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New CGN3ACSMR Modem, not compatible with League of Legends?

haguuhar
I Plan to Stick Around

I just changed from a hybrid fibre 30 (with CGN2 modem) to the Rogers Ignite 60 (with the CGN3ACSMR modem). I'm not sure why, but I now get firewall errors when I try to load up the game. The internet works fine, other than the specific case in the game. Does anyone know what is happening, or how to fix it? I have tried port forwarding, turning the modem into bridge mode, even disabling the router's firewall. None of these options have fixed the problem.

 

*Edited Labels***

768 REPLIES 768

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Do you use static IP addresses by any chance?  



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

JL_2015
I've Been Around

It's been 72 hours since my new CGN3ACSMR's installation, and I have yet to receive the new update.

 

However, I have followed the steps to message @CommunityHelps. How long would this process take? Am I being too ambitious to expect them to follow up later this evening and have it fixed by tomorrow? Or am I too late to catch the nightly maintenance update for tonight?

 

EDIT: I guess they do not disappoint. Got the update right as I posted this post. Thanks guys!

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

rrdasz
I've Been Here Awhile

Hello there,

 

I am a new rogers customer and have not received such an update for my modem. My modem's current firmware version is 4.4.8.14. 

 

I'm just hoping I'm messaging at the right place to get this update.

 

Thanks!

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

If the modem has been online for 72 hours with no signs of the update to version 4.5.8.16, follow this link @CommunityHelps to navigate to the CommunityHelps page when you are signed into the forum. On the right hand side of the page is a link titled "Send this user a private message".  Use that link to navigate to the next message composition page, fill in the title, something such as "Request firmware update for CNG3ACSMR", and your modem MAC address and Cable Account Reference Number in the text area. The Cable account reference number is located within the Internet section of your bill.  If you are a new customer, you will not have immediate access to the Cable Account Reference Number. This can be obtained by calling Customer support. You can then send that Reference Number, along with the modem MAC address to CommunityHelps.  The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.

 

The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

rrdasz
I've Been Here Awhile

Thank you good sir!

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Bradski
I've Been Around
Any idea on how often these things take? I just upgraded my modem Friday and have been having a lot of issues with games here and there myself.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

72 hours.

 

so HOPEFULLy since the end of today?

If not by the end of today, then give @CommunityHelps a message here.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Suppose my next question is how long it might take for it to update on the modem side? Internet was down for a little so I was sort of excited, but firmware is still 4.4.8.14. Sorry for bugging everyone also. I'm pretty illiterate when it comes to these sort of things.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Have a look at post #613 above.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

zeny12
I Plan to Stick Around

What is INTEL_CE_LINUX

 

I've been running winMTR trying to figure out why my ping is so high to League of Legends. 

 

I keep getting a bunch of INTEL_CE_LINUX with different IP. I am kind of a noob in networking, but from 

what I understand is that data(packets) travel through little highways and cities(servers) until they get to the server, but what is INTEL_CE_LINUX? I'm guessing dynamic.rogerstelecom.net is rogers servers.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

nourel
I'm Here A Lot

I updated my modem CGN3ACSMR to 4.5.8.16 a few month back and had good ping for a while.

This last month I have been getting high pings again without any change on mind end...

I did a tracert and got the following:

 

Tracing route to INTEL_CE_LINUX [192.64.170.252]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms hitronhub.home [192.168.0.1]
2 22 ms 40 ms 69 ms INTEL_CE_LINUX [7.11.163.5]
3 30 ms 21 ms 18 ms INTEL_CE_LINUX [209.148.245.173]
4 17 ms 19 ms 19 ms INTEL_CE_LINUX [69.63.248.174]
5 29 ms 19 ms 32 ms INTEL_CE_LINUX [69.63.248.185]
6 25 ms 26 ms 79 ms INTEL_CE_LINUX [24.156.144.178]
7 * 39 ms 29 ms eqix-ch2.riotgamesdirect.com [206.223.119.235]
8 138 ms 33 ms 36 ms INTEL_CE_LINUX [104.160.131.44]
9 177 ms 29 ms * INTEL_CE_LINUX [104.160.131.101]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

What is going on ? 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

I see the same results for the North American and West European servers.  Once that test gets into the Riot servers you don't see a proper return.  Thats a Riot problem from what I can see.  They did move the North American server this summer, so perhaps they reconfigured the servers to stop responding to pings and traces.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Dane
I've Been Here Awhile

So what am I supposed to do? I just got Rogers on Wednesday. I'm having a lot of troubles logging in to League games. As well as the internet just seeming slow overall. 

 

Speedtest.net claims I've got high speeds and low ping. 

 

Doesn't seem that way though!

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Good evening @Dane,

 

Welcome to the Forums & Thank you for your post Smiley Wink

 

I understand the inconveniences this issue may cause you. Your modem must be the  CGN3ACSMR.

If it only occurs when attempting to play League of Legends, you might not have the most recent modem firmware.

 

The new firmare update will happen automatically within 72 hours of the activation. 

If it is not completed automatically, by the end of the 3 day timeframe, please contact @CommunityHelps, via Private Message, and provide the following information:

 

  • Cable account reference number(12 digits beginning with “2”)
  • MAC address of modem (12 digits found on the back of your Hitron modem)

 

Hope this helps!

