New CGN3ACSMR Modem, not compatible with League of Legends?

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lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Ever since I switched from the CGN3 to the cgn3acsmr I get nothing but lag when playing Xbox one online 

ragnarok612
I'm Here A Lot
Posts: 5

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

So i recently joined rogers thanks to a good deal but the issue is that my family either watches video or plays game and its really hard to do both as th connection to any place outside of ontario is horrendous we get ping spikes playing games such as League of legends, CSGO or any Blizzard games (90-200ping ingame) and videos from youtube or twitch tv stutters all day and some dont even load due to constant buffering. Oh and the worst happens at night around 9pm- whenever as i go to sleep and wake up but games get 300-1000ping and a lot of videos fail to load. when i asked technical support all they do is a speed test to a server in toronto and see a good 150 mbps down but when i do a speed test to Chicago, California, Vancouver i get any where between 90-150 latency 5-15mbps down.

 

i do the speed test in those locations because i assume those are where game servers are located and vancouver cause we skype with family often

 

is there a solution for this or should i cancel after the first month and move on?

Datalink
Resident Expert
Resident Expert
Posts: 7,368

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

My guess would be loading issues with the neighborhood node, which your modem is connected to.  But, there may be other possibilities. 

 

1.  Are you running wired or wifi connections for gaming? 

2.  Are you using the modem only, or running the modem in Bridge mode with a third party router behind it?

3.  Can you log into the modem, navigate to the STATUS... DOCSIS WAN page, copy the Downstream and Upstream tables and paste them into the thread.

4.  Can you run a speed test using http://speedcheck.rogers.com/en.html and www.speedtest.net using the Toronto Telus server and post the results.

 

As for gaming with distant servers, yep, that will be a problem depending on where the server is located.  That really depends on the peering agreements that Rogers has with other companies, and that unfortunately is a black hole as no one on the Rogers staff has to this point explained what agreements are in place and how users are able to benefit from those agreements, or suffer from the lack of agreements with downstream companies.



ragnarok612
I'm Here A Lot
Posts: 5

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

1)yes we are running all systems wired

 

2) we have tried both modem and modem+router

 

3)

Downstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 633000000 256QAM 5.700 7 40.366
2 591000000 256QAM 2.700 1 40.366
3 597000000 256QAM 3.400 2 38.983
4 603000000 256QAM 3.900 3 38.983
5 609000000 256QAM 4.600 4 38.983
6 615000000 256QAM 4.800 5 38.983
7 621000000 256QAM 5.300 6 40.366
8 639000000 256QAM 5.500 8 38.983
9 645000000 256QAM 5.400 9 38.983
10 651000000 256QAM 5.700 10 40.366
11 657000000 256QAM 5.400 11 38.605
12 663000000 256QAM 5.100 12 38.983
13 669000000 256QAM 4.200 13 38.983
14 675000000 256QAM 3.400 14 38.983
15 681000000 256QAM 3.500 15 40.366
16 687000000 256QAM 3.500 16 40.366
17 693000000 256QAM 3.400 17 38.605
18 699000000 256QAM 3.300 18 38.983
19 705000000 256QAM 3.900 19 38.983
20 711000000 256QAM 4.100 20 38.983

 

 

Upstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 16QAM 37.000 2 6400000
2 23700000 ATDMA - 16QAM 37.250 3 6400000
3 38596000 ATDMA - 16QAM 38.750 1 3200000

 

4)its 19ms 129 down 10 up but thats a given since ive been stating that the service is fine in toronto based servers but not everything on the internet is in toronto i get bad ping everywhere else

ragnarok612
I'm Here A Lot
Posts: 5

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

there is no way of editing so this is what its like when im experiencing 200 ping

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 633000000 256QAM 4.900 7 40.946
2 591000000 256QAM 1.200 1 38.983
3 597000000 256QAM 1.700 2 38.983
4 603000000 256QAM 2.300 3 38.983
5 609000000 256QAM 3.000 4 38.983
6 615000000 256QAM 3.400 5 38.983
7 621000000 256QAM 4.200 6 40.366
8 639000000 256QAM 4.800 8 38.983
9 645000000 256QAM 4.600 9 38.983
10 651000000 256QAM 4.700 10 40.366
11 657000000 256QAM 4.400 11 38.983
12 663000000 256QAM 4.400 12 38.983
13 669000000 256QAM 3.600 13 38.983
14 675000000 256QAM 3.100 14 38.983
15 681000000 256QAM 3.400 15 38.983
16 687000000 256QAM 3.600 16 40.946
17 693000000 256QAM 3.700 17 38.983
18 699000000 256QAM 3.500 18 40.946
19 705000000 256QAM 3.700 19 40.366
20 711000000 256QAM 3.500 20 38.983

Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 16QAM 37.000 2 6400000
2 23700000 ATDMA - 16QAM 37.250 3 6400000
3 38596000 ATDMA - 16QAM 38.750 1 3200000
lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

So with the newest firmware for the cgn3acsmr also fix the latency / pings for the cgn3 that people where reporting when gaming with consoles? So basically I'm asking wich modem for gaming with less lag better pings , cgn3acsmr or the reg CGN3. Playing hard wired so don't care about the ac 

lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Can anyone confirm if the CGN3 has the new firmware yet?
Datalink
Resident Expert
Resident Expert
Posts: 7,368

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

There have been a couple of people report that their CGN3 has been upgraded to version 4.2.4.6 (dslreports).  The last version that I ran with that modem was 4.2.4.5.  I've asked one of them to run a ping test to see if the new firmware has changed the latency to the modem, as was done with the CGN3ACSMR.  As of right now, from what I've seen, the CGN3ACSMR has the lowest latency of any 24 Channel modem in Canada.  Maybe the CGN3  will match it, don't know yet....



lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

How silly is that ? So basically if I want lower pings/ latency I need to upgrade to the cgn3acsmr ? How silly is that ? Why can't it be the same if its on the same DAM network and same type of gateway CGN3 minus the ac can someone explain ?

Datalink
Resident Expert
Resident Expert
Posts: 7,368

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

I thought you were already running a CGN3ACSMR? 

 

In a nutshell, there are three modems, CGN3, CGN3AC, and CGN3ACSMR, all most likely with individual chipsets and motherboards.  The SMR received the changes to the firmware late last spring.  You didn't want to be around for the introduction of that modem.   It was painful to say the least and as a result, firmware version 4.5.8.16 was issued to alleviate the problems, including latency to and thru the modem.  The latency issue is a chipset issue, for which neither Hitron nor Rogers is responsible for.  Without knowing the details, I don't know if the chipset firmware changes were the same for all modems or whether the vendor had to come up with individual firmware changes.  Add in the schedules for Hitron and Rogers and here we are.  It would appear that the CGN3 is getting a firmware upgrade now, but, without further details, its impossible to know if that includes the changes necessary to resolve the latency issues, which all of the Hitron modems suffer, or suffered from.  So, just keep in mind that each modem may be unique to the point of requiring individual unique firmware updates to resolve the same issue.

 

If I get the response that I'm looking for sometime today, I'll be able to tell you if the CGN3 latency has improved or not.