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New Nextbox Navigator

BS
I'm a Senior Advisor

My wife was just moving through the new navigator and has the following questions, concerns.

 

The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.

 

In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.

 

When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.

 

Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.

 

Otherwise, I am kind of indifferent to the new layout, but do like some features.  I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.

 

Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.

 

BS

 

***Edited Labels***

1,698 REPLIES 1,698

Re: New Nextbox Navigator

RogersHassam
Retired Moderator
Retired Moderator

Hello @park,

 

Did you speak to someone on the phone regarding this issue and they advised they were going to get back to you ? I do not see anything on our tech alerts board to do with the red dot not showing while recording. Does the program still record despite of the red dot not showing? If you have already swapped the box, the only thing that is coming to my mind would be a reboot or factory reset. However, the reset does wipe out your recordings and if you haven't watched your recorded shows already, I know this would be inconveniencing.

 

Does anyone else experience the same issue that @park is referring to? 

 

Thanks,

RogersHassam 

Re: New Nextbox Navigator

stevehut
I Plan to Stick Around

Coming from Shaw Direct, I didn't expect that Shaw's programming guide would be much better than Rogers! With this Navigatr software, I find it difficult to find what recordings are coming up, and shows with the exact same name seem to be shown as SEPARATE in the PVR. This is odd stuff. It'd better change soon.

Re: New Nextbox Navigator

 @RogersHassam

 

Did not call about this issue. I posted here expecting some  Rogers reply/reaction/help.. Thanks.

Still records OK.  It makes it a bit more challenging to find what's recording in the pile-of-tiles.

 

Q: Which is more likely?

1. The download got corrupted on the way in?

2. This machine is defective?

 

Usually computer type downloads have quite an eleborate mechanisms to ensure that the info transfer went OK.

So assuming Rogers downloads do the same thing looks it may be a flakey refurbed machine.

 

This NB3 is the one that was missing the % PVR used till I rebooted.

PLus, last night it froze near the start of a recorded movie we were watching.

Pushed a few buttons and got he PVR restarted and it froze at same spot again. 

Nex time we "ffed" past that spot and watch the rest of the movie.

 

 

 

 

 

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor

@RogersHassam@park

 

By coincidence, I experienced the same problem today.  The funny thing is that I was attempting to produce the video that @lensman suggested in a previous post, showing the actual behaviour of Navigatr, so I have it recorded.

 

I was showing the difference in behaviour between recording a series and recording a standalone program.  Series recordings never show the red dot, but single recordings do.  In this case, the single recording did not show the red dot at first, but while I was displaying the detail within the tile, the red dot suddenly appeared the next time I exited to the Tile List.

 

 

Re: New Nextbox Navigator

Thanks.  @roxandtreez

 

a third option

 

3. Krapy software !

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor
@park I didn't want you replacing the box without a good reason.

Re: New Nextbox Navigator

@roxandtreez

 

It just won't show up at all in the tile on that machine.

Tried going back and forth, etc. etc. It seems to be that NB3.

 

What you have found probably is another bug.

I also noticed sometimes there is a bit of a delay when starting a recording

  before the red-dot appears on my other NB3.

Re: New Nextbox Navigator

Mister_A
I Plan to Stick Around

@theClubHopper:

 

Dear Club,


@theClubHopper wrote:

@iris42- Bill beat me to it but it's all about "More like this". See Post #427 in this thread for details.

 

As Rogers admitted in the letter we received in July announcing Navigatr, it's a work in progress ("first of many upgrades", "program images coming soon"). I think I know what features are planned and why, and I'll explain in another post later when I have more time.


 

Sure, ok, they want to sell us more PPV crap (no offense to our buddy @park over there), but 

 

a) they could do so without the idiotic 'tile' interface, since that crap shows up on the individual recording page, and

 

b) this isn't the 'free' internet -- we're *paying* for the . content, and should not have to put up with ads built into the interface

 

At the very least, we should be able to turn them off. When I'm watching a film noir on TCM, I hardly think that 'Paul Blart' is in any way similar.

 

I suppose the theory behind this is that the interface changes are so annoying that these insulting suggestions are not that big a deal...

