I had a Netbox 3 that died on me (would no longer power on). I went to the store to have it replaced and the one I got was pretty roughed up on the outside with scratches on the display and box.
I know the rentals are refurbished units. When Rogers does their test/inspection do they actually replace any hardware inside the unit for example hard drive, power supply etc.? The Netbox I received was from 2013.