Ever since I switched from the CGN3 to the cgn3acsmr I get nothing but lag when playing Xbox one online
So i recently joined rogers thanks to a good deal but the issue is that my family either watches video or plays game and its really hard to do both as th connection to any place outside of ontario is horrendous we get ping spikes playing games such as League of legends, CSGO or any Blizzard games (90-200ping ingame) and videos from youtube or twitch tv stutters all day and some dont even load due to constant buffering. Oh and the worst happens at night around 9pm- whenever as i go to sleep and wake up but games get 300-1000ping and a lot of videos fail to load. when i asked technical support all they do is a speed test to a server in toronto and see a good 150 mbps down but when i do a speed test to Chicago, California, Vancouver i get any where between 90-150 latency 5-15mbps down.
i do the speed test in those locations because i assume those are where game servers are located and vancouver cause we skype with family often
is there a solution for this or should i cancel after the first month and move on?
My guess would be loading issues with the neighborhood node, which your modem is connected to. But, there may be other possibilities.
1. Are you running wired or wifi connections for gaming?
2. Are you using the modem only, or running the modem in Bridge mode with a third party router behind it?
3. Can you log into the modem, navigate to the STATUS... DOCSIS WAN page, copy the Downstream and Upstream tables and paste them into the thread.
As for gaming with distant servers, yep, that will be a problem depending on where the server is located. That really depends on the peering agreements that Rogers has with other companies, and that unfortunately is a black hole as no one on the Rogers staff has to this point explained what agreements are in place and how users are able to benefit from those agreements, or suffer from the lack of agreements with downstream companies.
1)yes we are running all systems wired
2) we have tried both modem and modem+router
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||BandWidth|
|1||30596000||ATDMA - 16QAM||37.000||2||6400000|
|2||23700000||ATDMA - 16QAM||37.250||3||6400000|
|3||38596000||ATDMA - 16QAM||38.750||1||3200000|
4)its 19ms 129 down 10 up but thats a given since ive been stating that the service is fine in toronto based servers but not everything on the internet is in toronto i get bad ping everywhere else
So with the newest firmware for the cgn3acsmr also fix the latency / pings for the cgn3 that people where reporting when gaming with consoles? So basically I'm asking wich modem for gaming with less lag better pings , cgn3acsmr or the reg CGN3. Playing hard wired so don't care about the ac
There have been a couple of people report that their CGN3 has been upgraded to version 22.214.171.124 (dslreports). The last version that I ran with that modem was 126.96.36.199. I've asked one of them to run a ping test to see if the new firmware has changed the latency to the modem, as was done with the CGN3ACSMR. As of right now, from what I've seen, the CGN3ACSMR has the lowest latency of any 24 Channel modem in Canada. Maybe the CGN3 will match it, don't know yet....
How silly is that ? So basically if I want lower pings/ latency I need to upgrade to the cgn3acsmr ? How silly is that ? Why can't it be the same if its on the same DAM network and same type of gateway CGN3 minus the ac can someone explain ?
I thought you were already running a CGN3ACSMR?
In a nutshell, there are three modems, CGN3, CGN3AC, and CGN3ACSMR, all most likely with individual chipsets and motherboards. The SMR received the changes to the firmware late last spring. You didn't want to be around for the introduction of that modem. It was painful to say the least and as a result, firmware version 188.8.131.52 was issued to alleviate the problems, including latency to and thru the modem. The latency issue is a chipset issue, for which neither Hitron nor Rogers is responsible for. Without knowing the details, I don't know if the chipset firmware changes were the same for all modems or whether the vendor had to come up with individual firmware changes. Add in the schedules for Hitron and Rogers and here we are. It would appear that the CGN3 is getting a firmware upgrade now, but, without further details, its impossible to know if that includes the changes necessary to resolve the latency issues, which all of the Hitron modems suffer, or suffered from. So, just keep in mind that each modem may be unique to the point of requiring individual unique firmware updates to resolve the same issue.
If I get the response that I'm looking for sometime today, I'll be able to tell you if the CGN3 latency has improved or not.