New Contact Saving Problems on Torch

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sautterd
I've Been Here Awhile
Posts: 2

New Contact Saving Problems on Torch

When saving a new contact my torch suddenly started to take up to several minutes to save, with the little clock/timer coming up many times before the contact is eventually saved. What I've tried so far with no results: taking out the battery for some time, updating the software to 6.0..... Anything else I can do to solve this problem?

Thanks

 

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Meowmix
I'm a Trusted Advisor
Posts: 32,130

Re: New Contact Saving Problems on Torch

Hello Sautterd

I had the same issues with my Torch 9800. Have you tried doing a factory reset on the device? Restoring the phone back to factory reset. Make sure you back up the device on Blackberry Desktop.

If you have already done this, i really do not know what else there may be. The phone usually has this issue tho.
sautterd
I've Been Here Awhile
Posts: 2

Re: New Contact Saving Problems on Torch

Hello Meowmix,

thank you for the advice. Will have to give factory reset a try then.