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New CGN3ACSMR Modem, not compatible with League of Legends?

haguuhar
I Plan to Stick Around

I just changed from a hybrid fibre 30 (with CGN2 modem) to the Rogers Ignite 60 (with the CGN3ACSMR modem). I'm not sure why, but I now get firewall errors when I try to load up the game. The internet works fine, other than the specific case in the game. Does anyone know what is happening, or how to fix it? I have tried port forwarding, turning the modem into bridge mode, even disabling the router's firewall. None of these options have fixed the problem.

 

*Edited Labels***

768 REPLIES 768

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

AllanLin
I Plan to Stick Around

yay. i did get those terminator. the ping is somehow more stable than the time at 6:51 yesterday after i use those terminator. but sometime it still goes up for some minute. i think it is signal problem. i have to check the winMTR after 7:30 to make sure the ping still good.

 

below is winMTR at 6:39pm

ingame ping 36-110ms
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 107 | 107 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 22 | 0 | 0 | 0 | 0 | 0 |
| 209.148.245.149 - 1 | 103 | 102 | 11 | 45 | 178 | 11 |
| 24.153.5.126 - 1 | 103 | 102 | 11 | 45 | 180 | 13 |
|so-5-0-3.gw02.mtnk.phub.net.cable.rogers.com - 1 | 103 | 102 | 13 | 43 | 156 | 14 |
|pos-4-0-0.gw01.ktgc.phub.net.cable.rogers.com - 1 | 103 | 102 | 15 | 48 | 181 | 19 |
| 24.156.157.86 - 1 | 103 | 102 | 15 | 47 | 177 | 20 |
|cal58-5-199-44.dynamic.rogerstelecom.net - 1 | 103 | 102 | 12 | 44 | 178 | 15 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

PS: after the ping go up and back down. i cant access to the modem via 192.168.100.1. i have to restart the modem to aceess it. T_T

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

At this point, if you look carefully at the WinMRT ping times, you can see that the average and worst case ping times have doubled from this morning, in some cases tripled.  Keep tracking the WinMRT results please.  

 

At some point can you run a ping test to google and post those results:  ping www.google.com -n 20

 

 



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

AllanLin
I Plan to Stick Around

This is the ping test result

 

ping www.google.com /n 20

Pinging www.google.com [209.148.199.54] with 32 bytes of data:
Reply from 209.148.199.54: bytes=32 time=66ms TTL=58
Reply from 209.148.199.54: bytes=32 time=107ms TTL=58
Reply from 209.148.199.54: bytes=32 time=96ms TTL=58
Reply from 209.148.199.54: bytes=32 time=26ms TTL=58
Reply from 209.148.199.54: bytes=32 time=14ms TTL=58
Reply from 209.148.199.54: bytes=32 time=19ms TTL=58
Reply from 209.148.199.54: bytes=32 time=183ms TTL=58
Reply from 209.148.199.54: bytes=32 time=62ms TTL=58
Reply from 209.148.199.54: bytes=32 time=277ms TTL=58
Reply from 209.148.199.54: bytes=32 time=49ms TTL=58
Reply from 209.148.199.54: bytes=32 time=18ms TTL=58
Reply from 209.148.199.54: bytes=32 time=79ms TTL=58
Reply from 209.148.199.54: bytes=32 time=12ms TTL=58
Reply from 209.148.199.54: bytes=32 time=41ms TTL=58
Reply from 209.148.199.54: bytes=32 time=126ms TTL=58
Reply from 209.148.199.54: bytes=32 time=33ms TTL=58
Reply from 209.148.199.54: bytes=32 time=104ms TTL=58
Reply from 209.148.199.54: bytes=32 time=23ms TTL=58
Reply from 209.148.199.54: bytes=32 time=38ms TTL=58
Reply from 209.148.199.54: bytes=32 time=43ms TTL=58

Ping statistics for 209.148.199.54:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 277ms, Average = 70ms

