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New Nextbox Navigator

BS
I'm a Senior Advisor

My wife was just moving through the new navigator and has the following questions, concerns.

 

The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.

 

In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.

 

When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.

 

Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.

 

Otherwise, I am kind of indifferent to the new layout, but do like some features.  I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.

 

Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.

 

BS

 

***Edited Labels***

1,698 REPLIES 1,698

Re: New Nextbox Navigator

headhoncho
I Plan to Stick Around

Has the rollout been resumed after they halted it?  Just wondering if it's any better than what was first rolled out.  Someone posted earlier that they suspected that a beta (or alpha) version was deployed by accident.  That certainly sounds plausible.  If they are continuing with phase 2 this week, then it must have been an easy fix which makes the "accident" sound likely.

 

I'll be in the phase 2 rollout this week (if it happens as planned).  I just can't believe that Rogers would continue to roll out something that sounds so flawed, so I'm holding out hope that what happened was an error and the correct version will be much better.

 

signed, Mr. Optimistic Smiley Happy

Re: New Nextbox Navigator

Sorry to  disappoint but:

 

If they roll-it-out, Rogers will treat all customers equally, so you will get the same service we got.

But this time they can't claim they did not know it was bad. 

 

BTW: If Rogers could fix the any of the problems quickly, they would have already done so

(assuming they have a a solid QA/verification process (other than us guinea pigs)).

 

Re: New Nextbox Navigator

I agree!   At the very least Rogers should give us the option of sticking with the other version rather than forcing the awful Navigatr guide on us!

Re: New Nextbox Navigator

kso
I Plan to Stick Around
I 2nd all of User2014's post. Especially x1000 the schedule & recordings being separate.

Re: New Nextbox Navigator

DCBW
I'm Here A Lot

If this was a case of accidentally installing a beta version, why not just install the correct one immediately and save themselves a huge headache?

Re: New Nextbox Navigator

park
I'm an Advisor

 


@DCBW wrote:

If this was a case of accidentally installing a beta version, why not just install the correct one immediately and save themselves a huge headache?



But, Rogers has the option of downloading whatever they want anytime,

and usually do so around 2AM every night.

 

Alternately power-cycling (pulling the plug, wait 30 secs, plug back in) will get you whatever software download Rogers has ready for your machine.

 

 

 

 

 

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

@User2014 wrote:

Navigatr Wish List

 

I called the Rogers call centre to complain about the new interface and was told to post my issues to the Forum, because thats where management finds these things out.


We know how that works on the forum.

 

Additionally, you can post on the Rogers Facebook page. However, those posts are not very prominent  down the left side, and don't go back more than a day, so "evaporate" quickly.

 

There's also the Rogers Twitter feed that's suggested. Can't really comment on that because I only use it occasionally to follow big breaking news and some court cases.


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

@headhoncho wrote:

Has the rollout been resumed after they halted it?  Just wondering if it's any better than what was first rolled out.



That's a good question. All I've seen is rumours, nothing from Rogers. I've asked for a forum section here by Rogers to document the day-by-day Navigatr saga so customers know the truth, what has been fixed, and when to expect it.


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

park
I'm an Advisor

@OLDYELLR wrote:

@headhoncho wrote:

Has the rollout been resumed after they halted it?  Just wondering if it's any better than what was first rolled out.



That's a good question. All I've seen is rumours, nothing from Rogers. I've asked for a forum section here by Rogers to document the day-by-day Navigatr saga so customers know the truth, what has been fixed, and when to expect it.


But the real question is WHAT ARE OUR OPTIONS should Rogers continue on and not stop/Roll-back next week?

I'm not particularly interested in being an alpha, beta, and gamma test site for another flawed product.

NB2 was more than enough !

 

Re: New Nextbox Navigator

Jack22
I Plan to Stick Around

Thousands and thousands of complaints.  My husband and I were out and about and everyone in our immediate area of the restaurant was talking about this horrible mess.  Can you imagine how many people are enraged about this that do not know they can express their opinion here in the forum.  Rogers probably thinks that the people on the forum are the only ones complaining.

I really don't think it matters as Rogers cannot or will not make a response via media or e-mail to address this situation.

Senior Managers (fire them all) must have the Navigator in their homes.  What do they have to say on the matter?  What does Mrs. Senior and all the little Juniors in their homes have to say?  They cannot stay silent for much longer.  The long weekend will be over soon and some sort of response is expected.

To the Rogers employees who participated in the testing - what were you thinking? 

