Netbox on for a minute, off for a minute

[kdvin]

Hello,

We have a Netbox Explorer 4642HD which works fot a minute then picture and sound are lost for a minute. Some channels are pixelated when working.

Tried restarting, checking cables etc. any advice?

***Edited Labels***

[Lurker]

pixellation is often a symptom of a signal issue.

You may need a service call.

[RogersHassam]

Hi @kdvin,

Welcome to the Community!  

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

Thanks,

RogersHassam 

[RogersHassam]

Hello @kdvin,

Any updates? Have the issues been resolved? Please let us know. I sent you a PM through @CommunityHelps and didn't get a reply so just wanted to follow up :). 

Thanks, 

RogersHassam