 

started to get high ping now T_T

7:19 pm

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 100 | 100 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| 209.148.245.153 - 0 | 100 | 100 | 12 | 70 | 368 | 71 |
|so-5-0-3.gw02.mtnk.phub.net.cable.rogers.com - 0 | 100 | 100 | 9 | 73 | 364 | 76 |
|pos-4-0-0.gw01.ktgc.phub.net.cable.rogers.com - 0 | 100 | 100 | 15 | 73 | 369 | 74 |
| 24.156.157.86 - 0 | 100 | 100 | 15 | 74 | 370 | 75 |
|cal58-5-199-39.dynamic.rogerstelecom.net - 0 | 100 | 100 | 11 | 70 | 372 | 77 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

ping www.google.com /n 20

Pinging www.google.com [209.148.199.39] with 32 bytes of data:
Reply from 209.148.199.39: bytes=32 time=21ms TTL=58
Reply from 209.148.199.39: bytes=32 time=103ms TTL=58
Reply from 209.148.199.39: bytes=32 time=281ms TTL=58
Reply from 209.148.199.39: bytes=32 time=143ms TTL=58
Reply from 209.148.199.39: bytes=32 time=448ms TTL=58
Reply from 209.148.199.39: bytes=32 time=78ms TTL=58
Reply from 209.148.199.39: bytes=32 time=168ms TTL=58
Reply from 209.148.199.39: bytes=32 time=269ms TTL=58
Reply from 209.148.199.39: bytes=32 time=164ms TTL=58
Reply from 209.148.199.39: bytes=32 time=313ms TTL=58
Reply from 209.148.199.39: bytes=32 time=62ms TTL=58
Reply from 209.148.199.39: bytes=32 time=87ms TTL=58
Reply from 209.148.199.39: bytes=32 time=132ms TTL=58
Reply from 209.148.199.39: bytes=32 time=20ms TTL=58
Reply from 209.148.199.39: bytes=32 time=205ms TTL=58
Reply from 209.148.199.39: bytes=32 time=27ms TTL=58
Reply from 209.148.199.39: bytes=32 time=19ms TTL=58
Reply from 209.148.199.39: bytes=32 time=48ms TTL=58
Reply from 209.148.199.39: bytes=32 time=60ms TTL=58
Reply from 209.148.199.39: bytes=32 time=21ms TTL=58

Ping statistics for 209.148.199.39:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 448ms, Average = 133ms

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

nourel
I'm Here A Lot

Trying to play league of legends and I keep getting lag spikes. Just started 2 months ago and is always like this.

This has become  absurd to the point where I have to run a tracert before I play my games to check the lag...

 

A game where everyone else is getting 20-30 ping and I am getting 80-120 more than twice as much..

 


Tracing route to INTEL_CE_LINUX [104.160.131.1]
over a maximum of 30 hops:

  1     *        2 ms    <1 ms  hitronhub.home [192.168.0.1]
  2    35 ms   169 ms    29 ms  INTEL_CE_LINUX [7.11.163.5]
  3    45 ms    33 ms    39 ms  INTEL_CE_LINUX [209.148.245.177]
  4   198 ms    70 ms    59 ms  INTEL_CE_LINUX [69.63.248.185]
  5    60 ms    59 ms   149 ms  van58-10-228-226.dynamic.rogerstelecom.net [209.148.228.226]
  6    49 ms    89 ms    59 ms  INTEL_CE_LINUX [104.160.131.1]

Trace complete.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

1.  Are you running an ethernet or wifi connected device?

2.  Can you log into the modem, navigate to the STATUS.... DOCSIS WAN page, copy the downstream and upstream tables and

      paste them into the thread.

3.  Can you run a wired speedtest at http://speedcheck.rogers.com/en.html and www.speedtest.net using the Toronto Telus server

      and post the results.

