We’re always making enhancements to our network to make sure you get the best online experiences. To keep you in the loop on what’s happening in your neighbourhood, we’ll share OS update timelines on when updates are happening as they become available here.
We value your feedback and invite you to share your experience with us as we make updates in your respective areas. We’ll use this feedback to make sure you’re getting the most out of your services and that we’re able to help you resolve any concerns as quickly as possible.
It is important to note that not every OS update is designed to resolve customer facing issues or increase speeds, but more often to maintain and build upon our infrastructure. This thread and subsequent threads will work to consolidate any service improvements or concerns during the OS update process. We’re looking forward to working with you through this process as we continue to build upon our infrastructure in the future.
It's easy to participate! Here’s what we would need from you. To take part in this initiative, the following requirements must be met.
A recorded ping test to google.com prior to the update
A recorded traceroute to google.com prior to the update
You do not currently have an open ticket with technical support for an ongoing service issue
You do not currently have a scheduled technician for a service issue
All testing must be done with a wired connection to your modem, with no 3rd party equipment connected.
*If you do not meet the above requirements, your post(s) may be merged to a more accurate thread.
What should I post in this thread?
A screenshot of your Upstream and Downstream levels found on the status page when you log into your modem from the day of your final results.
Your ping test result from before the update followed by a current ping test result from command prompt to google.com
3 consecutive traceroute results from before the update followed by 3 consecutive traceroutes after the completion of the update from command prompt to google.com. (Ideally around the same time, if possible).
*Always remember when posting an image of network testing results to block out/remove your personal IP address.
*Images will show in your post after they have been approved by our Moderator team. Don't worry when they don't show up right away.
This thread will be archived 7 days following the update of a given area.
Thank you for your continued feedback and support.