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New Nextbox Navigator

BS
I'm a Senior Advisor

My wife was just moving through the new navigator and has the following questions, concerns.

 

The first screens for the guide are fine, but the fonts are a bit small, even on a 46 inch TV. We are all getting old, let's not forget us.

 

In the section for listing and managing recordings, the boxes cut off the full names of the shows, don't show dates, would rather have option of old list style with all details right in one spot.

 

When looking at multiple shows, you have to go to each listed show recorded, but there is no reference to the date until you highlight the show. Then this highlighted information on the show is even smaller and I have almost perfect vision after my cataract surgury, and I can barely read it. My wife can't read it at all. You do have the date on the top right that is in a bigger font, but the show information is almost unreadable and my 24 year old daughter who just came in also comment that it is almost unreadable.

 

Is there an option for increasing font size and changing to a list view rather than the boxes on the list of the recordings page. Don't like the box feature or the way the contents view at all for the above reasons. See little or benefit for this change.

 

Otherwise, I am kind of indifferent to the new layout, but do like some features.  I will probably turn off the banner across the bottom off in settings. I can get the same information from the guide.

 

Yes, there is a bit of getting used to change, but some of this change seems to be change for the sake of change. I do like that it takes less clicking to move around though, it just the display formats and font sizes that are creating legitimate problems for my family.

 

BS

 

***Edited Labels***

1,698 REPLIES 1,698

Re: New Nextbox Navigator

Jack22
I Plan to Stick Around

Are you completely out of your mind?????   You have referred all of the thousands of concerns of, we the paying customer, to the APPROPRIATE department.     You hope we will learn to use the interactive guide in the future. 

Have you and the "Senior Management" not heard one single word of our concerns.   We do not want to use the useless interactive guide, we want a fix and as we are paying for this service I do not feel I should have to keep wasting my time calling technical support or writing to this forum as it is quite obvious you are NOT LISTENING to any one of us.

Arrogance at its best.

Also, wonder why, the Ombudsman service has shut down.  Even they can't keep up with the complaints.

WHEN ARE YOU GOING TO DO SOMETHING ABOUT THIS MESS!!!!!!!

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

@JohhnyRockets wrote:

Now you have me laughing! Do you really expect Rogers to actually consult their customers? As long I have been a Rogers customer, it is Rogers Way or the Highway!


 

Johhny, I presume that would be the Highway To Bell  (with apologies to AC/DC).

 

I predict heavy traffic on that route.

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

Navigatr has to be one of the biggest miscalculations since Eve reached for an apple instead of a diet coke.

 

How are you going to help the visually impaired, those with poor eyesight, those who can't read a white font on a grey background?  Is Rogers going to treat all its customers to Lasik surgery to give us 20/20 vision (though we may need 20/10 vision to see the ridiculous font that was chosen), then top it off with free 100" 4K TV's for everyone?

 

No?  Didn't think so.  So how about giving us back the previous 5.1 RTN version - which IS possible despite what Rogers claim on the Navigatr FAQ web pages.

 

 

 

 

 

 

Re: New Nextbox Navigator

gregneff
I Plan to Stick Around


OK, now I'm actually shaking angry.  How dare Rogers cripple a product that I PAID FOR in good faith, and then simply state that I now have to "get used to" it.  NO! THIS IS NOT ACCEPTABLE!  I hereby demand and require that MY PRODUCT immediately be returned to its prior functioning state.  NOW!

Re: New Nextbox Navigator

I agree whole heartedly, just scrap this mess all together and revert back to the previous guide! Just admit you failed miserably, apologize and let us get back to enjoying TV again.

Re: New Nextbox Navigator

We don't want a guide or help to get used to this latest disaster, we simply want it GONE!! Just admit your mistakes, revert back to what wasn't in need of change and be done with it!

Re: New Nextbox Navigator

I am with you on that Highway to Bell...after 20 years with Rogers if this issue isn't rectified IMMEDIATELY I will be switching EVERYTHING to Bell Fibe TV!!!

Re: New Nextbox Navigator

Oh, just a couple of other problems. The PVR controls are now extremely laggy. And to voice the problem of scheduled recordings, really??? Who ever came up with the solution of "Let's cram everything into one spot and make it extremely difficult to find anything???".