4.  What internet plan are you on, 100/10 or 250/20?

5.  Are you located in a house or apartment, condo, highrise, etc, etc.

6.  By now that modem should be running firmware version 4.5.8.16.  While you are logged into the modem, can you check the

     Status page and confirm that.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

1) ethernet
2)
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 621000000 256QAM 6.400 56 40.366
2 579000000 256QAM 7.300 49 40.946
3 585000000 256QAM 7.300 50 40.946
4 591000000 256QAM 6.900 51 40.366
5 597000000 256QAM 6.200 52 40.946
6 603000000 256QAM 6.800 53 40.366
7 609000000 256QAM 7.200 54 40.946
8 615000000 256QAM 7.400 55 40.946
9 633000000 256QAM 6.000 57 40.946
10 639000000 256QAM 6.000 58 40.366
11 645000000 256QAM 5.900 59 40.366
12 651000000 256QAM 5.600 60 40.366
13 657000000 256QAM 5.600 61 40.946
14 663000000 256QAM 5.300 62 40.366
15 669000000 256QAM 5.400 63 40.366
16 675000000 256QAM 5.200 64 38.983
17 681000000 256QAM 5.500 65 40.946
18 687000000 256QAM 5.200 66 40.366
19 693000000 256QAM 5.400 67 40.946
20 699000000 256QAM 5.300 68 40.366
21 705000000 256QAM 5.100 69 40.366
22 711000000 256QAM 5.200 70 38.983
23 717000000 256QAM 4.800 71 38.983
24 723000000 256QAM 4.800 72 40.366
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 38596000 ATDMA - 16QAM 41.500 1 3200000
2 23700000 ATDMA - 16QAM 40.750 3 6400000
3 30596000 ATDMA - 16QAM 40.500 2 6400000

3) 131~ down 10~ up
4) 150/10
5) Apartment
6) Yeah I upgraded already a few months back, it worked fine this issue is different. That firmware issue was related to disconnects in game or not being able to connect. While this one is due to latency issues due to your Roger nodes inbetween me and the League of legends Servers which did not exist prior these past 2 month...

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Your downstream levels are high, but given the fact that you're in an apartment that doesn't surprise me.  The upstream levels are ok where they currently are.  The downstream levels shouldn't cause huge issues at the levels that they are currently at but I'd be happier to see them closer to 0 dBmV.  I would suspect that your modem is connected to a Multiple Dwelling Unit (MDU) which resides in a utility room in the basement of the apartment.  I wonder how much of this ia a network issue, with the delays that are seen on the tracert, and how much might be attributed to the MDU.  When an MDU issue comes up, it can be difficult and time comsuming to rectify.  Can you run a trace to google.ca and post the results, just to see how it turns out versus your previous trace.  Do the trace times ever drop down to a reasonable 20 to 40 ms across the board?



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

I don't believe an MDU can play a role on causing a node outside of my vicinity to increase my latency...
Doing a simple google search on one of the nodes with a high ping namely 69.63.248.185 will show that it's location is outside of my building and hence not MDU related. Here is a link from google.
http://www.ip-tracker.org/locator/ip-lookup.php?ip=69.63.248.185

Here is my origional trace again for reference:
Tracing route to INTEL_CE_LINUX [104.160.131.1]
over a maximum of 30 hops:

1 * 2 ms <1 ms hitronhub.home [192.168.0.1]
2 35 ms 169 ms 29 ms INTEL_CE_LINUX [7.11.163.5]
3 45 ms 33 ms 39 ms INTEL_CE_LINUX [209.148.245.177]
4 198 ms 70 ms 59 ms INTEL_CE_LINUX [69.63.248.185]
5 60 ms 59 ms 149 ms van58-10-228-226.dynamic.rogerstelecom.net [209.148.228.226]
6 49 ms 89 ms 59 ms INTEL_CE_LINUX [104.160.131.1]

A second trace route for extra reference:

Tracing route to INTEL_CE_LINUX [104.160.131.1]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms hitronhub.home [192.168.0.1]
2 93 ms 101 ms 108 ms INTEL_CE_LINUX [7.11.163.5]
3 69 ms 60 ms 99 ms INTEL_CE_LINUX [209.148.245.177]
4 106 ms 109 ms 439 ms INTEL_CE_LINUX [69.63.248.185]
5 102 ms 88 ms 79 ms van58-10-228-226.dynamic.rogerstelecom.net [209.148.228.226]
6 108 ms 89 ms 79 ms INTEL_CE_LINUX [104.160.131.1]

Trace complete.

