Rogers Community

haguuhar · ‎05-03-2015

I just changed from a hybrid fibre 30 (with CGN2 modem) to the Rogers Ignite 60 (with the CGN3ACSMR modem). I'm not sure why, but I now get firewall errors when I try to load up the game. The internet works fine, other than the specific case in the game. Does anyone know what is happening, or how to fix it? I have tried port forwarding, turning the modem into bridge mode, even disabling the router's firewall. None of these options have fixed the problem.

*Edited Labels***

ragnarok612 · ‎12-31-2015

1)yes we are running all systems wired

2) we have tried both modem and modem+router

3)

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	633000000	256QAM	5.700	7	40.366
2	591000000	256QAM	2.700	1	40.366
3	597000000	256QAM	3.400	2	38.983
4	603000000	256QAM	3.900	3	38.983
5	609000000	256QAM	4.600	4	38.983
6	615000000	256QAM	4.800	5	38.983
7	621000000	256QAM	5.300	6	40.366
8	639000000	256QAM	5.500	8	38.983
9	645000000	256QAM	5.400	9	38.983
10	651000000	256QAM	5.700	10	40.366
11	657000000	256QAM	5.400	11	38.605
12	663000000	256QAM	5.100	12	38.983
13	669000000	256QAM	4.200	13	38.983
14	675000000	256QAM	3.400	14	38.983
15	681000000	256QAM	3.500	15	40.366
16	687000000	256QAM	3.500	16	40.366
17	693000000	256QAM	3.400	17	38.605
18	699000000	256QAM	3.300	18	38.983
19	705000000	256QAM	3.900	19	38.983
20	711000000	256QAM	4.100	20	38.983

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	BandWidth
1	30596000	ATDMA - 16QAM	37.000	2	6400000
2	23700000	ATDMA - 16QAM	37.250	3	6400000
3	38596000	ATDMA - 16QAM	38.750	1	3200000

4)its 19ms 129 down 10 up but thats a given since ive been stating that the service is fine in toronto based servers but not everything on the internet is in toronto i get bad ping everywhere else

ragnarok612 · ‎12-31-2015

there is no way of editing so this is what its like when im experiencing 200 ping

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 633000000 256QAM 4.900 7 40.946
2 591000000 256QAM 1.200 1 38.983
3 597000000 256QAM 1.700 2 38.983
4 603000000 256QAM 2.300 3 38.983
5 609000000 256QAM 3.000 4 38.983
6 615000000 256QAM 3.400 5 38.983
7 621000000 256QAM 4.200 6 40.366
8 639000000 256QAM 4.800 8 38.983
9 645000000 256QAM 4.600 9 38.983
10 651000000 256QAM 4.700 10 40.366
11 657000000 256QAM 4.400 11 38.983
12 663000000 256QAM 4.400 12 38.983
13 669000000 256QAM 3.600 13 38.983
14 675000000 256QAM 3.100 14 38.983
15 681000000 256QAM 3.400 15 38.983
16 687000000 256QAM 3.600 16 40.946
17 693000000 256QAM 3.700 17 38.983
18 699000000 256QAM 3.500 18 40.946
19 705000000 256QAM 3.700 19 40.366
20 711000000 256QAM 3.500 20 38.983

Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 16QAM 37.000 2 6400000
2 23700000 ATDMA - 16QAM 37.250 3 6400000
3 38596000 ATDMA - 16QAM 38.750 1 3200000

lethalsniper · ‎01-13-2016

So with the newest firmware for the cgn3acsmr also fix the latency / pings for the cgn3 that people where reporting when gaming with consoles? So basically I'm asking wich modem for gaming with less lag better pings , cgn3acsmr or the reg CGN3. Playing hard wired so don't care about the ac

lethalsniper · ‎01-13-2016

Can anyone confirm if the CGN3 has the new firmware yet?

Datalink · ‎01-13-2016

There have been a couple of people report that their CGN3 has been upgraded to version 4.2.4.6 (dslreports). The last version that I ran with that modem was 4.2.4.5. I've asked one of them to run a ping test to see if the new firmware has changed the latency to the modem, as was done with the CGN3ACSMR. As of right now, from what I've seen, the CGN3ACSMR has the lowest latency of any 24 Channel modem in Canada. Maybe the CGN3 will match it, don't know yet....

lethalsniper · ‎01-13-2016

How silly is that ? So basically if I want lower pings/ latency I need to upgrade to the cgn3acsmr ? How silly is that ? Why can't it be the same if its on the same DAM network and same type of gateway CGN3 minus the ac can someone explain ?

Datalink · ‎01-13-2016

I thought you were already running a CGN3ACSMR?

In a nutshell, there are three modems, CGN3, CGN3AC, and CGN3ACSMR, all most likely with individual chipsets and motherboards. The SMR received the changes to the firmware late last spring. You didn't want to be around for the introduction of that modem. It was painful to say the least and as a result, firmware version 4.5.8.16 was issued to alleviate the problems, including latency to and thru the modem. The latency issue is a chipset issue, for which neither Hitron nor Rogers is responsible for. Without knowing the details, I don't know if the chipset firmware changes were the same for all modems or whether the vendor had to come up with individual firmware changes. Add in the schedules for Hitron and Rogers and here we are. It would appear that the CGN3 is getting a firmware upgrade now, but, without further details, its impossible to know if that includes the changes necessary to resolve the latency issues, which all of the Hitron modems suffer, or suffered from. So, just keep in mind that each modem may be unique to the point of requiring individual unique firmware updates to resolve the same issue.

