Our bandwidth allowances are very generous and help provide customers with the best plan to fit their online needs. Rogers offers online tools, which are available at www.rogers.com (Manage My Account > View Internet Usage) and rogers.com/keepingpace, that help customers monitor and manage their usage.
We don’t impose a cap on internet usage, we do have usage allowances for each of our products as well as additional usage fees when customers exceed their allowance.
The caps are too low. Why is this so hard for your company to absorb? You are not a competitive ISP, you don't lead by example, you provide less value for my dollar year over year.
Cut the rhetoric, and come right out and say that you just don't care about good customer service, and that we should all just move along.
I wish I could switch to Teksavvy after UBB gets its **bleep** thrown out, but according to the site they don't service my building..
I have a funny feeling the building management made a deal with Rogers.
Thank you for taking the time to espouse the benefits of the Rogers brand for my internet needs. Unfortunately your current mix of products is insufficient at my price resistance level. Please explain why the overcharge on my product per gigabyte costs $5.00? Please explain why the product that I currently enjoy is no longer offered by Rogers? That instead a similar product now has an allowance of only 15GB? Please explain why after thirteen years of being a loyal Rogers customer; that after posting a request to have my daily usage EMAILED to me that it gets ignored? Oh, and are you familiar with the phrase, "A rose by any other name is but still a rose"?
As RogersHemal mentioned, Rogers offers online tools at www.rogers.com (Manage My Account > View Internet Usage) that help customers monitor and manage their usage.
Usage allowances apply on a monthly basis and vary by tier of service. Charges apply for additional use beyond the monthly usage allowance associated with your tier of service. For details, visit rogers.com/keepingpace.
We don’t impose a cap on internet usage, we do have usage allowances for each of our products as well as well as additional usage fees when customers exceed their allowance.
For more information, please see our RedBoard blog post here.
CRTC decision to cap the Internet usage has been overthrown by the government. Great news! However, Rogers still keeps tight bandwidth caps on their Internet usage. Rogers, how about increasing the caps so we all can enjoy Netflix, YouTube, cloud backup, remote office without fearing additional over-usage fees?
I am Netflix user, YouTube, working with huge media files (for customers mainly) and I stronly feel that Rogers has been ripping us off with bandwitdh caps being too low.
I absolutelly sucks to contantly watching my usage on Rogers site and fearing that my 4 people family will go over the board. I do not want unlimited usage but for the God sake, increase it to usable standards like 300 GB for your Extreme Plus package.
Rogers, do something for your customers!
At my allowance level using the Roger online tool is impractical to stay abreast of my allowance. What is so hard to understand about that? You impose an 'allowance' yet refuse to inform me of my usage in a timely manner! It's YOUR responsibility to inform me of my usage! YOU have the meter! And rather than continue this here perhaps you could EMAIL me as to WHY you can't EMAIL me my usage. Thank you.
Its possible that it might ease over time, due to the government's compelling
CRTC to overturn the usage-based billing regime it will mean Rogers and
Bell won't be able to mandate the passing on of their usage-billing to
The net result of that will be that competitor's service will appear to
have greater value and the big players like Rogers will lose customers
to others that offer unlimited bandwidth.
Obviously Rogers management will not like that and may
respond by upping the caps on their service tiers.
Of course its only been a day or so since the announcement
of the rules pending overturn, and corporations don't do anything
too quickly so it may be a couple months before Rogers can
If they don't, they'll lose business, they may not care in
the short term but they will in the long run so its in their
interest to improve customer retention by upping their
caps, lets hope it doesn't take them a year to reach
this obvious conclusion.
I see Rogers as having a great opportunity. They can let smaller companies offer cable internet with better value plans syphon customers off.... OR they can be proactive and raise their caps and show the public they are on their side . A great way to steal a whole bunch of unhappy Bell customers!
They can't rely on the CRTC protecting them anymore.