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New Nextbox Navigator

BS
I'm a Senior Advisor

My wife was just moving through the new navigator and has the following questions, concerns.

 

The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.

 

In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.

 

When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.

 

Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.

 

Otherwise, I am kind of indifferent to the new layout, but do like some features.  I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.

 

Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.

 

BS

 

***Edited Labels***

1,698 REPLIES 1,698

Re: New Nextbox Navigator

shan-man
I Plan to Stick Around
Someone just started a change.org petition calling for a rollback of Navigatr. A great way to let Rogers know how many of us are demanding they do so. Let's not disappoint them...

https://www.change.org/p/rogers-com-rogers-please-rollback-navigatr-for-nextbox?recruiter=369614048&...

Re: New Nextbox Navigator

jinx8910
I Plan to Stick Around
Thanks. Signed this as well!

Re: New Nextbox Navigator

shan-man
I Plan to Stick Around

Has anyone had any luck reaching Ron Perrotta, SVP Residential Services? Apparently this thing is his baby (or perhaps I should say "stillborn fetus"). I've called the Rogers main number a couple of times during the day (number can be found here). The first time I asked the receptionist for him and I was transferred to the voicemail of his assistant Nikki. I left a message explaining our frustration with Navigatr and asked for a call back. No callback received.

 

A couple of days ago I tried again. This time I was advised by the receptionist that she has been instructed to route all calls about complaints regarding Navigatr to the Office of the President. This suggests either there's been so much feedback that his office can't handle it, or that his office doesn't care and they'll handle the complaints by dishing out credits.

 

I have figured out a neat trick though. If you call the number in the evening when there's no receptionist and use the directory to look up Ron Perrotta, you'll be connected directly to his personal voicemail. I've now left him two messages this way. No callback yet.

Re: New Nextbox Navigator

gregneff
I Plan to Stick Around

Thanks for the link shan-man.  I signed as well.

Re: New Nextbox Navigator

Byter
I've Been Here Awhile
I've signed as well and shared on Facebook. Hope we can get Rogers to do the right thing.

Re: New Nextbox Navigator

park
I'm an Advisor

@shan-man wrote:
I've had a Suits series recording set up since before the switch to Navikrap. After deleting last week's episode the tile disappeared. I assumed it was the previously mentioned problem where series with no shows scheduled don't show up at all. I now discover this evening that Suits wasn't recorded last night. Is there any indication why? Nope. Because Suits is on hiatus and Navigatr therefore won't show me if its still scheduled for recording.

To make it clear to Rogers:

1. Navigatr doesn't show ANY listing for scheduled series when there's no episodes in the current guide.
2. Navigatr is not recording things that it should.
3. Just give up on Navigatr already. You know it's inevitable once you unleash the Navigatr on the larger market,

 

Cartianly roilling-back is an easy fix. But Rogers wants to press on fixing what might just be unfixable.

Anyway simple fix for this annoyance is show empty series (i.e. no recordings and none yet scheduled) with a scheuled (0) in the tiny-text.

 

On an more general topic (and maybe this should be a NEW TOPIC in this Forum),

what can Rogers do to make Navigatr better than the old guide ?

Certainly surveying customers who have been subjected to the flaweed version for a month is one great idea.

And by a recent post, it looks like that is underway.

 

Let's also share and discuss our ideas for new/better capabilities. 

Please look for my one of my favourites, if I may steal from The next(?) US President in the hopefully new topic HOW TO MAKE ROGERS PVRs GREAT, AGAIN.

 

Re: New Nextbox Navigator

park
I'm an Advisor

This topic should focus on NEW things that would make the Navigatr PVR function superior to the old guide.

 

One good feature of the new Navigatr is that it remembers which recording you last were watching.

So if you are flipping between a live show and a recorded one (e.g.during commercials) or wanna watch

a few baseball games or newscasts at the same time etc. this is helpful. 

I don't recall if the old guide did that.  I don't think it did.

 

However it takes a few button pushes to do the flipping.

 

Could Rogers program the [last] key to flip is to the last thing watched, not just  a live TV channel ?

