My wife was just moving through the new navigator and has the following questions, concerns.
The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.
In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.
When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.
Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.
Otherwise, I am kind of indifferent to the new layout, but do like some features. I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.
Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.
Are you completely out of your mind????? You have referred all of the thousands of concerns of, we the paying customer, to the APPROPRIATE department. You hope we will learn to use the interactive guide in the future.
Have you and the "Senior Management" not heard one single word of our concerns. We do not want to use the useless interactive guide, we want a fix and as we are paying for this service I do not feel I should have to keep wasting my time calling technical support or writing to this forum as it is quite obvious you are NOT LISTENING to any one of us.
Arrogance at its best.
Also, wonder why, the Ombudsman service has shut down. Even they can't keep up with the complaints.
WHEN ARE YOU GOING TO DO SOMETHING ABOUT THIS MESS!!!!!!!
Now you have me laughing! Do you really expect Rogers to actually consult their customers? As long I have been a Rogers customer, it is Rogers Way or the Highway!
Johhny, I presume that would be the Highway To Bell (with apologies to AC/DC).
I predict heavy traffic on that route.
Navigatr has to be one of the biggest miscalculations since Eve reached for an apple instead of a diet coke.
How are you going to help the visually impaired, those with poor eyesight, those who can't read a white font on a grey background? Is Rogers going to treat all its customers to Lasik surgery to give us 20/20 vision (though we may need 20/10 vision to see the ridiculous font that was chosen), then top it off with free 100" 4K TV's for everyone?
No? Didn't think so. So how about giving us back the previous 5.1 RTN version - which IS possible despite what Rogers claim on the Navigatr FAQ web pages.
OK, now I'm actually shaking angry. How dare Rogers cripple a product that I PAID FOR in good faith, and then simply state that I now have to "get used to" it. NO! THIS IS NOT ACCEPTABLE! I hereby demand and require that MY PRODUCT immediately be returned to its prior functioning state. NOW!
While there are some neat enhancements to the new Guide, there are a couple of very obvious, and I suspect easy to fix shortcomings, including:
Roger's promise of continuously improving their TV service is encouraging and hopefully they will take constructive criticism into mind when making improvements.
It's time for Rogers to eat crow on this and admit it was a mistake, that they released code that wasn't ready for prime time (heck, this code isn't even ready for a 4am time slot on a Sunday morning), and revert to Navigatr 5.1 (even if they have to repackage it as Navigatr 5.3 in order to get it to replace the RTN 5.2 disaster).
Then Ron Perrotta (Senior Vice President Marketing, Residential Services - the one whose name was on the bottom of the propaganda sheet they mailed out a week or two ago promoting this wonderful new Navigatr and therefore presumably the executive ultimately responsible for Navigatr) should do the honorable thing and resign. He probably has too much invested in this to admit he was wrong and abandon it, so the only solution may be for Rogers to appoint new blood to that position. Someone so far uncontaminated with the Navigatr virus.
So I'm watching a movie last night. I'm halfway through. My husband comes in and says what is this about? I hit info. When I hit exit the movie starts from the beginning.
Another consequence of this debacle. The website is so overwhelmed I can't view my bills. Perfect since the email that I get and the bill on the website have different due dates and I have been burned twice on interest charges for not paying on time. Every week I get mailings from Bell begging me to switch cable to them. Looking good about now.
Everyone at Rogers,
Let's look at this from another perspective. Imagine that about a year ago you purchased a new vehicle with a navigation system. Last week you took the vehicle in for service and an inspection. You pick up the vehicle, and they tell you that they have updated the navigation system. Now when you go to the map, instead of showing you where you are it shows you one of the addresses you were before. It now mixes up your address history with your saved favorites. You can no longer search for an address to go to. All the text is smaller and harder to read. The time to destination is now time to get to somewhere else. You go back to the dealer, and they tell you to get used to it. Would you think this is acceptable?
I constantly have the same problem about hitting the Info button and being taken back to the start of the show.
However, after reading all these horror stories, I feel fortunate that the 'UPGRADE' (really?) has not deleted my recordings, not failed to record my scheduled programs and not left me without any TV. I should be thankful that my eyesight is ok and that my blood pressure has some room for an increase! I also have some soft toys that have taken several beatings recently that has lowered said pressure. It is extremely easy for Rogers to contact its TV subscribers and apologise, then tell us what is being done to fix things and when. If nothing else, move us back to the previous software!
Again this morning I made the mistake of NOT taking my blood pressure before checking this forum and thinking of Rogers. In the red zone again.
Remember the old SCTV show, the opening credits where all the TV's were being thrown out of the apartment building onto the ground? They were Rogers Cable customers who'd just had a glimpse of the future.
As mentioned upthread, I've been without cable to my Nextbox since the upgrade last Tuesday. Have been in contact with Rogers everyday. Yesterday, Rogers sent an automated message stating that they are working on the problem, be patient. They say it's impossible to revert back to the old guide. Yesterday, the tech said it wasn't a Navigator problem. WTH? I have no problem with the internet, phones, old digital box. My Nextbox was in perfect working order until the upgrade. So I guess it's just a coincidence.
Search functionality in new Navigatr
Someone asked in one of the other topics if the search functionality is still available with the new Navigatr.
Please note that I will refrain from all comments about the NavigatR that refect my value judgement, and limit my comments to simple reporting of behaviour.
Yes, the search button exist - but its functionality and capabilities are reduced comparing to the old Guide:
To name the few issues in that particular category:
Navigatr Wish List
I called the Rogers call centre to complain about the new interface and was told to post my issues to the Forum, because thats where management finds these things out. Even though there are some things to like about the new one, many functions have been removed.
So here goes (and these are not issues regarding my inability to use the current system - these are the top ten functionalities I wish to see returned to me as a paying customer:
1) list recorded and scheduled programs in a separate lists
2) allow me to sort these lists by alpha (permanently - navigatr switches back to date)
3) use a real list and not the folders/boxes - too cumbersome to get through
4) return the ability to list all programa currently recording
5) return ability to record what you are watching by one press of red button
6) when searching, let me see all the times a program is coming up - not just the next time
7) stop pushing "more like this" to the screen
😎 let me hide all unsubscribed channels at once
9) show the list of uncoming scheduled programs by date
10) replace red dot with "rec"