 

At least as far as I'm concerned, they will be generating a lot *less* revenue from me in the near future.

 

Regards,

Mr. A

 

Re: New Nextbox Navigator

Mister_A
I Plan to Stick Around

Hi Bill,

 


@billmcintyre wrote:

...But speaking of WHY Rogers is introducing Navigatr - I asked their tech guys during multiple calls - "Why?" and the second guy I talked to said it was because Navigatr will be compatible with the future introduction of IPTV.  I didn't mention that info here much yet because I wondered if the tech geek might have just been telling me what he thought I wanted to hear - because during my first call to them I specifically asked if that was the reason for the introduction - and it's obvious that Rogers takes notes about what you talk to them about when you call.  I don't know if I'm being too paranoid - but I'd like to hear from others here that they've been told that this is the reason for Navigatr being dumped on us before I'm completely convinced it is the true reason.



 

Don't fall for it -- the story that this was done to somehow enable IP TV delivery is nonsense. The 'user experience' and PVR recordings are all happening in the set-top box, so either the Nextbox 3 can handle IPTV in the hardware or it cannot. The wonderful 'Navigatr(TM)' user interface makes no difference.

 

The user interface is separate from the actual operation of the hardware *and* from the programming, and its design is separate from the functions that must (or can) be provided to the user.

 

Someone thought this would be a 'cool' upgrade. Someone else, who has no appreciation for UI design, signed off on it. Now it's being managed to budgets and schedules.

 

Lose the Tiles.

 

Regards,

Mr. A

 

 

 

 

 

 

 

 

 

 

 

Re: New Nextbox Navigator

stevehut
I Plan to Stick Around

Agreed, the tiles are terrible. A list would be a lot better.

Re: New Nextbox Navigator

RogersHassam
Retired Moderator
Retired Moderator

@park, did you try a factory restore after exchanging the box?

 

RogersHassam 

Re: New Nextbox Navigator

park
I'm an Advisor

@stevehut wrote:

Agreed, the tiles are terrible. A list would be a lot better.


Agree.

 

Actually 2 lists. One for scheduled and one for recording/recorded with abilit yto display in chrono, alpha and channel oreder.

 

RE IPTV  - From Wikipedia

IPTV services may be classified into three main groups:

  • Live television, with or without interactivity related to the current TV show;
  • Time-shifted television: catch-up TV (replays a TV show that was broadcast hours or days ago), start-over TV (replays the current TV show from its beginning);
  • Video on demand (VOD): browse a catalog of videos, not related to TV programming.

So the new things are :

 

1. Interactive live TV (talk back to your TV, which some of us more vocal types have been doing for years 😉 ).

 

2.Time shifted/start-over.  Bell has that feature now.  Our PVRS do a that on the current channel only.  Navigatr crippled the ability to a minor form of that on multiple channels (watch while recording) by making it difficult to find a program being recorded in its pile-of-tiles.

 

 

Re: New Nextbox Navigator


@RogersHassam wrote:

@park, did you try a factory restore after exchanging the box?

 

RogersHassam 

 


Have no idea what that is.

 

Went through a CSR who told me to swap box.

A store employee who handed me a refurbed box wrapped in cellophane.

Plugged it in. Booted up.  Not authorized on any channels.

Another CSR re-authenticated the machine a few minutes later.

 

BTW: Box froze again tonite for a minute or so.

 

 

Re: New Nextbox Navigator

RogersHassam
Retired Moderator
Retired Moderator

@park,

 

The factory reset is done as follows but unfortunately it deletes all the recordings and anything you have set to record including your settings. If you've already watched your recorded content and would like to try this, see below. 

 

How to Perform Factory Reset:

 

Ø  Press Settings

Ø  Select Troubleshooting

Ø  Select Diagnostics

Ø  Select Restore Factory Settings

Ø  Select Restore

Ø  Enter PIN (0000)

 

Thanks,

RogersHassam 

Re: New Nextbox Navigator

Mister_A
I Plan to Stick Around

@park

 

Hi Krap (ok, that just sounds *wrong*),

 


@krap wrote:

RE IPTV  - From Wikipedia

IPTV services may be classified into three main groups:

  • Live television, with or without interactivity related to the current TV show;
  • Time-shifted television: catch-up TV (replays a TV show that was broadcast hours or days ago), start-over TV (replays the current TV show from its beginning);
  • Video on demand (VOD): browse a catalog of videos, not related to TV programming.