This cannot continue - put it back - 

Some of the articles I have read on the forum regarding their experience with Technical Support are just mind-blowing.

I am sure they are overwhelmed and frustrated themselves but some of the nonsense they are spouting is incredible.

If I had been without cable since the Tuesday roll-out I would be ballistic!   Then to have someone tell me my Nextbox might be at fault.   Grrrrrrrrrrrrrr-h!!!  (That is being very lady like).

IS ANYONE FROM ROGERS STILL READING OUR COMMENTS OR HAVE WE BEEN ABANDONED?

WHEN WILL ROGERS REPLY ON THIS SITUATION?

HOW WILL WE BE NOTIFIED OF THIS RESPONSE AND YOUR GOING FORWARD SOLUTIONS?

DON'T CARE IF TOMORROW IS A HOLIDAY - ALL OF YOU - SENIOR POOH-PAAHS AND ALL - SHOULD BE AT HOME AND NOT THE COTTAGE - BRAIN STORMING ON HOW TO FIX THIS MESS ASAP!!!!!

***  My goodness,  all of you out there, maybe they should not fix it.  Can you imagine the mess they are going to make when Rogers tries a fix? *** 

Re: New Nextbox Navigator

lensman
I'm a Reliable Contributor

@Debinacorms  wrote this " Where you have multiple episodes recorded and you click into that show, you cannot see at a glance the date of the recordings. You have to go into each individual recording, one at a time."

 

Well, I haven't even been able to figure out HOW to find each recording of a series. If there are two or more recorded I only seem to thave the option of watching the last show recorded. Once that is watched and deleted THEN the earlier show(s) appear! What good is that? Obvioulsy I'm missing something if you ARE able to at least see a list of the recorded shows available.

Re: New Nextbox Navigator

gregneff
I Plan to Stick Around

The cable contract for our condominium high-rise is almost due for renewal, and I'm on the Board of Directors.  I doubt that Rogers would want to lose this bulk contract, but I could be wrong.  My recommendation to the Board will depend largely on how Rogers handles this situation.  So far the only response I have seen to me has been to edit one of my prior posts, citing lack of courtesy.  I wish I had been given the courtesy of keeping my Nextbox in its prior properly functioning state.  It's not to late for Rogers to reverse this, if they should so choose.

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

@DCBW wrote:

If this was a case of accidentally installing a beta version, why not just install the correct one immediately and save themselves a huge headache?


You raise an excellent point.  I was trying to give Rogers the benefit of the doubt (though honestly, I think by now they no longer deserve that courtesy).  But with all the SERIOUS design flaws, the fact almost everything takes MORE clicks than before, and that some capabilities have simply been lost (that's if you can even read the tiny white on grey non disability compliant visual presentation to realize that), it's almost impossible to get your head around accepting that this is the code they actually INTENDED to release.  Surely it MUST have been a mistake and an early test version was released instead???

 

Then again, I've learnt never to underestimate the lack of logic in many decisions Rogers makes.

They have a history of releasing things before they are thoroughly tested and debugged, from the first releases of RTN that replaced SARA, to their recent Web Page redesign that removed the web interface to program your PVR's and the fact that MANY MONTHS after Android 5/Lollipop was released Rogers AnyPlace TV app STILL doesn't work on Lollipop.

Re: New Nextbox Navigator

DCBW
I'm Here A Lot
Well that's what I mean. If it was a case of beta being installed, Rogers could have done another update the following day at 2am during the regular update time with the correct version and be done with it. Or did an unscheduled update whenever they notice the problem. I realize this would make too much sense and why its not happening.

Re: New Nextbox Navigator

park
I'm an Advisor

@gregneff wrote:

The cable contract for our condominium high-rise is almost due for renewal, and I'm on the Board of Directors.  I doubt that Rogers would want to lose this bulk contract, but I could be wrong.  My recommendation to the Board will depend largely on how Rogers handles this situation.  So far the only response I have seen to me has been to edit one of my prior posts, citing lack of courtesy.  I wish I had been given the courtesy of keeping my Nextbox in its prior properly functioning state.  It's not to late for Rogers to reverse this, if they should so choose.


Our condo renewed recently and added a clause that we can cancel at any time.

(Remind Rogers how long your condo has been under contract.)

 

Technology is quickly changing and who knows what options will exist in the next few years. 

 

 

Re: New Nextbox Navigator

lensman
I'm a Reliable Contributor

Jack22 wrote - 'Does anyone out there have updated info as to when Rogers will be addressing the thousands of complaints about the new Nextbox Navigator?

