cancel
Showing results for 
Search instead for 
Did you mean: 

New Nextbox Navigator

BS
I'm a Senior Advisor

My wife was just moving through the new navigator and has the following questions, concerns.

 

The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.

 

In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.

 

When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.

 

Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.

 

Otherwise, I am kind of indifferent to the new layout, but do like some features.  I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.

 

Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.

 

BS

 

***Edited Labels***

1,698 REPLIES 1,698

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

You'll probably get nothing if you don't call in and complain.

Try starting off with "I'm one of the Navigatr victims and I'm calling in for compensation".

Re: New Nextbox Navigator

iris42
I Plan to Stick Around

I honestly don't care about compensation as I have 3800+ points to use. My real concern is the font size and the lack of consideration about fixing it. I am a senior and the font size is almost impossible for me to read from 8 feet away.  I see that a few things have been fixed and I have managed to find my way around the new interface. Upon reading that Rogers expects that each of us is to call and they will prepare a service ticket is beyond ridiculous when it is happening to everyone, not just a few! 

 

Here is something of interest regarding font size for users:

 

https://www.usertesting.com/blog/2014/08/06/choosing-the-right-font-a-guide-to-typography-and-user-e...

 

"The purpose of any text on your website or app is to help your users accomplish their goals."

 

"Older users or folks with visual impairments especially struggle with small text. Even people with perfect vision experience eye fatigue from staring at screens for too long—and get irritated when they have to squint or zoom in to read text."  (or are having to walk across a room to read the text)

Re: New Nextbox Navigator

TheArcher
I Plan to Stick Around

This morning I recorded 5 different soccer games, each starting and finishing at roughly the same time. Now I go into Recordings and there are 5 boxes, each with the title "Barclays Premie..." at the top and NEW at the bottom. There is no way to identify which is which without opening each box until I see the one I want to watch first.

With the previous firmware, each game would have been listed in a table which would have had a title which identified at least part of the names of the teams involved, as well as date, start time and duration, thus  allowing selection of the desired recording immediately.

It is absolutely beyond comprehension how anyone could have designed such inadequate functionality, how anyone could have tested it and given it thumbs up and how any manager could have approved its roll-out.

The areas which have had this inflicted on them need to have the previous firmware restored ASAP. There can be no technical reason this cannot be done - only upper management's refusal to allow it because they are unwilling to admit how big a disaster they have foisted on their unsuspecting customers.

 

Re: New Nextbox Navigator

billmcintyre
I'm a Trusted Contributor

Cap07 said:  "I just now accidentally deleted an episode of a series I've been recording because when I hit delete it took me back to the most recently recorded episode instead of the oldest. Why can't it just recognize which episode you've been watching as the one you want deleted? This was on the PBS station and won't be broadcast again so it's totally gone. I can't believe that someone who actually uses a PVR designed this User Interface. It's bloody horrible. Time to hit social media and complain to the world."

  

I can't believe that the management is SO STUPID as to take away MORE FUNCTIONALITY from a very buggy and unreliable PVR - after they took away about 15 features I liked and relied upon with the change from SARA (SA 8300) to NB2, NB3.  Many of you may have forgotten about SARA, but it did many things that the RTN interface does NOT do.

 

And this all makes me start to wonder:  is Rogers INTENTIONALLY crippling the PVR in order to coerce us into watching more live TV, and more On Demand programming - because doing so earns more money for them?

 

Remember, Rogers owns many TV stations, and other revenue streams, and they have had to negotiate deals with TV show creators who do NOT want us skipping commercials - because that is how they earn their money - so it almost seems that Rogers is conspiring with other TV station owners and content providers to cripple the PVR so that we cannot get into the habit of skipping commercials, and archiving our favorite shows. 

 

What do you think?  I think it's about time to start a separate website where ripped off customers can start to list their complaints. 

Re: New Nextbox Navigator

Attila_
I Plan to Stick Around

Rogers and Bell have only one thing going for them.