Re: New Nextbox Navigator

While there are some neat enhancements to the new Guide, there are a couple of very obvious, and I suspect easy to fix shortcomings, including:

  1. The choice and number of colors used are blinding.  The normal rule of thumb for  web page design is to use only 3 colors.  This Guide, which can be considered a web page for my TV, uses at least seven... including four different shades of grey.  Black and White provides an easy-to-read contrast.  Introducing multiple shades of grey makes for less contrast and more difficulty in reading.
  2. The vertical progress bar is a great example of using technology for the sake of technology.  I already know what time it is based on the clock on my box and I can figure out how far I am into a show without the vertical bar cluttering up the screen and introducing yet another of the grey shades.
  3. Most importantly... the old guide let me "Set a Reminder" just as easily and at it's appointed time it would alert me to the fact that the Channel I selected would be coming on within 1 minute.  After the alert, if I didn't respond, it would take me to that channel without me having to do anything.  The new guide alerts me in a similar way, but forces me to take action by clicking either the  "Watch Now" or "Dismiss" button.  If I don't it click the "Watch Now" button, which is the default, it leaves me on the original channel I was on.  I like to program shows in advance and then let the Guide automatically start the shows I have set up as reminders.  It is a neat way to set up an evening's viewing schedule.  If I stepped away or was distracted, the old Guide would follow my instructions and take me to the selected channel.  With the new guide, if I fail to click the "Watch Now" action for whatever reason, and I can't remember what channel I selected as a reminder, I have to go looking for it again.  So the new Guide forces to to manually select the "Watch Now" choice or if I fail to do that, search for my selection again.This is a huge step backwards in terms of ease of use.

Roger's promise of continuously improving their TV service is encouraging and hopefully they will take constructive criticism into mind when making improvements.

Re: New Nextbox Navigator

OLDYELLR
I'm a Senior Advisor

Just curious, since I don't have a Nextbox or Navigatr, doesn't the "*" button on the bemote no longer work fpr search, reminders and setting recordings?


Rogers PayGo. Location: S-W Ontario

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

rgoossens,

 

Rogers are an entertainment company, maybe they're trying to keep us entertained by introducing a new version of Where's Waldo.  Where's my recordings !

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

Debinacorms,

 

It's time for Rogers to eat crow on this and admit it was a mistake, that they released code that wasn't ready for prime time (heck, this code isn't even ready for a 4am time slot on a Sunday morning), and revert to Navigatr 5.1 (even if they have to repackage it as Navigatr 5.3 in order to get it to replace the RTN 5.2 disaster).

 

Then Ron Perrotta (Senior Vice President Marketing, Residential Services - the one whose name was on the bottom of the propaganda sheet they mailed out a week or two ago promoting this wonderful new Navigatr and therefore presumably the executive ultimately responsible for Navigatr) should do the honorable thing and resign.  He probably has too much invested in this to admit he was wrong and abandon it, so the only solution may be for Rogers to appoint new blood to that position.  Someone so far uncontaminated with the Navigatr virus.

Re: New Nextbox Navigator

jinx8910
I Plan to Stick Around

So I'm watching a movie last night. I'm halfway through. My husband comes in and says what is this about? I hit info. When I hit exit the movie starts from the beginning.


Another consequence of this debacle. The website is so overwhelmed I can't view my bills. Perfect since the email that I get and the bill on the website have different due dates and I have been burned twice on interest charges for not paying on time. Every week I get mailings from Bell begging me to switch cable to them. Looking good about now.

Re: New Nextbox Navigator

gregneff
I Plan to Stick Around

Everyone at Rogers,

 

Let's look at this from another perspective.  Imagine that about a year ago you purchased a new vehicle with a navigation system.  Last week you took the vehicle in for service and an inspection.  You pick up the vehicle, and they tell you that they have updated the navigation system.  Now when you go to the map, instead of showing you where you are it shows you one of the addresses you were before.  It now mixes up your address history with your saved favorites.  You can no longer search for an address to go to.  All the text is smaller and harder to read.  The time to destination is now time to get to somewhere else.  You go back to the dealer, and they tell you to get used to it.  Would you think this is acceptable?