One button to go between a live show during commercials to a recorded one.

Most of the time, commercials appear all at the same time, so flipping channels on live TV is often a waste of time.

 

In my case it would be neat if the [last] key could also do [2nd last] as well. e.g. by hiiting the button a 2nd time within a few seconds.  But that may be confusing to some.

 

A few minutes after initial post: Hilarous/ ridiculous

Tried to create a new extermely positive thread about making the New PVR software even better than the old one  and guess what?....  the thread get crushed and the post ends up here !

 

Over and OUT !

 

Re: New Nextbox Navigator

Lurker
I'm a Senior Advisor

No, don't. If you have new ideas for PVRs, part them in the Idea Box forum where they belong.

This thread is already clogged up enough already.

Re: New Nextbox Navigator

lensman
I'm a Reliable Contributor

@jinx8910 Wrote "So today I received an e-mail survey from an "independent" company. It was all about the Rogers Navigatr and what did I think of various changes. Every question was based on the issues addressed on these 65 pages. I hope others are getting it and responding..."

 

Yes I did and yes I did!

 

In general, I don't have a problem with the new "Guide" but when it came to the questions regarding the PVR side of things well they got negatives all round from me.

 

 

 

 

Re: New Nextbox Navigator

park
I'm an Advisor

@Lurker wrote:
No, don't. If you have new ideas for PVRs, part them in the Idea Box forum where they belong.

This thread is already clogged up enough already.

 

 

 

Already done..

 

New thread started.. (hopefully)

 

 

 

OOps new thread killed in record time... To quote Pete Seeger's song, Rogers "When  will you ever learn?"

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor

@theClubHopper:  I guess if Navigatr had wiped my recordings and I wasn't getting any response from Rogers, I would feel as frustrated as you.  It seems like my post doesn't matter anyway.  It has now been 48 hours and no response.  I'll give @RogersStrick the benefit of the doubt, maybe on vacation.

 

I had expected one of three responses:

A community manager is not high enough up the food chain to release that kind of information.

or

I'll check with the development team and get back to you.

or

Thank you for your feedback.  We are always looking to improve your experience with Navigatr.

 

My only intention in putting all the issues into one post was to help the community.  In fact, I was hoping to do posts which outline the workaround for as many of the issues as I could.  I found the Facebook complaints and the rote responses from Rogers especially upsetting.  Assuming there will not be a rollback, there needs to be an easy way to share "best practices" on how to get by with Navigatr as best as we can, at least until there is a new release with fixes or enhancements.  Unfortunately, to make it easy for people to find the workarounds, they would need to appear in the "sticky" section of the thread, and that would require cooperation from a moderator I guess.

 

Do you support doing this, or do you think Rogers should be the ones documenting workaround instructions? 

Re: New Nextbox Navigator

Mister_A
I Plan to Stick Around

@roxandtreez wrote:

...I had expected one of three responses:

A community manager is not high enough up the food chain to release that kind of information.

or

I'll check with the development team and get back to you.

or

Thank you for your feedback.  We are always looking to improve your experience with Navigatr.

 

Hi Rox,

 

What an optimist...


...My only intention in putting all the issues into one post was to help the community.  In fact, I was hoping to do posts which outline the workaround for as many of the issues as I could...

 

Do you support doing this, or do you think Rogers should be the ones documenting workaround instructions? 


 

No, you / we shouldn't waste time on 'workarounds', and neither should Rogers, because this total failure of user interface programming should be rolled back to the previous (not all that great) interface, not forced down our throats.

 

If this were an automobile, it would be comparable to 'upgrading' to octagonal tires, changing the text on the gauges to unreadably tiny and making it grey on a (slightly different) grey background, leaving out some of the controls (brakes, who really needs 'em), putting some of the remaining controls in the back seat and the trunk, and telling us that we should be glad for the new and interesting 'user interface experience', such as steering from the trunk using a periscope. And all this has been 'tested' by some of their in-house technical people.

 

Why would we even need 'workarounds', when this 'upgrade' is such an obvious improvement!