 

RogersMaude 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Dane
I've Been Here Awhile

Thanks for the reply. I sent a message last night, but still haven't seen anything. 

 

Skype is taking forever to log on as well, this is while watching a 1080p youtube video, but at 100mbit I shouldn't be gimped by a simple youtube video. 

 

Any ideas? Can I update the firmware my self? I have no interest in waiting for days on end to get something like this fixed. 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Datalink
Resident Expert
Resident Expert

Nope, can't run the update yourself.  It has to be pushed out by the Cable Modem Termination System (CMTS).  If you log into the modem and check the Status page it will probably show firmware version 4.4.8.14, which is problematic for online gaming, VOIP devices, VPNs and any other application that is latency intolerant.  Within 48 to 72 hours of the modem going online you should see version 4.5.8.16 pushed out to the modem, which will solve a good majority of problems.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Dane
I've Been Here Awhile

Yeah I have 

Software Version

4.4.8.14

  

 

Thing is though, this was installed on Wednesday morning at 10. 

 

That's what, 78 hours since it was installed.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Hello, @Dane

 

Thank you for your patience, we have confirmation that the firmware update was pushed. Would you please check the software version again and update us, thank you.

 

Regards,

RogersMoin

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Dane
I've Been Here Awhile

Aye, there we go, says 16 in the end now 🙂

 

Thanks! 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

AllanLin
I Plan to Stick Around

i just get a new modem from rogers store for my ignite 100 plan. i think it is at the newest firmware already.

My ping in league of legend is good when i get the modem few hours ago. but after some time, like 2 hours later, i get really high ping. then i ping both google and LoL.

 

ping www.google.com /n 100

 

Request timed out.
Reply from 209.148.199.20: bytes=32 time=348ms TTL=58
Reply from 209.148.199.20: bytes=32 time=213ms TTL=58
Reply from 209.148.199.20: bytes=32 time=206ms TTL=58
Reply from 209.148.199.20: bytes=32 time=42ms TTL=58
Reply from 209.148.199.20: bytes=32 time=47ms TTL=58
Reply from 209.148.199.20: bytes=32 time=88ms TTL=58
Reply from 209.148.199.20: bytes=32 time=144ms TTL=58
Reply from 209.148.199.20: bytes=32 time=61ms TTL=58
Reply from 209.148.199.20: bytes=32 time=59ms TTL=58
Reply from 209.148.199.20: bytes=32 time=174ms TTL=58
Reply from 209.148.199.20: bytes=32 time=23ms TTL=58
Reply from 209.148.199.20: bytes=32 time=15ms TTL=58
Request timed out.
Reply from 209.148.199.20: bytes=32 time=15ms TTL=58

Ping statistics for 209.148.199.20:
Packets: Sent = 100, Received = 92, Lost = 8 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 350ms, Average = 90ms

 

ping 104.160.131.1 /n 100

 

Reply from 104.160.131.1: bytes=32 time=55ms TTL=58
Reply from 104.160.131.1: bytes=32 time=68ms TTL=58
Reply from 104.160.131.1: bytes=32 time=45ms TTL=58
Reply from 104.160.131.1: bytes=32 time=32ms TTL=58
Reply from 104.160.131.1: bytes=32 time=183ms TTL=58
Reply from 104.160.131.1: bytes=32 time=67ms TTL=58
Reply from 104.160.131.1: bytes=32 time=34ms TTL=58
Reply from 104.160.131.1: bytes=32 time=139ms TTL=58
Reply from 104.160.131.1: bytes=32 time=86ms TTL=58
Reply from 104.160.131.1: bytes=32 time=31ms TTL=58
Reply from 104.160.131.1: bytes=32 time=269ms TTL=58
Reply from 104.160.131.1: bytes=32 time=237ms TTL=58
Reply from 104.160.131.1: bytes=32 time=193ms TTL=58
Reply from 104.160.131.1: bytes=32 time=36ms TTL=58
Reply from 104.160.131.1: bytes=32 time=55ms TTL=58
Reply from 104.160.131.1: bytes=32 time=40ms TTL=58

Ping statistics for 104.160.131.1:
Packets: Sent = 100, Received = 98, Lost = 2 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 337ms, Average = 85ms

 

i got both package lost and high ping. This is really big question for me to play game. Is it modem problem?

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

If you log into the modem and check the STATUS page, you should see version 4.5.8.16 shown as the software version which is the latest version for the CGN3ACSMR.  The previous, problematic version is 4.4.8.14.  If you ping the modem with 4.5.8.16 loaded, you should see a return time of 1 ms, with occasional rare times in the low 20 ms range.  You can ping 192.168.0.1 or 192.168.100.1 if the modem is in bridge mode with a router behind it.  In Gateway mode, both of those addresses can be used.

 

ping 192.168.100.1 -n 10

Pinging 192.168.100.1 with 32 bytes of data;
Reply from 192.168.100.1: bytes=32 time=2ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63

Ping statistics for 192.168.100.1:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 2ms, Average = 1ms

 

If you have 4.4.8.14 loaded, you will see random ping times with an average of 5 to 6 ms.  It takes 48 to 72 hours normally for the Cable Modem Termination System to push 4.5.8.16 out to the modem.