Re: New Nextbox Navigator

Scraps
I Plan to Stick Around

I constantly have the same problem about hitting the Info button and being taken back to the start of the show.

 

However, after reading all these horror stories, I feel fortunate that the 'UPGRADE' (really?) has not deleted my recordings, not failed to record my scheduled programs and not left me without any TV. I should be thankful that my eyesight is ok and that my blood pressure has some room for an increase! I also have some soft toys that have taken several beatings recently that has lowered said pressure. It is extremely easy for Rogers to contact its TV subscribers and apologise, then tell us what is being done to fix things and when. If nothing else, move us back to the previous software!

Re: New Nextbox Navigator

jinx8910
I Plan to Stick Around
I'm really not looking forward to Tuesday. The roll out is said to happen in London where my geriatric parents live. It took me a special visit and over 4 hours to explain the old PVR and its functions. Plus numerous additional phone calls afterward. God help me. I now understand why Elvis shot his TV.

Re: New Nextbox Navigator

neilpalmer400
I'm a Trusted Contributor

Scraps,

 

Again this morning I made the mistake of NOT taking my blood pressure before checking this forum and thinking of Rogers.  In the red zone again. 

 

Remember the old SCTV show, the opening credits where all the TV's were being thrown out of the apartment building onto the ground?  They were Rogers Cable customers who'd just had a glimpse of the future.

Re: New Nextbox Navigator

As mentioned upthread, I've been without cable  to my Nextbox since the upgrade last Tuesday.  Have been in contact with Rogers everyday.  Yesterday, Rogers sent an automated message stating that they are working on the problem, be patient.  They say it's impossible to revert back to the old guide.  Yesterday, the tech said it wasn't a Navigator problem.  WTH?  I have no problem with the internet, phones, old digital box.  My Nextbox was in perfect working order until the upgrade.  So I guess it's just a coincidence. 

Re: New Nextbox Navigator

ipalrosic
I Plan to Stick Around

Search functionality in new Navigatr

 

Someone asked in one of the other topics if the search functionality is still available with the new Navigatr

 

Please note that I will refrain from all comments about the NavigatR that refect my value judgement, and limit my comments to simple reporting of behaviour.

Yes, the search button exist - but its functionality and capabilities are reduced comparing to the old Guide:

 

To name the few issues in that particular category:

  • There is no options to filter results to TV or RogersOnDemand
  • When used in RogersOnDemand for TV shows - the view is not organized hierarchically by season/episode
  • When used in TV showings,  the list does not include all showings in all channels where it is available but just "selected ones".For example, searching for "The National" in my channel list shows the instance at channel 26 at 9 pm and the French "Le National" at 6pm on 613 but there is no mentioning the instance at 10 pm on channel 514 (which EXISTS in the Guide if I search manually where I KNOW I will find it!!!!

 

Re: New Nextbox Navigator

User2014
I Plan to Stick Around

Navigatr Wish List

 

I called the Rogers call centre to complain about the new interface and was told to post my issues to the Forum, because thats where management finds these things out. Even though there are some things to like about the new one, many functions have been removed.

So here goes (and these are not issues regarding my inability to use the current system - these are the top ten functionalities I wish to see returned to me as a paying customer:

1) list recorded and scheduled programs in a separate lists
2) allow me to sort these lists by alpha (permanently - navigatr switches back to date)
3) use a real list and not the folders/boxes - too cumbersome to get through
4) return the ability to list all programa currently recording
5) return ability to record what you are watching by one press of red button
6) when searching, let me see all the times a program is coming up - not just the next time
7) stop pushing "more like this" to the screen
😎 let me hide all unsubscribed channels at once
9) show the list of uncoming scheduled programs by date
10) replace red dot with "rec"

Thank you....

Re: New Nextbox Navigator

JohhnyRockets
I'm a Trusted Contributor

Based on your wish list, I would surmise you want Navigatr cancelled and a return to the previous guide - which seems like the wish of most of us on here! The only question is whether or not Rogers is listening!