cancel
Showing results for 
Search instead for 
Did you mean: 

New CGN3ACSMR Modem, not compatible with League of Legends?

haguuhar
I Plan to Stick Around

I just changed from a hybrid fibre 30 (with CGN2 modem) to the Rogers Ignite 60 (with the CGN3ACSMR modem). I'm not sure why, but I now get firewall errors when I try to load up the game. The internet works fine, other than the specific case in the game. Does anyone know what is happening, or how to fix it? I have tried port forwarding, turning the modem into bridge mode, even disabling the router's firewall. None of these options have fixed the problem.

 

*Edited Labels***

768 REPLIES 768

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

HexyDexy
I've Been Around

Would also like to know. Why doesn't rogers give us routers with the latest frameware.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Hi @eshrai, Hi @HexyDexy,

 

 

Thank you for your post and Welcome to the Community Forums! Smiley Happy

 

I understand the frustration, I can definitely assist you. I'v already confirmed you have sent your MAC addresses, cable account number via PM to our @CommunityHelps and have followed up with the deployment team for you.

 

 

Thank you for your patience,
RogersArthur

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

eshrai
I've Been Here Awhile

Hey pal. I found a workaround until the update is deployed. All you have to do is set your modem into bridge mode, this will disable the wifi but the firewall error doesn't pop up with an ethernet cable. To go back into gateway mode, you will need to reset your modem so keep this in mind. To do this, look at the back of your modem for the IP address (192.xxx.x.x) and type it in the address bar in a browser. It should take you to Hitron login page, default login username is also at the back of the modem (username - cusadmin and password - password). Go to the basic tab, and gateway functions, and turn off residential gateway functions. It will reboot the modem, and you will only be able to connect through an ethernet. I have been testing it for a couple of hours, no problemo. Hope it helps!

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Hi @,

 

 

Excellent post, Smiley Happy Thank you for sharing the information with the Community, it's much appreciated. 

 

 

RogersArthur

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

It sounds as though @eshrai has switched the modem into Bridge mode and is running a direct connection to the modem without using a router.  Yes, this can work, but your pc/laptop/ gaming console is then open to the internet without the protection of hardware firewall.  I personally do not recommend this to anyone.  If anyone really wants to do this, he or she has to be very sure of the firewall capability on the device in use, given the fact that it's wide open to any external probing and hacking attempts.  Not trying to rain on anyone's parade, just pointing out possible problems with that type of arrangement.  Before anyone else does this, please consider the how secure your devices are, before leaving them open to the internet. 

 

The latency of the modem is present no matter which mode you run in, Gateway or Bridge.  How many of the other issues are also present in Bridge mode is anyone's guess.

 

Fwiw.....



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Mermer
I've Been Here Awhile

 

NEED HELP update my modem!!

 

already PM you

 

thx

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

OwenJayne
I've Been Around

Sent my PM about 5 minutes ago. 

 

Hopefully it gets fixed tonight, that would be awesome!

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Tabalomaloma
I've Been Here Awhile

Hello,

I plugged in the modem on 9/18/2015, it's now been more than 3 days, but the firmware has yet to be updated.  What should i do?

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

If the modem has been online for 72 hours with no signs of the update to version 4.5.8.16, follow this link @CommunityHelpsto navigate to the CommunityHelps page when you are signed into the forum.  On the right hand side of the page is a link titled "Send this user a private message".  Use that link to navigate to the next message composition page, fill in the title, something such as "Request firmware update for CNG3ACSMR", and your modem MAC address and Cable Account Reference Number in the text area.  The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number.  This can be obtained by calling Customer support.  You can then send that Reference Number, along with the modem MAC address to CommunityHelps.  The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.

The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Tabalomaloma
I've Been Here Awhile

Thank you.

I did what you said, they told me to wait another 24 to 48 hours.  Which i now have, but still no change.  PM'd them again and now waiting for reply.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Jozolala
I've Been Around

I would like to have the firmware uploaded to my modem please.

 

I'm running .14 PLease fix.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Hello @Jozolala,

 

The modem should update within 72 hours after coming online. If it does not, please send a private message to @CommunityHelps and we can look into this for you. 

 

Thank you, 

RogersHassam 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

my modem has been updated.

Thanks everyone!

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

It's been past 72 hours and my modem is still on 4.4.8.14. Is there anything I can do to update it?

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Follow this link @CommunityHelps to navigate to the CommunityHelps page when you are signed into the forum.  On the right hand side of the page is a link titled "Send this user a private message".  Use that link to navigate to the next message composition page, fill in the title, something such as "Request firmware update for CNG3ACSMR", and your modem MAC address and Cable Account Reference Number in the text area.  The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number.  This can be obtained by calling Customer support.  You can then send that Reference Number, along with the modem MAC address to CommunityHelps.  The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.

The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

kaixenoo
I've Been Here Awhile

I've requested that my modem be updated to 4.5.8.16 through live chat with a representative, but it has exceeded way beyond the promised time period. I made this request on Monday, September 21 and it still hasn't been updated to this day even after having my case esclated three times so far. I also sent a private message to CommunityHelps, but I believe they are unavailable throughout the weekend. 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

The @CommunityHelps address is essentially a group address that allows any of the mods to see the pm and address it.  There are mods on duty, so presumably they will be attending to the pm list, first in, first addressed so to speak. 

 

Just to check, can you log into the modem, navigate to the STATUS..... DOCSIS WAN page, copy the downstream and upstream tables and paste them into the thread.  That's just to see if there are any cable signal issues which might be preventing the firmware upload.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

kaixenoo
I've Been Here Awhile
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1651000000256QAM5.4001040.946
2591000000256QAM5.600138.605
3597000000256QAM5.700238.983
4603000000256QAM5.500338.983
5609000000256QAM5.600437.636
6615000000256QAM5.700538.605
7621000000256QAM5.700638.605
8633000000256QAM5.200738.983
9639000000256QAM5.400838.983
10645000000256QAM5.300940.946
11657000000256QAM5.5001140.946
12663000000256QAM5.8001240.366
13669000000256QAM5.90010940.366
14675000000256QAM5.70011040.366
15681000000256QAM5.50011140.366
16687000000256QAM5.30011238.983
17693000000256QAM5.20011338.983
18699000000256QAM4.90011438.983
19705000000256QAM4.90011538.983
20711000000256QAM5.30011638.983
Upstream Overview
Port IDFrequency (MHz)ModulationSignal Strength (dBmV)Channel IDBandWidth
138596000ATDMA - 16QAM38.00013200000
223700000ATDMA - 16QAM35.00036400000
330596000ATDMA - 16QAM36.50026400000

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

The downstream signal levels are high, but they shouldn't be high enough to cause problems.  The signal to noise ratios are good.  The upstream aren't too bad. The normal range is 36 to 40 dBmV, but with one slightly low channel at 35 dBmV, you shouldn't have problems with that.  From a signal level perspective, there's no reason for a firmware push not to work.  One of the mods, thru @CommunityHelps should be getting in touch with you via pm.



Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Thanks @Datalink!

 

We apologize for the delay @kaixenoo.

 

I can definitely assure you that we have received your request and have forwarded it to the deployment team in order for them to push firmware the update to your modem as soon as possible. 

 

Sorry about the delay- Take care and have a great weekend!

 

RogersMaude

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Lightro
I've Been Here Awhile

Hey there I just played about an hour and a half of Destiny on PS3 after my firmware was updated from 4.4.8.14 to 4.5.8.16. So far I haven't had any connection errors, where as before I could not go 5 minutes with out one. This has resolved my issues playing Destiny on PS3 so far. I can not speak for PS4 however as I do not own that system.