I just changed from a hybrid fibre 30 (with CGN2 modem) to the Rogers Ignite 60 (with the CGN3ACSMR modem). I'm not sure why, but I now get firewall errors when I try to load up the game. The internet works fine, other than the specific case in the game. Does anyone know what is happening, or how to fix it? I have tried port forwarding, turning the modem into bridge mode, even disabling the router's firewall. None of these options have fixed the problem.
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My guess is the modem. I just asked my son, who plays LOL on an Asus gaming laptop, I7 16 gig ram, SSD, etc, etc. His laptop is connected via the house ethernet to an Asus RT-AC68U router, which then connects to the CGN3ACSMR with the firmware update. The modem runs in Bridge mode with the router running in full router mode. He has used Skype at the same time, but normally uses the in game chat. In any event, if there were any issues there with simultaneous use of Skype, I would have heard about it. But, he didn't notice anything unusual from what he remembers of those games.
What you could do is run an experiment. Run LOL on the one pc, and Skype on the other. I'm assuming that both are connected via ethernet. If you have no issues, that narrows down the issue to running LOL and Skype on the same port of the modem. If you do have issues with LOL and Skype on different ports, then that is definitely worth raising. Each port should be independent and the assumption that I am making at the present time is that the modem has enough horsepower to run both applications without one causing issues for the other, at least on separate ports. The fact that you had no problems with this prior to switching to Rogers is telling in itself. It might just be that if you want to retain the capability to run LOL and Skype on the same pc, that you will have to invest in a good router.
I hear what you are saying about buying a router, but, if you do, you will have access to all of the settings that you require via the router's user controls, as opposed to some being accessible via the user interface for the modem and some being accessible only by Tech Support. There are definite benefits to running your own modem. We won't be able to run any tests soon as we're on the road, but I'll ask if he has a group to test with when we return. You might have found another bug in the firmware 🙂
I have updates on my latency/disconnect issue:
I use wired connection, then everything seems good now.
I assume that the 5G AC channel has issues, either the laptop side or the router side. I give up to do further investigation and keepit as is.
Thanks all for the help.
Hi, recently I upgrade my internet services from 30 Mbps to 60 Mbps; thus, I replaced my old modem to the CGN3ACSMR modem.
However, when I tried to play League of Legends, I'm unable to connect to server. I google it and found out it's because my CGN3ACSMR Firmware version is not up-to-dated (184.108.40.206), and one of the Rogers employee said "Customers who received a modem with the old firmware will be updated automatically within 48-72 hours. The new firmware is 220.127.116.11."
Is it possible for me to update the firmware mannually? because I'm not sure if it will update by itself 😛
Unfortunately, there is no way to update it manually 😞
If it has NOT update in the 72 hours from when it was installed (and make sure its a full 72 hours.. so if it was installed at 3pm.. wait until 3pm that 3rd day), then give @CommunityHelps a message on the forum here.
I'm having the same problem as the other people in this thread related to playing LoL. I have checked my modem's firmware and the version is 18.104.22.168. The modem has been installed for more than 3 days. What should I do? Will updating the firmware fix the problems I have not being able to play the game?
I just move in my new apartment and i am using Rogers Ignite 250u plan with Rogers Rocket modem, but when I play the league of legend, after champion select, the game carshed and it told me " unable to connect to the server, please check your network connection and attempt to reconnect to your game." but im pretty sure my network connection is good.
The game is not crashed everytime, sometimes i can play game, but 99%, my game is crashed.
By the way, i can play the game with my cell phone hotspot and it always works, so i'm pretty sure that is not game's problem.
That you just got the modem, its likely that its still on the older firmware.
Give it a good 72 hours from the time that you had it installed to see if the new firmware is rolled out and if that corrects it.
If it has not, please then contact @CommunityHelps and let them know, and they may be able to do a force push on the firmware.
I recently had upgrade my plan from the Internet 30 into the Rogers Ignite 100u, and I now cannot run League of Legends. Their seems to be an error when launching it, and I have to wait at least 30 minutes before I can actually play. I have tried port forwarding but to no avail it does not work. So what do I do now? I'm paying an extra 30 for this plan, and was hoping to see some results.
I noticed another one of your post which shows you also received the new CGN3ACSMR router currently running the 22.214.171.124 firmware. The firmware will typically get updated within 48 hours from the time it came online. If you notice the firmware is not updated even after 72 hours, please let us know or message CommunityHelps so that we can follow up for you.
Thank you for your patience.
I just got my new upgraded modem cgnacmsr and it has old firmware 126.96.36.199. Still hasn't updated. So now i've rogers lastest greatest modem thats full of bugs. Come on rogers update firmware before to give it to the customer. It would save alot of time and grief if you update the firmware. It just doesn't make sense now using this modem that has somany bugs and my other modem worked just fine. Nice upgrade(backwards) rogers.
So I got a new CGN3ACSMR modem today and to my supprise League of Legends wont play... so i teathered to my phone... worked fine....I broused google and found that many people were having this issue and I struggle to believe that everyone had to pay 100$ to get someone to take their time coming to your house to fix the issue that was in no way the fault of the consumer
Has anyone found a resolution to this issue? or should i switch to Bell
The current firmware of the modem is 188.8.131.52 btw
Clearly there are a number of problems with this new modem ... my issue is VOIP. I went on this forum just to get familiar and determine if its a handful of people or many and I see its many.
It's sad that when you call rogers support (1st level) - they know nothing about this and just say it must be your home setup.