If I get the response that I'm looking for sometime today, I'll be able to tell you if the CGN3 latency has improved or not.

lethalsniper · ‎01-13-2016

Any date of firmware being released for the cgn3 ?

Datalink · ‎01-13-2016

Nope, all I can say is that it appears that there was an upgrade which was noticed yesterday. Other than that, I haven't seen anything about it. It would be nice if the RE's were given some details of device upgrades, to be able to answer questions and help out where applicable, but, unfortunately that doesn't happen. We're in the dark, just like everyone else.

lethalsniper · ‎01-13-2016

Will we know when the firmware is out for the cgn3 ? Will you let us know ?

Datalink · ‎01-13-2016

Which modem are you running at the present time, CGN3 or CGN3ACSMR, just wondering?

lethalsniper · ‎01-13-2016

I'm using the cgn3acsmr at the moment but will be going back to the CGN3 soon as they fix firmware. I'm on a old hybrid 150 plan and they are charging me $3 month for the cgn3acsmr with the CGN3 I didn't have to pay anything. That's why I'm going back.

VivienM · ‎01-13-2016

@lethalsniper wrote:
I'm using the cgn3acsmr at the moment but will be going back to the CGN3 soon as they fix firmware. I'm on a old hybrid 150 plan and they are charging me $3 month for the cgn3acsmr with the CGN3 I didn't have to pay anything. That's why I'm going back.

That's not exactly right - on the old hybrid plans, you're still being charged a modem rental fee (but the rental fee for the CGN3 was included in the advertised price).

If you bought a used CGN3, you'd end up paying $12/month less than if you rented it... or $15/month less than for renting a CGN3ACSMR.

(Of course, I am hesitant to recommend buying a CGN3 - certainly didn't work out well for me...)

alan4160 · ‎03-31-2016

My friend just switch the the new Advanced Wifi Modem, and now it keep blocking (firewall block, blah blah blah) League of Legends. I had the same issue before, the Firmware of the modem needs to be updated... Could someone help?

RogersCilio · ‎03-31-2016

Hello @alan4160,

Welcome to the Community!

I can definitely assist you with upgrading the firmware of you modem. I will have @CommunityHelps reach out to you via private msg, in order to proceed with your request.

To learn more about our Private Messaging system, you can visit here.

Regards,

RogersCilio

kangkang0207 · ‎04-07-2016

I've been having problem(connection issues) playing League of legends(specificly just this game somehow) ever since I switched to my new CGN3 AC. I looked it up and figured it wasn't just me, it's actually alot of people having the same problem as I did. Fortunately, I found someone extremely helpful has already provided a solution to fix this matter:

"Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Update: We are happy to announce that the new firmware which resolves the League of Legends connectivity issue has now been deployed across the network . Customers who received a modem with the old firmware will be updated automatically within 48-72 hours. The new firmware is 4.5.8.16.

This only applies to the CGN3ACSMR."

My current firmware version is 4.4.8.14 which I believe is the main cause of this issue. According to the solution I found above, my firmware should have been updated automatically yet the update doesn't seems to happen on my modem.

Could someone kindly give some instruction on how I can update my modem manually?

THANK YOU VERY VERY MUCH!!!

RogersArthur · ‎04-08-2016

Hi @kangkang0207,

Thank you for your patience and welcome to the Community!

We can definitely assist you with updating the firmware of your modem, I have sent you a private message from our @CommunityHelps. Please check your messages via the envelope icon once you click on your avatar, which appears in the top right hand side of your screen when you are logged into the forums. You can also click here to access your inbox.

To learn more about our Private Messaging system, you can visit here.

Thanks,

RogersArthur

gregglasbergen · ‎05-01-2016

Hi, I was wondering if someone could help me with updating the firmware on the CGNACSMR Router? Thank you!

VivienM · ‎05-01-2016

@gregglasbergen wrote:

Hi, I was wondering if someone could help me with updating the firmware on the CGNACSMR Router? Thank you!

When did you get the CGN3ACSMR? Normally it should update itself to the latest version within two days or so...

If it hasn't, then you should reach out to @CommunityHelps and they can manually push it out...

gregglasbergen · ‎05-01-2016

I had it installed earlier today (around 12pm), but i was hoping to have it manually pushed out. I will contact Community helps then. Thanks!

Datalink · ‎05-01-2016

Just to note, the current network wide firmware version for the CGN3ACSMR is 4.5.8.16. As we speak, type, etc, version 4.5.8.20 is being distributed to deal with IPV6 issues that have been observed over the last week. So, if you do happen to let the distribution run its course, you should end up with 4.5.8.20 fairly soon.

Yes - count me in!
No thanks