours, conspiracy theories, and just plain frustration.  Yes all of the company from the bottom to the top get to hear this, but that is what happens when things screw up very bad.  I know I have been personally through it, and you humbly eat cake, fix it, and make sure it doesn't happen again.

 

Bruce

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

@Jack22 wrote:

Well, I thought I had lived through all of the things the new Nextbox Navigatr had thrown at us.

 

Today I recorded a slew of programs to watch this evening.  I even double checked them before we went out this afternoon.  Can you imagine having to do that - but with this piece of junk you have to.

 

Sat down after dinner and guess what?  Nothing there.  Furious to say the least.

 

Went downstairs and discovered that the programs only recorded on the tv where the "master box" is located and all of the satellites received nothing!

 

What the HECK (I had to edit this myself before the lovely moderator did it for me)????

 

Moderator - how can I get these programs up onto the satellites?


 

Sounds like this has nothing to do with Navigatr, and everything to do with WHPVR (Whole Home PVR) problems we've had for ages (and yet another problem that Rogers decided to ignore and instead directed money/time/programming effort on the useless Navigatr interface instead - so I guess there's the link to this thread).

 

Your "master box" sounds like you are referring to the PVR (Nextbox 2 8642 or Nextbox 3 9865) where your recordings reside.

Your "satellites" sound like 4642 Digital Terminals (or they could be other PVR's, just not the one the program was recorded on).  There is a long standing WHPVR problem where you delete a recording from a box other than the one it was recorded on, and the program is deleted, it sometimes remains in the list of My Recordings on the box you were using to delete the recording.

 

The other side of this problem is that new recordings are made on the PVR, but the list of My Recordings doesn't always update on the other boxes in the WHPVR setup.  This is down to lousy programming (no surprise there then) of the two way communications between WHPVR boxes (and seems to be far worse between a 9865 & 8642 than it does between an 8642 and 4642).

 

There's only one solution, reboot the box that is still showing recordings that have actually been deleted, or that isn't showing new recordings made on a PVR. 

Also with WHPVR when it appears the reboot is done (clock reappears) don't waste your time trying to use the box for about 10-15 minutes while the update between boxes in the WHPVR setup occurs, otherwise you will be measuring remote response time in minutes instead of seconds while the tiny little underpowerred brains in these boxes try their best to talk to each other and update the Scheduled Recordings and My Recordings lists between themselves.  Honestly it would probably be quicker if they exchanged the information between themselves via carrier pigeon.

 

Well, actually there SHOULD be another solution - for Rogers to fix the communications bug between boxes in WHPVR, but as we all know there's no point holding your breath for Rogers to fix problems AND have the fix work correctly.

Case in point - the "deep linking" on their web site was finally implemented about 4 days ago (where, when you are logged out of this forum and have to sign in again it didn't used to take you back to the page you were on - they FINALLY got that working).

Surprise, a few days later and now often when I Sign In again it takes me back to the correct page, BUT it shows I am not signed in because Sign In is there again.  So you click to Sign In, and it just redisplays the same page, with Sign In there yet again.

OR - it repeatedly loads the same page with no user intervention (great entertainment just sitting there watching the same page load over and over again).

The only way I found out of those Sign In bugs was go to the main rogers.com web page, where it shows you are Signed In.  Click to Sign Out.  Then Sign In again.  Then go back to the Community Forum page you were on originally.  Gee - that's even slower than BEFORE they implemented the "deep linking".

 

Honestly, who are Rogers hiring as programmers?

Are they so overworked fixing all the bugs that they can't stay awake long enough to test the code they write?

Though maybe THAT'S the problem, they are forced to test their own code instead of having someone else test it, because it's blatanly obvious Rogers has no Quality Assurance team to check anything.     Smiley Mad

 

 

Re: New Nextbox Navigator

Re Deep Linking..

.

Just did it to me tonight, singedon off on off loading loading etc. 

Turned computer off and watched a bit of COAST live (12AM viewing slot)

 

Re: New Nextbox Navigator

park
I'm an Advisor

@krap wrote:

Wonder if Rogers is still using us as lab-rats?

Rogers please review and respond to this problem.

 

@ON the NB3 that Rogers swapped, saw that COAS T was to be on @ 8 PM tonite.

So I selected it off the guide and set it to record.  A bit later I decided to record the series.

Found it in the pile-of-tiles and tried to modify. After I clicked on record series and did the awkward exit,

It IGNORED WHAT I ASKED IT TO DO.  Tried a couple times more, no dice.

Checked the diag pages, that machine was rebooted on SEPT 1.

 

Tried the same on my other NB3. first select record once. Then set up as a series.

It did as I asked.  COAST was set as a series with one episode scheduled.

That machine was last rebooted on Aug 25 around the time Rogers did an unannounced download here in Mississauga.

 

So why the different behaviours ?  Is Rogers fiddling with things and testing it out on us ?

Or did I get a flakey machine when they swaped out machines ?

Already had to do a factory reset and wipe everthingout on per Rogers request to fix another issue.

Before you ask both NB3 show the same version #s of all the software. 


 

I ended up having to erase the scheduled single recording to be able then set up the series on the swap machine.

 

AFTER COAST WAS RECORDED I had a series with one recorded episode and no scheduled. 

Tried to erase the recording.  It did nothing.... no response.... exited and the series now appears gone,. even though it did not say that it had erased the recorded program  (old problem,.. wanted to see if has been fixed ... NOT)

Same behaviour on both machines.. Tomorrow the series will likely will show as one scheduled.

