Thank you for your post and Welcome to the Community Forums! 
I understand the frustration, I can definitely assist you. I'v already confirmed you have sent your MAC addresses, cable account number via PM to our @CommunityHelps and have followed up with the deployment team for you.
Thank you for your patience,
RogersArthur
Hi @eshrai,
Excellent post, Thank you for sharing the information with the Community, it's much appreciated.
RogersArthur
It sounds as though @eshrai has switched the modem into Bridge mode and is running a direct connection to the modem without using a router. Yes, this can work, but your pc/laptop/ gaming console is then open to the internet without the protection of hardware firewall. I personally do not recommend this to anyone. If anyone really wants to do this, he or she has to be very sure of the firewall capability on the device in use, given the fact that it's wide open to any external probing and hacking attempts. Not trying to rain on anyone's parade, just pointing out possible problems with that type of arrangement. Before anyone else does this, please consider the how secure your devices are, before leaving them open to the internet.
The latency of the modem is present no matter which mode you run in, Gateway or Bridge. How many of the other issues are also present in Bridge mode is anyone's guess.
Fwiw.....
If the modem has been online for 72 hours with no signs of the update to version 4.5.8.16, follow this link @CommunityHelpsto navigate to the CommunityHelps page when you are signed into the forum. On the right hand side of the page is a link titled "Send this user a private message". Use that link to navigate to the next message composition page, fill in the title, something such as "Request firmware update for CNG3ACSMR", and your modem MAC address and Cable Account Reference Number in the text area. The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number. This can be obtained by calling Customer support. You can then send that Reference Number, along with the modem MAC address to CommunityHelps. The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.
The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.
Hello @Jozolala,
The modem should update within 72 hours after coming online. If it does not, please send a private message to @CommunityHelps and we can look into this for you.
Thank you,
RogersHassam
Follow this link @CommunityHelps to navigate to the CommunityHelps page when you are signed into the forum. On the right hand side of the page is a link titled "Send this user a private message". Use that link to navigate to the next message composition page, fill in the title, something such as "Request firmware update for CNG3ACSMR", and your modem MAC address and Cable Account Reference Number in the text area. The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number. This can be obtained by calling Customer support. You can then send that Reference Number, along with the modem MAC address to CommunityHelps. The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.
The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.
The @CommunityHelps address is essentially a group address that allows any of the mods to see the pm and address it. There are mods on duty, so presumably they will be attending to the pm list, first in, first addressed so to speak.
Just to check, can you log into the modem, navigate to the STATUS..... DOCSIS WAN page, copy the downstream and upstream tables and paste them into the thread. That's just to see if there are any cable signal issues which might be preventing the firmware upload.
The downstream signal levels are high, but they shouldn't be high enough to cause problems. The signal to noise ratios are good. The upstream aren't too bad. The normal range is 36 to 40 dBmV, but with one slightly low channel at 35 dBmV, you shouldn't have problems with that. From a signal level perspective, there's no reason for a firmware push not to work. One of the mods, thru @CommunityHelps should be getting in touch with you via pm.
Thanks @Datalink!
We apologize for the delay @kaixenoo.
I can definitely assure you that we have received your request and have forwarded it to the deployment team in order for them to push firmware the update to your modem as soon as possible.
Sorry about the delay- Take care and have a great weekend!
RogersMaude
Would you be interested in becoming a Community Testing Lab member?
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