So the new things are :

 

1. Interactive live TV (talk back to your TV, which some of us more vocal types have been doing for years 😉 ).

 

2.Time shifted/start-over.  Bell has that feature now.  Our PVRS do a that on the current channel only.  Navigatr crippled the ability to a minor form of that on multiple channels (watch while recording) by making it difficult to find a program being recorded in its pile-of-tiles.


 

 

IPTV is, by definition, TV delivered over an Internet Protocol network (i.e. as IP data packets). What you describe from Wikipedia are certain TV features that are not specific to IPTV. For example, as you point out, time-shifting is essentially what the PVR does -- nothing to do with the delivery protocol. Also, Video On Demand, as you know, is already available from Rogers and Bell as part of the current set-top boxes. When you select something to watch from Rogers On Demand, or Shomi, you are using an interactive TV feature -- already available.

 

Therefore, IPTV can't be the reason for Navigatr, since it works with cable, and really, doesn't change anything except deleting features and making it more difficult to use the PVR.

 

Fibe is IPTV, Netflix is IPTV, Navigatr is a bad design.

 

Regards,

Mr. A

 

"Lose the TIles"(TM)

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

@krap wrote:

 

2.Time shifted/start-over.  Bell has that feature now.  Our PVRS do a that on the current channel only.  Navigatr crippled the ability to a minor form of that on multiple channels (watch while recording) by making it difficult to find a program being recorded in its pile-of-tiles.

 

 


Traditional "time shift" is channels in a different time zone that allow you to watch/record shows. Nothing to do with IPTV.


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

park
I'm an Advisor

@Mister_A

 

Yes thats the defintion. I am addressing what does IPTV do that is better, faster, cheaper ?

 

For the supplier:

It helps bandwith challenged firms deliver TV like content.  Netflix has none of its own bandwidth. It rides on existing Internet bandwidth. And twisted pair copper wire (Bell last mile connection) just does not have the ability to carry hundreds of one-way "broadcast" signals like coax cable or over -the-air TV does.  Rogers really does not need IPTV to compete there.

 

On the user side:

I would guess IPTV shines in 2 way communications. If 2 way is limited to ordering stuff with a few botton pushes, Rogers already does that.   So I guess the main  user benefit with IPTV is the ability to restart a program if you are joining part-way thru?  And maybe sharing the IP bandwith between TV and Internet usage could result in faster Internet speeds, when not watching regular TV.   Others ?

 

 

 

 

Re: New Nextbox Navigator

park
I'm an Advisor

@OLDYELLR

Modern (IP style) time-shifting means as short or as  long a time as you want.

Not just 1, 2 or 3 hours later (in our Tme zone) then its gone.

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

@krap wrote:

@OLDYELLR

Modern (IP style) time-shifting means as short or as  long a time as you want.

Not just 1, 2 or 3 hours later (in our Tme zone) then its gone.


Okay, I get you. That would virtually eliminate the need for a PVR function, other than a PVR (at least pre-Navigatr) lets you heep a handy, easy to view, listing.


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

park
I'm an Advisor

@OLDYELLR wrote:

@krap wrote:

@OLDYELLR

Modern (IP style) time-shifting means as short or as  long a time as you want.

Not just 1, 2 or 3 hours later (in our Tme zone) then its gone.


Okay, I get you. That would virtually eliminate the need for a PVR function, other than a PVR (at least pre-Navigatr) lets you heep a handy, easy to view, listing.


This is much like the long standing argument of doing things locally or in the network/cloud.

The truth is both are useful and have yet to eliminate the other, and IMHO probably never will.

 

 

 

 

 

Re: New Nextbox Navigator

TrueNorth46
I'm Here A Lot

Please Rogers - do the right thing and roll back this awful software update.

 

The new system is terrible!