I just changed from a hybrid fibre 30 (with CGN2 modem) to the Rogers Ignite 60 (with the CGN3ACSMR modem). I'm not sure why, but I now get firewall errors when I try to load up the game. The internet works fine, other than the specific case in the game. Does anyone know what is happening, or how to fix it? I have tried port forwarding, turning the modem into bridge mode, even disabling the router's firewall. None of these options have fixed the problem.
Solved! Solved! Go to Solution.
@atomhead, can you:
1. Confirm what modem you have, as indicated on the product sticker at the back of the modem. It should be a CGN3xxx variation or a CGNM-3552, most likely.
2. Log into the modem by starting a web browser, entering 192.168.0.1 in the address bar to access the login page, and logging into the modem.
3. Confirm what Software Version (Firmware Version) is currently loaded.
4. Navigate to the STATUS .... DOCSIS WAN page, copy the Downstream and Upstream tables and paste them into a post. The copy and paste process will paste in the text contents of the tables. Those are the cable signal levels and signal to noise ratios.
5. Confirm what network you are using: ethernet, 2.4 Ghz or 5 Ghz
Just for general knowledge at this point, if your modem is connected to a Casa Systems CMTS you will see high ping times due in part to the signal processing in the modem. That is a problem that Rogers, Casa Systems, Hitron and Intel are working to resolve. Hopefully within the next month or two we will see a new trial firmware version that will substantially reduce the ICMP ping times and transit times with the Hitron modems. You can tell that you're on a Casa Systems CMTS by navigating to the STATUS ...... DOCSIS EVENT page and having a look for one of the following sequences:
a. CMTS-MAC=00:17:10 which indicates that you are connected to a Casa Systems Cable Modem Termination System (CMTS), or;
b. any of the following which indicates that you are connected to a Cisco Systems CMTS.
6. CMTS-MAC=e0:2f:6d Note: there may be other Cicso MAC addresses
as well which are not on this list yet.
Its possible to monitor the modem to CMTS path for high ping times and any packet loss in that path by using pingplotter as indicated in the following post:
If you look at the first two to three rows of images in my library you can see the high ping times that I see between my CGNM-3552 and the Casa Systems CMTS that the modem is connected to.
Hopefully this provides some explanation of what you are seeing. With a few details we'll know if you need to request the latest trial version for your modem or not. If you have Chromecast device you will need to request the trial version as indicated here:
Ping Issues With League of Legends For Months Now, Can't Resolve
I don't know what to do anymore. My ping has been severely unstable in game when it should be hovering around 26-29 ping. I keep getting ping in the high 40's all the way to the 80's. When it gets that high, it just becomes unplayable and it becomes severely upsetting especially when I know what my ping should be. I've changed my modem several times in the last few months and the issue never seems to be resolved. I currently have that new all white CODA modem. Everytime I call tech support, they run speed test and are like well everything is fine, blahblahblah. Technicians come and just check the wiring in your apartment and change the modem while the issue continues to persist.
Do I change to an older version like the CGN2? Do I need to buy a third party router, would that help me at all? I just don't know what to do.. my friends have similar issues, it seems to be mainly a rogers issue.. do I change ISPs?? What the heck do I do.. I'm so frustrated man.. this is the main thing I use my internet for and my family barely has any money as it is.. We have the ignite 100 plan or w.e
Please I'm begging somebody to help me..
This is in response to the few users whose ping in League of Legends has inconsistent for the last 6-7 months or so:
So how do we get this resolved? I understand this is a different issue than what this thread was intended for, but I've been all over the Internet and can only find sporadic complaints from users in the GTA having the same issue. My ping used to be fine, then one day this issue happened. I was hoping it would be resolved by now, but clearly that's not going to happen as it's been 6 months (at least) and still no fix. It's a very inconsistent issue, sometimes my ping is "normal" and other times it's high, but stable...it changes everytime I connect to a new game...until last night. My ping wouldn't drop lower than 53ms and was noticibly spiking in game. That's double what it should be.
I'm finally going to call "tech support" about this issue tonight, which should be hilarious. I'm sure that I'm going to get the usual automated responses. Tracert shows the issues at the same hop as the post you replied to (126.96.36.199 - I believe, will have to confirm when I get home tonight).
One instance of a complaint is here: http://boards.na.leagueoflegends.com/en/c/GD/eWEOrxRq-inconsistent-pingrouting-is-it-just-rogers-or-... where it looks like Rogers is basically blaming riot.
I'm going to give Rogers a very short leash with this or I'm honestly just going to switch ISP's.