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Netflix - usage (is this normal?)

Chris
I'm a Senior Advisor

After 4 days I'm in trouble:

 

 October 04, 2010 6,130 MB

 October 03, 2010 3,851 MB

 October 02, 2010 4,298 MB

 October 01, 2010 3,513 MB

 

Is anyone else seeing traffic usage like this? I'm through about 20 of my 60GB....

 

 

***edited labels***

60 REPLIES 60

Re: Netflix - usage (is this normal?)

allend
I Plan to Stick Around

Most people have no idea how big a movie is or what all the various technical terms mean, nor can they be expected to.  Moreover, people often have little control over the usage others in the household.

 

People also don't  realise that, on a laptop, a movie may use less than a GB, but on a faster, higher quality system, Netflix will use as much as it needs for maximum quality.

 

If there need to be restrictions on data consumption or charges per unit of consumption, it seems to me that we need realtime metering, with understandable terms.  Either that, or we need to have the equivalent of "gas meters" and put in a shilling whenever we want to use some data. (How would that go over?).

 

Actually, we have that for tablets.  Users pre-buy a specific amount of data (unfortunately subject to expiry) and are notified by email when they approach the limits of that data.

 

Seems to me that if this whole matter does not resolve itself soon  that we will see governments step in and include the Wild West of data measurement, packet inspection and filtering,and billing under Consumer Affairs and The Weights and Measures Act.    

 

We can buy as much gasoline as we like or electricity without much restriction, and see them measured through accurate and clearly visible meters.  In the case of gasoline, you may even have to pay in advance and have the delivery stop when that amount paid is reached.  Consumer and Corporate Affairs smaple products off the shelf to verify quality and measurement.  Why should data be different?

 

As it stands, the average consumer is unable to understand what is happening, and the knowledgeable ones are screaming bloody murder.

 

 

Re: Netflix - usage (is this normal?)

Annoyed1973
I Plan to Stick Around

http://blog.netflix.com/2008/11/encoding-for-streaming.html

 

The above is a little dated but mentions some of their methods, I've also heard that "typically" most films work out to between 1.8GB and 2.5GB depending on length of the film. So if someone watched two movies and then did normal internet stuff on top of that I could easily see 5-6GB per day and they'd exceed their cap in no time.

 

Imagine a fuel-rationing plan where you're allowed to drive 60 km daily for .40/litre but then have to start paying $10/litre for every kilometre extra, kinda like that.

 

Personally since I rarely touch the cap I don't care too much on that, what I do care about is all the throttling and traffic shaping they are doing to the majority of their users (in other words, on a selfish point.. Me) who aren't using Netflix or torrents or P2P, why is my connection going from 1200KByte/s down to 150KByte/s for large blocks of hours every day?

Re: Netflix - usage (is this normal?)

@community

 

Video streaming is a major factor in your monthly bandwidth usage.  A TV show for Example (Mad Men) from Rogers on demand online (45 min) will equal to around 700 MB of download usage when played in HD quality.  Netflix movies should use the same type of bandwidth for HD quality movies.  So a typical movie at around 1.5 hours should equal to about 1.4 GB (give or take) of download usage.  Add more time to the movie length and the more you will use.

 

Rogers on Demand online is free to sign up at www.rogersondemand.com

Re: Netflix - usage (is this normal?)

Chris
I'm a Senior Advisor
@RogersHemal

I don't know if "Rogers on Demand online is free to sign up at www.rogersondemand.com" is your signature or not but it really doesn't fit in this thread.. The complaint is the caps are too low to enjoy the new world of online services. This thread could just as easily be titled ROD - usage (is this normal?) since it itself is a streaming service which chews through the alloted bandwidth.

Re: Netflix - usage (is this normal?)

Darkpaw
I Plan to Stick Around

There shouldn't be caps at all.  Hopefully instead of just getting the recent UBB order from the CRTC reversed, they will actually realize that UBB stifles innovation and serves no purpose other than to kill competition, and will have ALL UBB removed.  Having a cap means that I can't get Netflix without crazy overage charges.  This is exactly what Rogers wants.