 

It is certainly not the price of their bundles that only contain a few channels that we watch. Not the wide selection of their on-demand services. Not the quality of the movies on TMN and such. Not the reliability of billing systems etc ad nauseum.

 

The one thing is convenience. The convenience to watch what we want, when we want and to skip the commercials, if we want - all from one source.

 

When this convenience is taken away, the other less convenient, but far less expensive alternatives start to look much better:

 

OTA channels, Netflix, Free channels on smart devices, Roku services etc.

 

The TV watching landscape is changing. Rogers can stay on top of it or get buried by their own ineptitude.

Re: New Nextbox Navigator

billmcintyre
I'm a Trusted Contributor

Attila:  Yes, I have been spending hours researching 'cutting the cord' because I'm not going to contnue to pay $240 a month for home phone, internet and cable when I can get VOIP phone basically for free, and there are lots of choices of ISP's to give me internet - and my PVR has not been working properly for 7 weeks.  As described in another thread - my PVR developed some sort of corruption, and I am OFTEN not able to play recordings - and in order to hobble the machine back into working again, I have to reboot, and reboot - and some days, I have to reboot a dozen times - just in order to watch programs.

 

Rogers has no solution to this problem.  The only "fix" - is to do a complete return to factory settings - which means I lose all my recorded programs, and scheduled programs, and favorite channels.  This is absolutely UNACCEPTABLE.

 

But, as a result, I've been watching valued stored programs on my PVR, and I'm down to 30% full on my drive - and when I get to zero I may be saying goodbye to Rogers forever.

 

It's now possible to get almost all TV shows off the internet (especially since I don't watch sports) - so I'll spend a tiny bit on Netflix (the US version), and a few other streaming services - and Rogers can cry all the way to the bank as I join the thousands who abandon their thieving monopoly.

 

Rogers - your days are numbered.  You've been taking advantage of us for too long.

 

 

Re: New Nextbox Navigator

User2014
I Plan to Stick Around
Agreed This tile system is useless. Worse than useless because it now seems to have its own internal logic I have given up resorting by alpha becauase it stubbornly reverts to what it calls recording date order But But But Even then it seems to move things around in seemingly random order Something i recorded today will be three rows of tiles down.

Seriously Was there a big protest against the simple list system? Did rogers think they were solving a problem that didnt exist?

Re: New Nextbox Navigator

park
I'm an Advisor

@User2014 wrote:
Agreed This tile system is useless. .......

Seriously Was there a big protest against the simple list system? Did rogers think they were solving a problem that didnt exist?

Sad to say, Rogers has now CREATED a probem that did not exist. 

There are fundamantal design flaws in the new system.It truncates names. it mixes recorded and scheduled progams, text is too small etc. etc. This makes it more difficult to retrieve and watch program and to check/confirn what is going to be recorded, plus the new system make it too easy to delete the wrong program in a series !  Not to mention zapping NB2 harddrives.

 

Rogers has yet to figure out that its most interested and involved cable/TV customers are those those with PVRS.

We have invested in a PVR (or 2 or 3) because we value TV more. 

 

Rogers spent muchos $$ to shoot itself in the foot ! 

 

 

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

theClubHopper wrote:

In my case, having refused the original ROD movie/token bill credit, and having not yet accepted the re-negotiated package I'd had to fight with E-Management for, I was pleasantly surprised when the O of the P person did the right thing and just came out and said "Here's what I'm going to do for you..". I was happy with what was offered (and it wasn't a NB3), and I don't "happy" easily, but I added, "That's me happy but what about everyone else?".



So were you sworn to secrecy as to what the compensation was?


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

theClubHopper
I'm a Reliable Contributor

Neil's right.

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

It just irks me that every customer has to haggle and broker their own compensation deal with Rogers.