 

Lose the 'tiles', have default settings make sense (i.e. exit to the info screen of the recorded program you were watching), fix the font, add back *ALL* the missing program info to the main index page, etc., etc.

 

Sheesh!

 

Best regards,

Mr. A

 

Re: New Nextbox Navigator

shan-man
I Plan to Stick Around

@roxandtreez@theClubHopper,

 

You've both been keeping lists of issues. I just spoke with an advisor at the Office of the President and she said I could email her a list of issues. I was going to start with the @roxandtreez list, add a couple of my own, and send along. Are there any additional issues you'd like me to add?

Re: New Nextbox Navigator

billmcintyre
I'm a Trusted Contributor

Hi Krap.

 

Rtn doesn't/didn't have the ability to 'remember' the last program you were watching before you go and watch a live program, but the software before Rtn DID.  I don't know if you remember SARA on the SA 8300 box - well that box had a dedicated 'playback' channel - Ch 950 - I think.  And you could leave that channel and go to a live channel for a few minutes, and when you returned to 950, the program you were watching was there ready waiting for you - to continue watching from the location you left off.

 

But Rogers, in their wisdom of 'improving your TV experience' - REMOVED that ability during the 'upgrade to the NB2 - and they also removed about 15 other USEFUL features - most of which I used every day.  (features like being able to record just certain parts of a program (like only the starting monologue of Leno or Letterman, etc.) - so you could record precisely what YOU wanted to record.  For example, there are certain programs that I KNOW are going to be only commercials during the last 5 minutes of the show - so I would only record the first 55 minutes.  And you could specify if you wanted the program to record 1 or 2 minutes longer - and I think you could have the program start a minute or two early - or more - if you wanted.  And SARA had a bunch of other useful features - like a slo-mo THAT WORKED.

 

But Rogers idea of improving our experience is to take away features when they 'upgrade' - and that happened going from the SA 8300 box to the NB2 - and it certainly is the case with the introduction of Navigatr.  

 

 

Lensman:  About the 'surveys' that you may get - there are several types out there - and one of them is complete garbage and a total waste of your time.  It is a total fraud that is poorly disguised advertising for certain products.   The 'survey' I'm talking about PROMISES to compensate you for your time - and at the end they offer you certain free products - and they are ALL complete garbage that 99% of us would have no interest in.  So please be careful of how you invest your time.   One of those types of surveys is a #$%%@ insult.

Re: New Nextbox Navigator

JohhnyRockets
I'm a Trusted Contributor

@billmcintyre

You are so correct. We still have an SA8300 (given to us a gift) and I prefer it in every way to NB3. The only downside to this box was the lack of recording space. Of course many used an eHDD to overcome this issue but the bottom line is that I still much prefer using this box to program shows than NB3 and we do not even have Navigatr yet! The dedicated channel was great and the ability to actually put in a specific start and end time will always be a major advantage over RTN. We resisted even changing our second SA8300 (a rental unit) until Rogers made us an offer we could not refuse. I just don't get it! Why does something that is considered new and enhanced always have less features than what we previously had?

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor

@Mister_A:  Well if a rollback is going to happen, I hope it is done before Labour Day.  As @theClubHopper posted earlier, it looks like a rollback will require a factory reset.  I am in good shape right now as far as having few recordings, but I would not want to have a reset done after the new seasons start in September.

Re: New Nextbox Navigator

Mister_A
I Plan to Stick Around

@roxandtreez: If I had to venture a guess, I don't think Rogers will actually roll back the software 'upgrade'. I base this pessimistic view on my previous experience with large corporations developing so-called software upgrades, and/or 'implementing' software programs on unsuspecting, captive audiences. In one of my past lives, the giant, 40,000 employee, international corporation for which I worked, decided that they needed to 'integrate' their project management software with their accounting system at enormous cost in time and money, because the CEO couldn't get updated cost reports on Monday for the previous week. This was rolled out without consultation and reasonable user testing. I know, because I was the team rep for our location.