 

What is really dumbfounding is the fact that using their own "Rogers on demand" from their own site still counts towards your cap.  So much for "FREE on demand" services.  Free only until you get overages is what they should say.

Re: Netflix - usage (is this normal?)

Chris
I'm a Senior Advisor

Well if they allowed their own site to not count against the cap but made others that would probably be illegal..

Re: Netflix - usage (is this normal?)

Ressy
I'm a Reliable Contributor

Its what Bell is doing..  Their internet tv offering doesn't count to caps.

Re: Netflix - usage (is this normal?)

silverbullet108
I've Been Here Awhile

The cost to rout 1 GB is 3 cents. That’s after all of its operational and fixed costs were accounted for.  Since this is true, $45 is worth 1.5TB of data.  That covers rogers operation and fixed costs.  If they want to a profit of 100% of the operational and fixed costs, that's $0.06 per GB and $45 covers 750GB of data per month.

 

Odd how $46.99 covers only 60GB.

Re: Netflix - usage (is this normal?)

Patr1
I Plan to Stick Around

I've been a Rogers customer since, oh, around 1998 or so...and I am NOT happy with the route this company feels it needs to take.  Lowering the caps/Artificially high per gig prices.  Tsk, tsk.

Re: Netflix - usage (is this normal?)

RogersHemal
Retired Moderator
Retired Moderator
 @Ressy
Bell Internet TV does count towards a Bell users internet usage.  This is described on Bell FAQ website.
 
@community

Our bandwidth allowances are very generous and help provide customers with the best plan to fit their online needs. Rogers offers online tools, which are available at www.rogers.com (Manage My Account > View Internet Usage) and rogers.com/keepingpace, that help customers monitor and manage their usage.

           

We don’t impose a cap on internet usage, we do have usage allowances for each of our products as well as additional usage fees when customers exceed their allowance.

Re: Netflix - usage (is this normal?)

The caps are too low.  Why is this so hard for your company to absorb?  You are not a competitive ISP, you don't lead by example, you provide less value for my dollar year over year.

 

Cut the rhetoric, and come right out and say that you just don't care about good customer service, and that we should all just move along.

Re: Netflix - usage (is this normal?)

I don't even use Netflix because your "bandwidth allowances", or as your customers call it "CAPS" are too cost prohibitive for me to take the risk. I refuse to pay for more expensive tiers that have little return on my investment.

Re: Netflix - usage (is this normal?)

Ressy
I'm a Reliable Contributor

I wish I could switch to Teksavvy after UBB gets its **bleep** thrown out, but according to the site they don't service my building..

 

I have a funny feeling the building management made a deal with Rogers.

Re: Netflix - usage (is this normal?)

Patr1
I Plan to Stick Around

@RogersHemal

Thank you for taking the time to espouse the benefits of the Rogers brand for my internet needs.  Unfortunately your current mix of products is insufficient at my price resistance level.  Please explain why the overcharge on my product per gigabyte costs $5.00?  Please explain why the product that I currently enjoy is no longer offered by Rogers?  That instead a similar product now has an allowance of only 15GB?  Please explain why after thirteen years of being a loyal Rogers customer; that after posting a request to have my daily usage EMAILED to me that it gets ignored?  Oh, and are you familiar with the phrase, "A rose by any other name is but still a rose"? 

Re: Netflix - usage (is this normal?)

RogersErin
Community Manager (Retired)
Community Manager (Retired)

@community

 

Hi there,

 

As RogersHemal mentioned, Rogers offers online tools at www.rogers.com (Manage My Account > View Internet Usage) that help customers monitor and manage their usage.

 

Usage allowances apply on a monthly basis and vary by tier of service. Charges apply for additional use beyond the monthly usage allowance associated with your tier of service. For details, visit rogers.com/keepingpace.

 

We don’t impose a cap on internet usage, we do have usage allowances for each of our products as well as well as additional usage fees when customers exceed their allowance.

 

For more information, please see our RedBoard blog post here.