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

Got the new navigator, but doesn't work now. No movies or tv shows in Shomi, says no videos.  Trying to turn off discriptive video and navigator settings won't work. Now have to make a trip back to the store with my nextbox to get a new one, because updates screwed it up.  Not happy.  And we lost all our recorded shows, because we got no notice this was happening....

Re: New Nextbox Navigator

Jack22
I Plan to Stick Around

I said to myself that I would never send another reply to this forum.

No one at Rogers appears to be listening to any of our comments.

Two weeks later and not one single reply from HQ as to when any type of fix might occur.

NOT ONE SINGLE REPLY ON THEIR OFFICIAL SITE

SILENCE IS NOT GOLDEN

Why should we have to call individually to receive any kind of compensation?   It should automatically be "rolled out" as was their abominable mess.

99 % of the people want the old system back.  How hard can that be?  If you cannot figure out how to fix it - how hard can it be to put back what the majority want?

Totally, totally disgusted wasting my time every day trying to watch a recorded program without having apoplexia.

That is not how tv should be watched.

 

Good Evening all

Re: New Nextbox Navigator

sorinst
I'm Here A Lot

Hi,

 

This Navigator interface is the worst Rogers upgrade I have had in years. By the end of this contract, in December, I am going to cut all my dealings (TV, Internet, 5 cell phones) with Rogers. I am paying a ridiculously huge bill only to get more headaches.

 

How does this upgrade make my tv-watching experience better?  Rethorical question, of course. We all know the answer. So I'll vote with my money.

Re: New Nextbox Navigator

BS
I'm a Senior Advisor

@Jack22 Please don't let this drive you  into an apoplexy - for people who don't know it, it is also known as a stroke, and usually preceded by the actual organ or part of the internal organs and systems where it occurs. High blood pressure can cause it.  So please don't let this insanity drive you to that level - take a break, watch some netflix or online shomi if you have it, or watch tv shows and networks on your computer using VPN's where needed.

 

You can begin to research where you are going once your contracts run out.

 

I have to agree though, this whole mess along with others led to a major incident with my PTSD - I just had enough. I have got it back under control, but I don't need these headaches and triggers.  My wife and I have agreed that we are looking at new options when our plans terms run out, and our two daughters have already decided that when their phone committments run out in December, they are porting out their numbers, unlocking their phones and moving on.  This will also be the opportunity for me to make a decision on my home phone options - do I really need it anymore, or do I look at VOIP, or just go cell phones (note I said cell phones, not smart phones - Rogers can't get it through their thick skulls that some of us just want very small number of minutes of voice (phone) per month, and text, so give me basic plans with an add on where needed (you know like the old days) - you can do this at Fido - bring your own phone and get a basic phone plan 29.00, limited talk, but we don't talk that much on phones anymore, and I am more than happy to work with VOIP options for longer calls from home. And that I do want a smartphone for the many apps that benefit my health, reminding me of med changes, etc, but I don't need data for this, I use WIFI strictly for data at home, and there is barely a restaurant, coffee shop, theatre, even my doctor's office that don't need WIFI.  I use my cell phone for emergencies, texting rather than calling, and now buy my phones outright - I put 30.00 per month away in a bank account to buy the next phone. Two years and I have made interest on my money, and no economic incentives required.  I could even use my line of credit at 3 percent if there was an emergency.  I refuse to take these big phone plans just to allow me to buy a phone on monthly installment over two years.  You are still paying the full price for the phone, just being forced into more expensive services I don't need.  There is a sucker born every day, but I am not one of them.

 

I wait to see what they will do with this mess.  There are lots of task steps of screen clips to walk us through how to work with the horribly designed interface.  I notice they haven't done one on sorting recorded shows, or how to get to see our series easily.  They make it look real easy, pulling a show from the top set of tiles in their presentations.  They don't show the difficulty of dealing with actually finding shows, once you find that there are 5 seperate tiles of each show, and one with a scheduled showing of series in it.  I would love to post a step by step version of how I have to work with my screens and contrast them to this simplified, very minimal complexity of the task steps that one of the reps did.

