I just changed from a hybrid fibre 30 (with CGN2 modem) to the Rogers Ignite 60 (with the CGN3ACSMR modem). I'm not sure why, but I now get firewall errors when I try to load up the game. The internet works fine, other than the specific case in the game. Does anyone know what is happening, or how to fix it? I have tried port forwarding, turning the modem into bridge mode, even disabling the router's firewall. None of these options have fixed the problem.
Solved! Solved! Go to Solution.
Remember to send a Private Message to @CommunityHelps with the information below if you are affected by the League of Legends firewall issue. The firmware is only being deployed to those who contact @CommunityHelps via Private Message.
-MAC address of modem (12 digits found on the back of your Hitron modem)
-Cable account reference number(12 digits beginning with “2”)
To those who have received the firmware update, how are things going? Let the community know, hope you are enjoying the game
I have requested the firmware update. I expect it to take place tonight.
I have had this Hitron CGN3ACSMR monstrosity for about 2 weeks now.
When I ping it from inside my network I get result like this below, the jitter in particular is rather high. Under heavy load these numbers can get consistently over 100ms, obviously too high for packets still inside the switch.
Ping statistics for 10.10.10.1:
Packets: Sent = 9868, Received = 9868, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 145ms, Average = 6ms
I expect this to drop after the update, I will post the results nevertheless.
The new firmware version being pushed is 188.8.131.52
If you log into your router admin and see this number then it means the update was applied 🙂
Really hoping this fix works. I know a lot people have this issue on the League forums:
Can't imagine that they're all using the new Hitron modem??
Hi @riccimj Welcome to the Community
Glad to hear you have requested the firmware update for the League of Legend issue.
Remember as per our Community Guidelines here, We need to keep things on-topic.
This thread is about the Firewall Error users with the CGN3ACSMR were experiencing when trying to connect to League of Legends.
do you mean the router admin page? It loads in decent time for me.
or do you mean in-game for league? For league my ping hasn't changed although I have much faster up and down (250down/20up)... probably that is just the limit for the server I'm on (NA).
@bunnyrabbitzzz when you have time, can you run a ping test to the modem. I'd like to see two runs if you don't mind, one when there is no traffic through the modem, and a second run when something is played or transiting through the modem. Open a command prompt and type
ping 192.168.0.1 -n 100
I'm assuming here that you are in Gateway mode.
When the 100 ping run is done, can you copy the bottom stats and paste them into this thread. To do that left click on the command box icon at the top left hand corner of the actual command box, scroll down to Edit....Select, and then again to Edit.....Copy. Paste that into Notepad so that you can copy the bottom ping statistics and then paste them into the thread.
Hopefully all you will see are ping times of zero, but I'd be interested in seeing the actual stats.