A tracert on google.ca won't work. Their servers don't give priority to trace requests so all I am going to get are *'s back.
How about a good old test to rogers.ca ? That should be sufficient.

Unfortunately, the rest of the requests were *'s but all the nodes hit returned good pings.

Tracing route to rogers.ca [207.245.252.27]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms hitronhub.home [192.168.0.1]
2 12 ms 19 ms 9 ms INTEL_CE_LINUX [7.11.163.5]
3 20 ms 29 ms 29 ms INTEL_CE_LINUX [209.148.245.173]
4 26 ms 19 ms 32 ms INTEL_CE_LINUX [69.63.248.181]
5 37 ms 19 ms 39 ms van58-9-230-6.dynamic.rogerstelecom.net [209.148.230.6]
6 30 ms 21 ms 18 ms ge10-0.gwy2-tor.bb.allstream.net [216.191.65.121]
7 21 ms 19 ms 29 ms 10ge4-11.hcap9-tor.bb.allstream.net [199.212.169.202]
8 18 ms 19 ms 60 ms 10ge4-11.hcap9-tor.bb.allstream.net [199.212.169.202]
9 29 ms 19 ms 29 ms 66-46-129-178.dedicated.allstream.net [66.46.129.178]

It looks like I am on a congested node for this specific game, why this occured recently and how can I get Rogers to change my node is why I am here. Any feedback on this matter will be greatly appreciated.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

For the purposes of the discussion, the MDU or node can be considered as one in the same, depending of course on how large your apartment building is, and there is the chance that you are connected to a neighborhood node instead of an MDU.  What I wanted to see with a trace to google was whether or not the same high trace times would be exhibited throughout the path.  I wasn't looking specifically for a trace return from google itself.  Looking at the trace to Rogers.ca, none of the hundred ms plus times are seen, as they were in the original post.  The issue of high ping and trace times has come up again in various discussions and unfortunately I don't have an answer for that.  Personal opinion its beyond a tech issue and into network capacity issues.  How to get someone to examine the issue of routing times through Rogers system and peering with other companies seems to be a mystery.  What we need on this board is a contact point with the Network Operations Center, someone who could look at the loading of those servers and do something about the routing or initiate some action to see those times improved.  At this point would send a pm to @CommunityHelps looking for assistance.  Not trying to pass the buck, but I think this is above anything I or the mods can do, but the mods can contact the staff who can look into issues such as this.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

CGN3ACSMR firmware update

 

Hello, I know there have been posts about this issue in the past but I'm not entirely sure how to fix my issues. I swapped out my home modem about a week and a half ago at a Rogers outlet for the CGN3ACSMR router and ever since I cannot connect to online game servers (League Of Legends specifically). After doing my own homework there have been plenty of people experiencing connectivity issues to the servers while under this router as well (seen on this forum discussion http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/252... There is a post there from a Rogers official saying that within 48-72 hours modems would be hot fixed with a firmware patch 4.5.8.16, mine however when I look under my modem settings is 4.4.8.14. Obviously it's well past 2-3 days for the fix to come through on my new modem (the post was made back in May anyways), I've tried to see if I can update my modem from my side of the equation but seems like I hit a dead end. Any suggestions? Thank you.

 

 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

To request the firmware update to version 4.5.8.16, follow this link @CommunityHelps to navigate to the CommunityHelps page when you are signed into the forum.  On the right hand side of the page is a link titled "Send this user a private message".  Use that link to navigate to the next message composition page, fill in the title, and your modem MAC address and Cable Account Reference Number in the text area.  The Cable account reference number is located at the top of the Internet section of your bill.  The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is within the Internet section of your monthly account statement.

The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.

 

So, send in the info with a brief explanation that the modem has not been updated.  Hopefully you will see the update late tonight.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

JCCC
I've Been Here Awhile

Looking at my modem I have the new firmware 4.5.8.16,

but i'm also having issues connecting to Blizzard games. I've tried portforwarding but nothing seems to work. Anything known?