 

Come on Rogers.. you've had long enough to do something about Navigatr's PVR features or give it a decent burial.

 

Re: New Nextbox Navigator

Sauga
I Plan to Stick Around

I still can't believe the PVR problems have not been fixed yet.  I know someone with a Rogers PVR and they are not happy at all.   I was thinking of getting a PVR at some point but I never will after reading and keeping up with this thread.

 

I feel sorry for the poor CSRs that have to deal with this.  

 

The font is still terrible.  I always have to get up and read up close to read the description.  Isn't the font situation an easy fix?  

 

 

Terrible service.   Bell is a joke too and more expensive overall.   Canada really needs 5 or 6 major cable companies to compete and bring quality up.  

 

Rogers makes over a billion dollars in profit a year, that should be illegal to do for a company their size.   Rogers has a monopoly on all their services and they know it.   

Re: New Nextbox Navigator

ipalrosic
I Plan to Stick Around

Not to take anything from all the dissatisfaction with the new interface - which is without the shadow of the doubt, poorly designed, implemented and tested, needs to be replaced because it makes the user experience miserable - I just discovered the first good news since it all started: the access to the guide and the PVR from the tablet now works for me and in fact is allowing the workaround through some issues - for example it makes it much easier to check if the recording for an upcoming episode of a series is, in fact, scheduled.

 

I am using the same iTunes app that i have installed on my iPad for a long time. I believe I tried to connect it unsuccessfully  at the beginning of The Navigatr disaster.

 

I am hoping posting this will not "jinx" it, and other people here will get some relief from Navigatr font strained  eyes too 🙂

Re: New Nextbox Navigator

Jack22
I Plan to Stick Around

Thank you for taking the time to respond in such detail!

I have just gone from room to room re-booting all the 4642's and lo and behold the missing little devils and all future scheduled programs have reappeared.

Hopefully, there will not be another television viewing fiasco tonight.

Once again, THANK YOU!

Re: New Nextbox Navigator

Jack22
I Plan to Stick Around
the above reply from Jack22 was directed to Neilpalmer400 for his assistance.

Re: New Nextbox Navigator

billmcintyre
I'm a Trusted Contributor

Hi @Jack22  You can edit your posts by clicking on the round symbol on the top right of the screen (but you can only edit them for an hour or two or so after writing them) - and you can notify a specific person in the thread so your comment catches their attention by typing the @   symbol and then selecting their name from the list.

Re: New Nextbox Navigator

User2014
I Plan to Stick Around

Hi Bruce   Thanks for the youtube link...is it sad that watching it made me nostalgic for the time when my PVR was easy and even helpful?  

 

I had forgotten the one click simplicity that allowed me to sort all scheduled shows by name, date, channel or series   In what universe is launching a produ ct with less features termed an upgrade?  "Loving my 2016 car...it goes backwards only and none of the dashboard buttons work"

 

 

Someone at rogers should put this video on a powerpoint slide as navigatr 2.0    Make customers happy again and get a big promotion.....

Re: New Nextbox Navigator

Jack22
I Plan to Stick Around

Hello Bill:

 

I will try that next time.  Thanks for the info. Just learning about such things.  I was only trying to thank someone for their help. 

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

@Jack22 if you want to edit or change a post you made, but the time has expired and you can no longer do it, you can always click "Report Post" and ask for it to be deleted.


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

shan-man
I Plan to Stick Around

I see a bunch of new people joining the thread. Just posting a reminder about the petition to rollback Navigatr:

https://www.change.org/p/rogers-com-rogers-please-rollback-navigatr-for-nextbox?recruiter=369614048&...

Re: New Nextbox Navigator

park
I'm an Advisor

Further to the topic of conspiracy and incompetence:

 

It looks like the new Navigatr is central to Rogers plans to combine Internet video, called OTT in the industry

(uTube, Netflix, Crackle etc) and traditional TV.

 

See:

http://www.espial.com/ceo-jaison-dolvane-imagine-park-2015/

Do the screen shots look familiar ?  Notice a few brief glimpses of SAVED in the menu.

Other videos show how we can order things interactively,

e.g.  Blue Jays Tickets for the next game complete with seat selection.

 

It a pity for Rogers that incompetence took over  in the worst PVR management since the VCR.

Duuno who did the PVR section, but it lools like the work of neophytes. 

Vodaphone ( Rogers CEO id form there), Cisco, Technicolor are all listed as customers for Espial's software with only a vague references to a Major N.A. cable co, but the screens speak for themselves.

 

One might also surmise, that Rogers deliberately crippled the PVR functions.. but my guess is it just plain oversight and/or stupidiy.

 

Rogers:

To save the baby (looks like it has promise) you goota start over with hopefully a new team and replace the PVR section.

 

 

enjoy...

 

 

Re: New Nextbox Navigator

iris42
I Plan to Stick Around
WOW...that says it all, right down to the small font. It is too bad that Rogers chose to disregard the current needs of its customers I n order to scramble over us for their survival in the market. 😞

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

One thing that doesn't seem to ring true - the comment near the end about how quickly operators can make changes.

Certainly not true as far as fixing the premature baby Rogers pushed out.

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor

@neilpalmer400  I believe he compared it to other web sites that make changes as often as 10 times per week.  Can you imagine what it would be like with Rogers programmers changing the way your PVR worked twice a day?