 

For a 22 year customer, the absolutely deafining silence as described is driving me nuts too.  I write comment after comment, and nothing official is said, we each tend to solve each other's problems with workarounds, and my wife is now at the point where she doesn't even want to here the word Navigatr ever again, so to get her to buy into it is time to move on is quite an accomplishment.  She is one of the primary reasons why we have never moved - happy with the ease of the services she uses, a common email address for years, a home phone number she is happy with price and chosen options, and cell phones at a price we are happy with to meet our basic needs - nothing extra.  So be proud of yourself Rogers people who decided to go down this road of trying hard to move us from grandfathered plans on cell phones to your new share everything and rolling out this mess on Navigatr, and before, all the bugs related to the new billing options and deliberately taking away features like talk detail without fully understand what people use that for, and then us having to keep saying over and over again, put it back.  They did do it, but we pay for service, not headaches.  So like I said, after 22 years, I am seriously thinking of looking at other options - cut the cord, satellite, bell fibre, over the air digital, Internet options are a dime a dozen, and cell plans for our specific needs are easily found without having to spend so much time making sure that each time they suggestion this new package that will give us so much more for less money, only to find out that we have actually lost services that we have carefully chosen to meet our basic needs, then making poorly informed decisions about package offers without the reps communicating the impact on our services clearly, even when we have asked them to do it.  I feel like they are so busy telling us that they are listening and making changes, that once they make the change, they forget to see if we really wanted it or not and giving us options.  I know there are business decisions in the development of all these models to maximize profit, but they need to remember that there are consumer decisions that can be made.

 

When so many people who are long term customers are saying on these forums that they are ready to call it a day, either they really don't want to keep us, or they are not fully thinking of us when making decisions.  I know I have never been asked what I would like to see in products, packages, etc.

 

Life goeson, no apoplexy going on here (I hope), and fortunately, I have therapeutic support for my own disability to deal with frustration.  If I didn't, this stuff would have probably ended me up in hospital in crisis.  And I not overblowing this at all.  When you have PTSD, severe depression and anxiety disorder, it is a real challenge to work with significant challenges and frustration that has been created totally by Rogers implemenation and staff.  I have managed, but one of the other solutions to keep me healthy and not set me back is just to say goodbye.  I personally have dealt with too much in 5 weeks, as have every member of my family.

 

We shall see.

 

Bruce

Re: New Nextbox Navigator

I feel your frustration. Now I realized that the previous interface was soooo good 

Re: New Nextbox Navigator

JohhnyRockets
I'm a Trusted Contributor

@BS

Thank you for your well thought out discussion of why so many of us are feeling as frustrated as we do with Rogers. Like you, I am in 100% agreement with you about the expensive Share Everything wireless plans. When our last contract expired, and tired of being "upsold" by Rogers to a plan we did not want, we finally made the move to a competitor. Currently, we pay less for 2 phones than one phone would cost us with a Share Everything plan and we still got a subsidized phone at no extra cost, plus a data plan, albeit a small one. You are correct - WiFi is prevalent in so many places, even more so in the U.S. where we travel a great deal that we in no way need all the bells and whistles at an extravagant price. Sadly, customers like you and I do not seem to be as important to Rogers anymore.

 

One item you could have added to your discussion is the fact that when Rogers revamped the MyRogers page last April, they removed the ability to program our PVRs via the MyRogers Website. Based on some of your comments, I suspect you are no spring chicken any more. Neither are we. We spend a good deal of time in Florida every winter (as well as other travel) and the ability to program our PVR from there to have lots of programs available when we get home is priceless. That function is no longer there, despite the fact that is was working well most of the time up until the MyRogers Website was revamped. Here it is August and the function still has not returned. First, we were told it should be back in mid-July. The next thing we were told is that it is now another couple of months away from returning. Will it ever return? On top of that, we are told to use the app instead. What if we do not have the app or do not want to use the app on a 4.5" screen? Or what if we have an Android device where the app does not work? It gets very discouraging too when you cannot get any real answers from Rogers.