 

The result makes the 'o'-less Navigatr upgrade look like a brilliant stroke of genius by comparison. (I can see the ads now: 'User quote: "Navigatr... a brilliant stroke of genius..."')

 

Basically, the project management software required a lot more effort to use, costing manpower and overhead, the data was basically made up in order to get the processing done over the weekend (everyone now had to submit timesheets for the entire week by Wednesday noon), etc., etc.

 

I (foolishly) asked one of the senior management how the unusable mess that used to be project management could possibly have been implemented. His answer: "Integrated systems are the way of the future. Yes there are some problems, but get used to it."

 

Integrated yes, but *implementation* matters.

 

Just like at Rogers, the senior level is unaffected, of course, and can force people to use the software. The 'fix' was to a) collect all the complaints and suggestions, b) put a team in charge of 'fixing' the software, c) removing certain functions to try and streamline the software, and d) declaring "It's fixed! Now back to work everyone!" Sound familiar?

 

Only when it hits the bottom line will something actually be done. Since TV makes up more than 1/3 of Rogers revenues, that might actually happen sometime in the not-to-distant future, but the senior executive(s) responsible aren't going to fall on their swords, because most customers won't complain, and probably won't do anything about it.

 

Just a suggestion -- go to a friend's house who has Bell TV and see how it works by comparison. Suggestions for the improvement of Rogers Navigatr will probably be easier to come up with.

 

Regards,

Mr. A

 

p.s. - Seriously?!? Only one 'like' for my previous post?!? I thought the car analogy was pure gold!!!

Re: New Nextbox Navigator

lensman
I'm a Reliable Contributor

@billmcintyre Wrote "About the 'surveys' that you may get - there are several types out there - and one of them is complete garbage and a total waste of your time.  It is a total fraud that is poorly disguised advertising for certain products.   The 'survey' I'm talking about PROMISES to compensate you for your time - and at the end they offer you certain free products - and they are ALL complete garbage that 99% of us would have no interest in.  So please be careful of how you invest your time.   One of those types of surveys is a #$%%@ insult."

 

Thanks, yes, I'm aware they are thinly disguised ways of advertising, however, I figured they paid for it and with a bit of luck are actually doing something with the stat's they get. If they get enough "Very poor" answers on those sections re the PVR maaaaybe they will add that to the complaints filtering in from every which social media direction...

 

Re: New Nextbox Navigator

lensman
I'm a Reliable Contributor

An aside regarding not being able to do rollbacks, etc. I was speaking to a friend of mine who lives in the same city. Asked him what he thought about the new Navigatr. He said he didn't have it. Oh, why not? I asked. Turns out that way back when Rogers rolled out Netbox 2.0 he was still on 1.0 or the old SARA (sorry, I haven't kept up with all the names/dates). He HATED the new 2.0 and called and complained. They rolled him back and he has ever since NEVER received any of the updates! How that's possible, I can only assume, is that Rogers DOES have the ability to NOT force things down our throat if we request they do not do so...

 

 

Re: New Nextbox Navigator

roxandtreez
I'm a Senior Contributor
@shan-man: Nothing from me. After 4 weeks, I think all the major issues have been posted in one way or another. I am getting a periodic bug where I have multiple recordings for a series, but the tab only shows one of them. Switching to the Scheduled tab and back to Recorded fixes it, but I haven't been able to figure out what causes it yet.

Re: New Nextbox Navigator

park
I'm an Advisor

@shan-man wrote:

@roxandtreez@theClubHopper,

 

You've both been keeping lists of issues. I just spoke with an advisor at the Office of the President and she said I could email her a list of issues. I was going to start with the @roxandtreez list, add a couple of my own, and send along. Are there any additional issues you'd like me to add?


If a OofP staffer has to ask for a list of Nagikrap issues, the President is so out-of-touch with customers and likely his own staff, that he really should resign today, or be fired by Rogers board.

 

Guy Laurence,Rogers CEO, from his BIO on Rogers.com:

He is a strong executive who takes decisive action in complex, capital intensive businesses. He is passionate about the customer and this thinking guides his decision-making and his approach to operational excellence.