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New CGN3ACSMR Modem, not compatible with League of Legends?

haguuhar
I Plan to Stick Around

I just changed from a hybrid fibre 30 (with CGN2 modem) to the Rogers Ignite 60 (with the CGN3ACSMR modem). I'm not sure why, but I now get firewall errors when I try to load up the game. The internet works fine, other than the specific case in the game. Does anyone know what is happening, or how to fix it? I have tried port forwarding, turning the modem into bridge mode, even disabling the router's firewall. None of these options have fixed the problem.

 

*Edited Labels***

768 REPLIES 768

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

CX2DUBCAKES
I Plan to Stick Around

league.jpg

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

CX2DUBCAKES
I Plan to Stick Around
This is what you'll see after logging in on your 1st attempt in LoL. It started after 5.10 patch, and only comes up once. The next attempt will be successful everytime.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Meichorn
I've Been Here Awhile
I havent gotten firmware update yet, aside from contacting communityhelps when should I be getting it? And do I have to restart the modem or anything? Also what time is the maintenance period?

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Wolftrap1
I'm Here A Lot
I received the update last night. Around 6pm the modem reset automatically and everything worked great. Since waking up this morning the modem has become completely unusable. Its go limited connection and no amount of resets has fixed this so far.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

RyzenFX
I'm a Reliable Contributor

@Wolftrap1 have you tried rebooting the modem? Also, have you checked the cables leading to and out the modem? 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Wolftrap1
I'm Here A Lot
Yes I have. I've just gone out for breakfast left it unplugged while I was out. Going to try again and give an update when I return home.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

RyzenFX
I'm a Reliable Contributor

You seem like the only one experiencing this issue with the new firmware... Weird...

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

This fix worked for us, thank you!

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Wolftrap1
I'm Here A Lot
Appears to be okay now. Looks like all is well on my end.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

EricT1
I've Been Around

Hi,

 

Just got the firmware update for the modem and it does the same thing to me as well. First time when I  connect to league i get a failed connection error, but then the second time works.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

@gaggan07 Thank you for the heads up ! I was not aware of this login issue. What an unfortunate time for this to occur, rito ftw.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

RyzenFX
I'm a Reliable Contributor

@nourel I've been experiencing this same issue. Let's hope rito will fix it soon.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

RogersAsif
Retired Moderator
Retired Moderator

Hello Community

 

As @gaggan07 & @CX2DUBCAKES have mentioned the failed login on the first attempt is not related to Rogers or Hitron.

 

I took notice of the same exact thing when logging in. Simply sign in again and you shouldn't have any issues.

 

Thanks @gaggan07 & @CX2DUBCAKES for giving the Community the heads up!

 

EnjoySmiley Happy

 

RogersAsif

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

CX2DUBCAKES
I Plan to Stick Around
No problem. It's NA wide 😉

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

CX2DUBCAKES
I Plan to Stick Around
And in response to the firmware update for the ACSR model modem. It's fixed the problem 100%

Awesome community !!! Excellent Firmware 😉

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

CX2DUBCAKES
I Plan to Stick Around
Hey guys, just to confirm that the log in error is Riot based and not the Rogers modem and latest firmware update. I have pasted the thread below


http://boards.na.leagueoflegends.com/en/c/gameplay-balance/tcImzkIF-im-actually-really-tired-of-logg...

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

CNMyi
I've Been Here Awhile

high ping while gaming with the new rocket 250u package

 

does any1 else having the same issue?

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

User1503162
I've Been Here Awhile

Hi Asif,

 

Do you have the working firmware to address the CGN3ACSMR modem incompatibility issue with League of Legends?

 

Michael

 

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Zyken
I've Been Here Awhile
How long does it take the CommunityHelps to reply back? Been waiting for awhile.

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

MCKitty
I'm Here A Lot

Hi @Zyken I heard back within a couple hours.

 

Just tested out my League and it has worked fine getting me into games post champion select now!

 

Very excited that this is working 🙂

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Sajukai
I've Been Here Awhile

Contacted @CommunityHelps yesterday, update was pushed through overnight and was able to play 2 games of LOL this morning before work without issue using the CGN3ACSMR over Wi-Fi.

 

!!!FANTASTIC!!!

 

Thanks!