 

Thank you

 

 

Re: Netflix - usage (is this normal?)

Enigmatic
I Plan to Stick Around

CRTC decision to cap the Internet usage has been overthrown by the government. Great news! However, Rogers still keeps tight bandwidth caps on their Internet usage. Rogers, how about increasing the caps so we all can enjoy Netflix, YouTube, cloud backup, remote office without fearing additional over-usage fees?

 

I am Netflix user, YouTube, working with huge media files (for customers mainly) and I stronly feel that Rogers has been ripping us off with bandwitdh caps being too low.

 

I absolutelly sucks to contantly watching my usage on Rogers site and fearing that my 4 people family will go over the board. I do not want unlimited usage but for the God sake, increase it to usable standards like 300 GB for your Extreme Plus package.

 

Rogers, do something for your customers!

 

Tom

Re: Netflix - usage (is this normal?)

Patr1
I Plan to Stick Around

@Erin

At my allowance level using the Roger online tool is impractical to stay abreast of my allowance.  What is so hard to understand about that?  You impose an 'allowance' yet refuse to inform me of my usage in a timely manner!  It's YOUR responsibility to inform me of my usage!  YOU have the meter!  And rather than continue this here perhaps you could EMAIL me as to WHY you can't EMAIL me my usage.  Thank you.

 

Sincerely,

 

Patr1

Re: Netflix - usage (is this normal?)

Annoyed1973
I Plan to Stick Around

Its possible that it might ease over time, due to the government's compelling

CRTC to overturn the usage-based billing regime it will mean Rogers and

Bell won't be able to mandate the passing on of their usage-billing to

third-party competitors.

 

The net result of that will be that competitor's service will appear to

have greater value and the big players like Rogers will lose customers

to others that offer unlimited bandwidth.

 

Obviously Rogers management will not like that and may

respond by upping the caps on their service tiers.

 

Of course its only been a day or so since the announcement

of the rules pending overturn, and corporations don't do anything

too quickly so it may be a couple months before Rogers can

respond meaningfully.

 

If they don't, they'll lose business, they may not care in

the short term but they will in the long run so its in their

interest to improve customer retention by upping their

caps, lets hope it doesn't take them a year to reach

this obvious conclusion.

 

 

Re: Netflix - usage (is this normal?)

I see Rogers as having a great opportunity. They can let smaller companies offer cable internet with better value plans syphon customers off.... OR they can be proactive and raise their caps and show the public they are on their side . A great way to steal a whole bunch of unhappy Bell customers!

They can't rely on the CRTC protecting them anymore.

Re: Netflix - usage (is this normal?)

 


@DigitalDarkAges wrote:
I don't even use Netflix because your "bandwidth allowances", or as your customers call it "CAPS" are too cost prohibitive for me to take the risk. I refuse to pay for more expensive tiers that have little return on my investment.

 

So here we have a customer who does not want to use Netflix because of bandwidth caps. I have tried to post a link here because Netflix has announced that they will "use 2/3 less data on average, with minimal impact to video quality." Furthermore, "Canadians can watch 30 hours of streaming from Netflix in a month that will consume only 9 GBytes of data, well below most data caps." They go on to say that  "We made these changes because many Canadian Internet service providers unfortunately enforce monthly caps on the total amount of data consumed."

 

http://blog.netflix.com/2011/03/netflix-lowers-data-usage-by-23-for.html

 

For some reason, the powers that be at Rogers (who will remain nameless) have deemed that my comment does not offer technical support and continue to delete my reply!  Interesting because so many other comments on here offer no technical support whatsoever. So just what is the criteria for deleting comments?

 

 

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Re: Netflix - usage (is this normal?)

Pyrium
I've Been Here Awhile

The powers to be at Rogers are nameless.. that's the problem. Alas. I did notice that on the last day of the month recently for the last 3 months by bandwidth usage spikes to 7GB's for that day. However, nothing different is happening than occured in the months preceding January. On average I use approx 900MB to 1.2GB / day. No wireless / wi-fi. Live in apartment building though. Hmm.