 

As for Navigatr, we are fortunate to have not received this "upgrade" yet. Everything I have read has both my wife and I dreading the day when we get it. Once again, there seem to be no answers from Rogers. We are told they are working on the issues. We are told there is no turning back. We were told there would be a revised rollout schedule published last week. If there was, I cannot find it. You are correct when you say "the absolutely deafening silence as described is driving me nuts too". This thread is now up to 29 pages long in just 2 short weeks and I am sure that the "deafening silence" is driving every single poster here nuts as well. In fairness, Rogers has listened to their customers before. A few years ago they introduced the now infamous Quick Start Guide. This replaced the normal guide when you hit the "guide" button on your remote. From what I remember, it was nothing but promos hyping Rogers. In order to see the real guide, you then had to hit the "guide" button twice. What a furor this created. Customers were up in arms just over having to hit the "guide" button twice. Do you know what though? Rogers listened and gave us the option to change things and to have the real guide show up on the first click of the "guide" button. Will they listen again? As you mentioned, "We shall see." We shall see too if like you, my wife and I seriously consider switching our services as well. We still have home phone, Internet and Cable with Rogers. We would like to stay with Rogers but..................will Rogers finally make it impossible for us to do so?

Re: New Nextbox Navigator


@JohhnyRockets wrote:

 

 

 We are told they are working on the issues. We are told there is no turning back. We were told there would be a revised rollout schedule published last week. If there was, I cannot find it.



I beleive all they did..

Was update the OLD blog post.

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/412

Which then says COMMING SOON for the other areas.
IE:  We dont know yet. 

Re: New Nextbox Navigator


@JohhnyRockets wrote:

We were told there would be a revised rollout schedule published last week. If there was, I cannot find it.


 

Here's a link to the revised schedule.

Edit - looks like @Gdkitty beat me to it by the 7 minutes I used to add the additional information below:

 

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/412

 

Basically, it looks like no one at Rogers knows, since all they have is "coming soon" at the bottom of the blog for areas where the dreaded rollout has not yet occurred.   I can only hope that this mess doesn't make it to Toronto, or when it does, that some of the issues raised in this and other threads will have been addressed.  I cannot believe how poorly this was thought out, if there was any thought given to it, outside of marketing.  

 

They have now provided another set of links so that people can learn how to perform functions on Navigatr that were easier and faster on RTN - see below:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

What a mess!

 

PS. For people with 8642s that don't have access to the "settings" menu, etc., you can try calling rogers technical support, ask for the engineering team to perform a factory reset.  This has worked for some people. A simple reboot or reset will not help.  Of course a factory reset will erase everything on the STB.



Re: New Nextbox Navigator

JohhnyRockets
I'm a Trusted Contributor

@57

I notice too that with the second link you have provided, the ability to provide feedback has been disabled.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

Also, another special NEW How to has been posted and yet again, no ability to provide any feedback.

 

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/592

 

They both make it sound once again like Navigatr is a done deal and providing feedback here is a waste of my typing skills!

Re: New Nextbox Navigator

lensman
I'm a Reliable Contributor

@JohhnyRockets wrote "One item you could have added to your discussion is the fact that when Rogers revamped the MyRogers page last April, they removed the ability to program our PVRs via the MyRogers Website...."

 

Absolutely. I have been waiting forever for this to return also...

 

Incidentaly, I sent a message to the Office of the President the other day re this whole fiasco. Today a message was left on my answering machine (despite saying I wanted to be contacted by email, if I recall correctly) and I'm sorry to say I couldn't really make it out. Name was Brett or Brent, and he apologised for something regarding the Navigatr. Didn't leave a number so really have no idea if he will call back or not...