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Datalink
Resident Expert
Resident Expert

If you have port forwarding set, you should have set up a static IP address first using the DHCP reservation function.  If I remember this correctly, its in the BASIC.... LAN setup page.  Once that is set, you would then reboot the modem, login again and set the port forwarding to that specific IP address. 

 

Alternatively, you can kill the port forwarding rules. set UPNP to enabled, reboot the modem and then start the game.  With UPNP set, the modem should set the port forwarding rules as required for the game.  Note that the modem only holds 9 port forwarding rules, so, if you have previously set rules, that might become an issue if the total is more than 9 rules.  I don't know if the first rules are turfed, or if the last entered rules are denied if the rule list is full and you attempt to enter additional rules.

 

Note that either the UPNP is disabled with the static IP and port forwarding rules set manually or, there is no static IP address and port forwarding rules and the UPNP is enabled to handle port forwarding as required.

 

I also should have asked, connected via ethernet or wifi?



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Which modem is better the CGN3 or the cgn3acsmr for the Xbox one , reason I'm asking used to have the cgn3 and now have cgn3acsmr and I noticed more lag on this new modem 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Trying to remember.. are you using it BRIDGED or in gateway mode?

Either way.. WITH the new firmware patch on the ACSMR, it SHOULD have lower ping times (at least TO the modem)

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

lethalsniper
I'm an Enthusiast
Yes it's all bridge mode. I'm using my own router. What's with this new firmware I never had a prob with just the CGN3 did it have the new firmware ?

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Nope, the CGN3 is still on an older firmware.

the ping times between a device and the CGN3 have some minor spikes.. which the newer firmware on the CGN3ACSMR has fixed.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

JCCC
I've Been Here Awhile

I was following these instructions (https://us.battle.net/support/en/article/configuring-router-and-firewall-ports) from blizzard to set up port forwarding in windows and I am able to complete their instructions but it doesn't work. I notice that when i log in to my hitron modem, the port forwarding does not match the instructions given. (IE. it asks for a local IP, port range, etc). 

 

How can i set up port forwarding to fit those ports on the hitron modem?

 

 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

lethalsniper
I'm an Enthusiast

Ever since I switched from the CGN3 to the cgn3acsmr I get nothing but lag when playing Xbox one online 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

So i recently joined rogers thanks to a good deal but the issue is that my family either watches video or plays game and its really hard to do both as th connection to any place outside of ontario is horrendous we get ping spikes playing games such as League of legends, CSGO or any Blizzard games (90-200ping ingame) and videos from youtube or twitch tv stutters all day and some dont even load due to constant buffering. Oh and the worst happens at night around 9pm- whenever as i go to sleep and wake up but games get 300-1000ping and a lot of videos fail to load. when i asked technical support all they do is a speed test to a server in toronto and see a good 150 mbps down but when i do a speed test to Chicago, California, Vancouver i get any where between 90-150 latency 5-15mbps down.

 

i do the speed test in those locations because i assume those are where game servers are located and vancouver cause we skype with family often

 

is there a solution for this or should i cancel after the first month and move on?

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

My guess would be loading issues with the neighborhood node, which your modem is connected to.  But, there may be other possibilities. 

 

1.  Are you running wired or wifi connections for gaming? 

2.  Are you using the modem only, or running the modem in Bridge mode with a third party router behind it?

3.  Can you log into the modem, navigate to the STATUS... DOCSIS WAN page, copy the Downstream and Upstream tables and paste them into the thread.

4.  Can you run a speed test using http://speedcheck.rogers.com/en.html and www.speedtest.net using the Toronto Telus server and post the results.

 

As for gaming with distant servers, yep, that will be a problem depending on where the server is located.  That really depends on the peering agreements that Rogers has with other companies, and that unfortunately is a black hole as no one on the Rogers staff has to this point explained what agreements are in place and how users are able to benefit from those agreements, or suffer from the lack of agreements with downstream companies.