Is anyone from Rogers actually reading our posts?

How long will we have to fool around with a service that we are paying dearly for until a fix happens?

I think its time they sent out a Bulk e-mail to all of their subscribers to talk about this disaster!!!'

 

How about a weekly discount from Rogers - until fixed - for every poor schmuck that has had this "new and improved" UI jammed down their throats?! What do you think - should I hold my breath waiting?

 

 

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

@DCBW wrote:
Well that's what I mean. If it was a case of beta being installed, Rogers could have done another update the following day at 2am during the regular update time with the correct version and be done with it. Or did an unscheduled update whenever they notice the problem. I realize this would make too much sense and why its not happening.

That's why I'm seriously afraid that this IS the version of code that someone thought was ready to release.

Again showing how little testing Rogers does before releasing things. 

 

There are PLENTY of people on these forums who would have volunteered a few hours of their time to play with the new code and give their opinions at a focus group meeting BEFORE the code was released.

 

HOWEVER, my understanding is that WAS done prior to releasing the original RTN code that replaced SARA back in early 2012. 

The general feedback among the test group back then was there were a lot of bugs and the code was NOT ready to release to paying customers. 

Guess what?  Rogers went ahead and pushed it out anyway. 

I received that first general release of RTN on 2012/05/10.

It wiped out ALL my recordings. 

It wiped out all the start early/end late settings for all my scheduled recordings.

It removed a LOT of very useful features we had become accustomed to with the SARA code (several to this day have not been reinstated).

It was full of bugs (some of which to this day have STILL not been fixed, over THREE YEARS LATER !!!).

 

History repeats itself.

Some people never learn lessons from history.

Several of those people now seem to be employed as Rogers executives.

Unfortunately they have the power to make certain decisions.

One of those decisions will now lose Rogers many thousands more customers.

If they continue with this Navigatr rollout without some serious redesign work, followed by thorough testing, and approval from CUSTOMER focus groups (not from employees who may be afraid to speak their mind as they may think their continued employment is dependent on blind cheerleading for the emperor's new code), that will easily reach the tens of thousands.

 

Their ONLY hope is to eat humble pie, cancel this ill thought out "enhancement" and revert to a working version of RTN 5.1 - followed by a sincere apology to ALL the customers who received this disaster - NOT just the few (well, looks like a bit more than a "few") who complain (we are the TIP of a very large iceberg).

 

 

Re: New Nextbox Navigator

lensman
I'm a Reliable Contributor

MAYBE some of the concerns raised here can be addressed by users taking the time to learn the new UI but from my own use and that of others here I can see that it is NOT simply a matter of getting used to a new interface. IT JUST DOES NOT WORK!

 

When are we ever going to have someone from Rogers  come out here and tell us like it really is and admit that they screwed up?

 

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

@lensman wrote:

Jack22 wrote - 'Does anyone out there have updated info as to when Rogers will be addressing the thousands of complaints about the new Nextbox Navigator?

Is anyone from Rogers actually reading our posts?

How long will we have to fool around with a service that we are paying dearly for until a fix happens?

I think its time they sent out a Bulk e-mail to all of their subscribers to talk about this disaster!!!'

 

How about a weekly discount from Rogers - until fixed - for every poor schmuck that has had this "new and improved" UI jammed down their throats?! What do you think - should I hold my breath waiting?

 

 


lensman - do NOT hold your breath waiting.

I'm sure you have family who love you and wouldn't want to see you pass away.

Re: New Nextbox Navigator

jinx8910
I Plan to Stick Around
I think the beta testing and focus groups was done by Bell. I bet they are drowning in saliva over there waiting for the big switch. I know I'll be going if this isn't fixed soon. The fall season starts soon and this contraption will not cut it.

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

@lensman wrote:

MAYBE some of the concerns raised here can be addressed by users taking the time to learn the new UI but from my own use and that of others here I can see that it is NOT simply a matter of getting used to a new interface. IT JUST DOES NOT WORK!

 

When are we ever going to have someone from Rogers with a real pair of you know what come out here and tell us like it really is and admit that they screwed up?

 


lensman,

 

It's a long weekend.

They're all out at the cottage.

At the cottage you can't get cable TV, so they are all happily watching Bell Satellite TV.

 

IF Rogers DARES go ahead with the original schedule and roll out this disaster to Ottawa, Grand River area, London, St. Thomas, Woodstock, Strathroy and Tillsonburg around 2am August 4, then by the time they show up at their desks around 9am Tuesday this fire is going to be so big they will never be able to put it out.