New CGN3ACSMR Modem, not compatible with League of Legends?

[haguuhar]

I just changed from a hybrid fibre 30 (with CGN2 modem) to the Rogers Ignite 60 (with the CGN3ACSMR modem). I'm not sure why, but I now get firewall errors when I try to load up the game. The internet works fine, other than the specific case in the game. Does anyone know what is happening, or how to fix it? I have tried port forwarding, turning the modem into bridge mode, even disabling the router's firewall. None of these options have fixed the problem.

*Edited Labels***

[haguuhar]

I have also attempted tethering to my phone, that seems to work fine with the game, which leads me to believe that there is an incompatibility issue with this new modem and the game.

[Gdkitty]

There is one other user which has said similar problems..

But i am not sure completely how.  With it in gateway, perhaps i could see it.. a NAT issue or something else..

But if you are in bridge mode.. that  should be removed and it more based on your other router (or PC if its directly connected)..
The MODEM part itself should not be blocking anything then.. it just passes it along.. 

Are you able to ping / reach the servers?

And define firewall errors.

[haguuhar]

So I currently have my modem is bridge mode, with an external ASUS router. My PC is connected via ethernet. When I ping their server (216.52.241.254), it is successful. As for the firewall error, the game client doesn't specify the exact error. It gives a generic error when the game is starting to load up. The error that appears is "Unable to connect to the server. If you have a firewall it may be blocking the connection, please refer to your firewall's documentation." The only change between when it worked vs. when it didnt work is the modem.

[teegeh]

I am having the EXACT SAME problem, i tried port forwarding to no avail.

I called the help center, they did literally nothing to help.

Tried setting the cgn modem into bridged mode and use my own net gear 750 router with its own port forwarding STILL NOTHING.

I call the help center again, representative isnt helpful, talk to the manager, she keeps talking about the internet being fine.

Finally in tears(seriously), i ge the response "pay techxperts 120 and they'll fix it"

On the verge of insanity now.

I can confirm its an issue with rogers and not the users because i go down to tim hortons wifi (bell) and the game works fine, come home and same problem happens. 

One guy told me the firmware on these new routers doesnt let u port forward properly.

If this isnt fixed (free of charge, because paying for something that everyone i know has no issues using without even port forwarding is INSANE).

if anyone has a solution your reply would be appreciated, other wise its bell first thing in the morning.

-The customer who's been running left and right trying to fix this

[haguuhar]

I 100% agree with you. A friend of mine is using the CGN3 modem. He is getting no problems whatsoever. So I know its not a server side issue.

[teegeh]

its just dissapointing because i sat on a 14 hour flight to move back to canada so i could stream league, and now rogers is doing this. 

worst part is it was already confirmed its a problem with rogers and they show no signs of fixing it

[Datalink]

Have any of you looked at the port forwarding site and set up the modem or routers as per the instructions on the site?

http://portforward.com/english/applications/port_forwarding/League_of_Legends/

[haguuhar]

Yes, that was the guide I used for port forwarding. I believe I did it correctly because on a port checking software that I have, it says those ports are open.

[teegeh]

trust me, the port forwarding was done correctly on our end.

Its a firmware issue, dont worry all u have to do is pay techxperts to fix it for over a $100 

then you can play the game literally everyone plays without paying the $100

welcome to rogers 😛

[teegeh]

im just salty after i was treated like trash by this company 😧

[haguuhar]

If it changes anything, I have found about 5 people now with this same problem. Specifically, the game League of Legends and the CGN3ACSMR modem are the common denominators. 

[teegeh]

yeah, everything i have done also points to the modem being the issue, not sure what to really do.

[RogersMoin]

Hello @haguuhar and @teegeh,

The issue is really puzzling; you have tried good troubleshooting to resolve the issue, especially bridging the modem. In bridge mode, modem is just passing on and firewall is not in play. Would you please check the firmware, the current version is 4.4.8.14, it’s listed on Status/System Information page and we are looking for Software Version.

Thank you for your patience.
RogersMoin

[Datalink]

Simple solution, especially if you have your own router, return the CGN3ACSMR and pick up a CGN3, given that the CGN3 appears to work, according to other posts.

[haguuhar]

I am currently on version 4.4.8.13. As to changing the modem to the CGN3, that is not an option because that specific modem (CGN3) has a compatibility issue with another piece of hardware that I am running. It is easier to use my current modem because that other piece of hardware works with my current modem.

[Datalink]

Ok, hmm, between a rock and a hard place.  Not good.  It looks like there is a newer firmware version out.  I would call tech support and determine if they can force the upload.  Its supposed to occur within 48 hours of the modem going online, but, if the uploading is the same for both modems, I would expect 3 to 4 days before seeing the upload.  If the firmware has been out for a while, and you have had the modem for a "while", then the upload should have run.

Here is a thread to have a look at:

https://www.techpowerup.com/forums/threads/asus-rt-ac66u-problem-opening-ports.210349/

Kind of a shot in the dark, but the thread describes a discrepancy between the external IP addresss assigned to a modem, and what the follow on Asus router was detecting as the WAN IP Address.  Simply put, if you check your router, have a look at the WAN IP address.  Then use http://www.ip-adress.com/ to determine your IP address through that external site.  The two address should match.  In the case mentioned in the link, the addresses did not match, ergo, problems with port forwarding.  Like I said, a shot in the dark, but maybe worth a quick check.

[haguuhar]

So I checked my WAN IP address vs. my public IP address and they are the same. Is there release notes for this firmware update, as I can't seem to find any.

[Datalink]

Release notes, nope.  I have asked for them, but no success so far.

[teegeh]

i honestly dont see this being fixed anytime soon with the replies i got at the help desk (5  different attempts at calling today)

[Datalink]

I would agree with that assessment.  You indicated that you had a CGN3 previously, and it ran League of Legends without any issues?  That is to say, with the modem in Bridge mode?